Studio, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout drapes

Reviews of SpringHill Suites by Marriott Lansing

3 out of 5
SpringHill Suites by Marriott Lansing
111 S Marketplace Blvd, Lansing, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 343 out of 626 reviews" "
Rating 8 - Good. 182 out of 626 reviews" "
Rating 6 - Okay. 50 out of 626 reviews" "
Rating 4 - Poor. 24 out of 626 reviews" "
Rating 2 - Terrible. 27 out of 626 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kaitlyn, AGM on Mar 26, 2024
Dear Paul,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and do hope to see you again the next time your travels bring you to West Lansing.

10/10 Excellent

Christopher

Traveled with family and small children, Traveled with family
Liked: Amenities
Everything was very good, rooms very clean staff and service very good, breakfast was delicious we very pleased with everything. Thank you.
Stayed 1 night in Mar 2024
Response from Kaitlyn, AGM on Mar 19, 2024
Dear Christopher,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate you taking the time to share your feedback with us, and are pleased to hear that your stay exceeded your expectations!We hope to see you the next time your travels bring you to West Lansing.

4/10 Poor

Esmeralda

Disliked: Property conditions & facilities
It looked trashy it was under construction but they weren’t even working on it could pick up so it didn’t look trashy. Didn’t like the breakfast it was terrible
Stayed 2 nights in Feb 2024
Response from Kaitlyn, AGM on Mar 3, 2024
Dear Esmeralda,I am very sorry to hear about the cleanliness issues you faced during our stay. I have notified our renovation team of the issues you faced to ensure that they do not happen again. We do hope to see you again the next time your travels bring you to West Lansing.

6/10 Okay

Chelsea

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Kaitlyn, AGM on Feb 26, 2024
Dear Chelsea,Thank you for taking your time to share your feedback on your recent stay with us. We are sorry that your stay with us did not meet your standards. We do hope to see you again so we can make your next stay better.

10/10 Excellent

Lauren

Stayed 1 night in Feb 2024
Response from Kaitlyn, AGM on Mar 21, 2024
Dear Lauren,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to West Lansing.

10/10 Excellent

kristy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality stay. Perfect for children as we were down for a cheer competition! Would highly recommend.
Stayed 2 nights in Feb 2024
Response from Kaitlyn, AGM on Feb 19, 2024
Dear Kristy,Thank you for taking the time to share your thoughts on your recent stay with us. The cheer tournament was a delight to host, and we are happy to hear you had a wonderful stay with us. We do hope to see you again the next time your travels bring you to West Lansing!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kaitlyn, AGM on Feb 19, 2024
Dear Christopher,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to see you had an excellent stay with us, and do thank you for choosing to stay with us. We appreciate the feedback, and do hope to see you again the next time your travels bring you to West Lansing!

8/10 Good

Sandra

Stayed 3 nights in Feb 2024
Response from Kaitlyn, AGM on Mar 21, 2024
Dear Sandra,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate you taking the time to share your feedback with us, and hope to see you back the next time your travels bring you to West Lansing.

10/10 Excellent

Keri

Traveled with family and small children
Liked: Property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from Kaitlyn, AGM on Feb 5, 2024
Dear Keri,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear that you had a wonderful experience with our staff, and do hope to see you again the next time your travels bring you to West Lansing.

8/10 Good

Brian

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice updated room. Good breakfast choices.
Stayed 2 nights in Jan 2024
Response from Kaitlyn, AGM on Feb 5, 2024
Dear Brian,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear you enjoyed the updates and our breakfast! We hope to see you the next time your travels bring you to West Lansing.

6/10 Okay

Bernice

Traveled with family
Disliked: Amenities, property conditions & facilities
The pool and hot tub were gross. There was no chlorine smell so I take it that it wasn't clean. The water looked like dirty bath water and the hot tub had dirty foam floating on top. Such a bummer. Also, the hotel inside and out smelt like marijuana and cigarettes. Breakfast was served but the eggs were mushy and runny and yhe sausage patties were gray in color and slimey. Just yuck.
Stayed 1 night in Feb 2024
Response from Kaitlyn, AGM on Feb 5, 2024
Der Bernice,I am very sorry to hear that we were unable to meet your expectations during your recent stay with us. I would like to let you know that these were isolated incidents that you experienced here at our property. We are taking measures to ensure that stays like this do not happen again. We do hope to see you again the next time your travels bring you to West Lansing.

10/10 Excellent

Simone

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Kaitlyn, AGM on Jan 24, 2024
Dear Simone,Thank you for taking the time to share your feedback on your recent stay with us. We are happy to hear you had an amazing stay with us, and hope to see you the next time your travels bring you to West Lansing!

8/10 Good

Stacy

Stayed 1 night in Jan 2024
Response from Kaitlyn, AGM on Feb 5, 2024
Dear Stacy,Thank you for taking the time to share your feedback with us on your recent stay! We appreciate you taking the time to review us and hope to see you back the next time your travels bring you to West Lansing!

6/10 Okay

Stan

Traveled with partner
Liked: Cleanliness, staff & service
didn't care for the room arrangement - it said 'suite' but it just meant an extra pull-out sofa bed sort of in its own area. they tried to do too much with this sofa-bed: it was not a comfortable sofa, the leg's seating area was way to wide, so you couldn't rest your back on the back of the sofa and have your legs bend to the floor. the seating area took up so much space that the 2 queen beds then were crammed into the next area with little space around them. then there was a 'closet' area way away from the normal expected location that just didn't work for normal access. then there was the toilet, which ran all night because the shutoff float was not properly adjusted. The breakfast area was neat and clean, but some of the seat cushions at the tables were way worn out
Stayed 1 night in Jan 2024
Response from Kaitlyn, AGM on Jan 19, 2024
Dear Stan,Dear Stan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of of our property is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the renovation leadership team to see what can be done to make your next stay better. I do want to ensure you that the lobby and breakfast area are yet to be renovated, so as for the state of the cushions, they are all being replaced upon renovation.I hope you choose to stay with us again when your travels bring you back to the area.

2/10 Terrible

Irma

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Kaitlyn, AGM on Feb 5, 2024
Dear Irma,I am sorry to hear that we did not meet your expectations from your latest stay with us. We do hope you give us another chance to make your experience better in the future.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Previous reviews mentioned construction but if we didn’t see signs outdoors we never would have known. Staff very friendly. Breakfast worker did very well with young kids getting breakfast alone. She went above and beyond helping them stay safe with Hot waffle iron to keep them safe & still enjoy their breakfast.
Stayed 1 night in Dec 2023
Response from Kaitlyn, AGM on Dec 5, 2023
Dear Anonymous,Thank you for taking the time to share your feedback with us on your recent stay. We are happy to hear that the construction did not hinder your stay! I am pleased to hear that you had a great experience with Fatima in breakfast, she is a valued member of our team, and we appreciate your kind words!We hope to see you again the next time your travels bring you to West Lansing.

10/10 Excellent

Teresa

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the friendliness of the staff and how easy it was to check in and use the pool for my daughter's birthday.
Stayed 1 night in Nov 2023
Response from Kaitlyn, AGM on Nov 25, 2023
Dear Teresa,Thank you for taking the time to share your thoughts on your recent stay with us. We are happy to hear you had a good stay, and your daughter enjoyed her birthday!We hope to see you again in the future!

6/10 Okay

Clyde

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Remodeling during our stay was loud, prevented us from doing laundry. The hot tub was broken which really isn’t the hotels fault but disappointed as we really stayed here for it. Great staff!
Stayed 3 nights in Nov 2023
Response from Kaitlyn, AGM on Nov 25, 2023
Dear Clyde,Thank you for taking the time to share your feedback from your recent stay with us. We do apologize for the construction during your stay and for the hot tub not working, these should both be resolved sometime after the new year. We do hope to see you again

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kaitlyn, AGM on Oct 14, 2023
Thank you for taking the time to share your thoughts on your recent stay with us! We appreciate the feedback, and do hope to see you again the next time your travels bring you to West Lansing!

10/10 Excellent

Alice, Lansing

Stayed 4 nights in Oct 2023
Response from Joshua Ross, General Manager on Oct 31, 2023
Thank you so much for rating your stay! We are so happy to hear that you had an exceptional stay worthy of a 5 out of 5. We hope to welcome you back again real soon for another excellent stay!

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
2 night stay and the room was never cleared. Trash piled up in the hallway trashcans. Stained carpet everywhere. I asked for a copy of my bill or folio and was denied that. A new GM was manning the front desk at check out and would rather start an argument with me than supply me with what i requested. Good luck getting a hot breakfast in the morning. But had plenty of toast and butter. The next time im in Lansing , I'll stay in my car rather than use this establishment! I called the Marriott corp on monday morning and was told they would get back to me. I've heard more noise from crickets than from Marriott. Not what I expected from a Marriott hotel.
Response from Kaitlyn, AGM on Sep 1, 2023
Hello Mark,I do apologize for the state of your stay. I would love to discuss this further to ensure a stay like this does not happen again. Please feel free to reach out to the property to follow up!

6/10 Okay

Shirley

Traveled with partner
Disliked: Staff & service
Property is being remodeled. Check in staff was rude.
Stayed 1 night in Aug 2023
Response from Kaitlyn, AGM on Sep 1, 2023
Hello Shirley,I do apologize on behalf of our front desk staff. That is not the check in experience we strive to deliver, and we will look further into this to ensure this kind of experience does not happen again.

6/10 Okay

Lauren

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff was really friendly and the breakfast was good. The gym had adequate amount of machines for how many people were working out. However, there were no towels in the gym on my second day, the housekeeping staff never came to my room so I had to go ask for towels on my second day and the room and hallway was a bit dirty and run-down.
Stayed 2 nights in Aug 2023
Response from Kaitlyn, AGM on Aug 8, 2023
Thank you for sharing your feedback with us, I will be sure to pass along your thoughts to our Housekeeping manager and our Public areas attendant to ensure these things to not occur again. We hope to see you back again in the future!

8/10 Good

Anthony, Greenback

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet for the most part and convenient.
Stayed 1 night in Jul 2023
Response from Kaitlyn, AGM on Aug 1, 2023
Thank you for taking the time to share your feedback with us. We appreciate your thoughts, as they are the only way we are able to continue to deliver the service that you have grown accustomed to as a Marriott Customer.

8/10 Good

kristina

Traveled with family
Liked: Cleanliness, staff & service
Alec at the front desk was amazing! Beds were hard, no other staff present at the front desk.
Stayed 3 nights in Jul 2023
Response from Kaitlyn, AGM on Jul 11, 2023
Thank you for your feedback on your recent stay with us. Alec is a delight to have on our team, and we are lucky to have him. I would like to let you know that in our remodel, we are getting all new mattresses, so your next stay should be comfortable!I will be sure to address your feedback on the front desk staff not being present with my team, as this is not how we typically run a shift, as we do require someone to be present at the desk at all times. Thank you again, and we do hope to see you back in the future!

4/10 Poor

Megan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Marketed as a Spring Hill Suite but it’s an old hotel from the 1990’s with no rooms updated yet
Stayed 1 night in Jul 2023
Response from Kaitlyn, AGM on Jul 9, 2023
Thank you for taking your time to share your feedback with us. We appreciate your honesty, as that is the only way we can improve. I would like to let you know that we are currently renovating, starting with our guest rooms. This renovation will feature all new carpet and wallpaper, as well as new furniture, updated amenities, and updated lobby. We do hope to see you again at our all new SpringHill Suites after renovations are finished.

2/10 Terrible

Chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Holes in chairs, stained mattresses, one phone didn’t work in the room.
Stayed 2 nights in Jun 2023
Response from Kaitlyn, AGM on Jun 26, 2023
Dear Chris,Thank you for taking the time to share your feedback with us. We appreciate your honesty as that is the only way we can improve. We are working on our renovations of our guestrooms currently, which will include replacing all of our outdated/damaged furniture, as well as rewiring the phone system. We do hope to see you back in the future at our all new SpringHill Suites Lansing West.

6/10 Okay

Mark, Meriden

Liked: Staff & service
Trr
Stayed 3 nights in Apr 2023
Response from Kaitlyn, AGM on Jun 12, 2023
Thank you for taking the time to share your feedback with us! We appreciate you sharing your thoughts on your recent stay, and look forward to seeing you again!

10/10 Excellent

Mary, Madison

Stayed 1 night in May 2023
Response from Kaitlyn, AGM on Jun 24, 2023
Hello Mary,Thank you for your feedback on your recent stay with with us! We appreciate you taking the time to share your feedback with us, and hope to see you back in the future!

10/10 Excellent

Ruth

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Kaitlyn, AGM on May 26, 2023
Thank you for taking the time to share your thoughts from your recent stay with us. It is always encouraging to get good feedback from our guests! I will be sure to pass this along to the rest of our team!

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and quiet
Stayed 1 night in May 2023
Response from Kaitlyn Hadla, Assistant General Manager on May 8, 2023
Thank you for staying with us at SpringHill Suites Lansing West. We appreciate you taking the time to share your experience with us, and hope to see you again in the future!

10/10 Excellent

David, San Marcos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One the friendliest hotels ever. Great staff and nice rooms.
Stayed 1 night in May 2023
Response from Kaitlyn Hadla, Assistant General Manager on May 8, 2023
Thank you for staying with us at SpringHill Suites Lansing West. We appreciate you taking the time to share your experience with us, and hope to see you again in the future!

2/10 Terrible

denise

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Never again . Remodeling was informed dust everywhere had to check out early and go to urgent care for asthma flair up due to the dust . I got a steroid shot and on 10 days of steroids and 3 different inhalers now
Stayed 2 nights in May 2023
Response from Joshua, General Manager on May 5, 2023
Dear Denise,Thank you for taking the time to complete the survey regarding your experience at our hotel.Our hotel posted a renovation alert back in November of last year to alert guests to the fact that we were looking to renovate the hotel as we do realize that not all guests have a desire to stay in a hotel where construction work is taking place. Our actual branded websites prominently place these alerts at the top of our page when guests are viewing which room types we have available. Unfortunately, Expedia, Hotels.com and their affiliates place these alerts in different areas, and we do not have any control in placement of these alerts on their website. Nonetheless, I did review the websites and did confirm that the alert is still in place.I do see that you checked into our hotel at 5:12 PM on May 1st, and then you checked out the following the following day at 6:52 PM. I spoke with the front desk associate who checked you out, and she informed me that she had offered to switch you to a different room, but that you still wanted to check out anyway, in which she did not charge you for the night, which we do normally charge guests for the night if they check out after our normal check-out time.While I am sorry to hear that you did not have a good stay, we are only able to offer you the one night as a refund. It may take 3 to 5 business days for that final amount to finalize in your bank account.

8/10 Good

Amber

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and check out was very friendly and fast.. Breakfast was pretty empty at 9:30.. Pool was packed so unable to use.. Tub clogged after 1 shower and water wouldn’t drain..
Stayed 1 night in Apr 2023
Response from Kaitlyn Hadla, Assistant General Manager on Apr 23, 2023
Thank you for your feedback from your stay with us! We are happy to hear that you had a good experience with our front desk! We would also like to apologize for your experiences otherwise, this feedback has been passed along to the proper leaders to ensure that they do not happen again. We hope to see you back in the future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alec the desk person went out of his way to be courteous and helpful. Made a great restaurant suggestion when we asked
Stayed 1 night in Apr 2023
Response from Kaitlyn Hadla, Assistant General Manager on Apr 23, 2023
Thank you for your feedback from your stay! Alec is a wonderful addition to our team, and we are happy to hear he was able to assist you with finding places to eat near us!

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lifesavers! ❤️ Thanks for Finding Ike the Dragon!
The hotel itself was in the process of being updated. The room was larger than expected but the beds were small and pretty uncomfortable. The customer service and desk staff were amazing. My daughter accidentally left her Squishmallow Dragon in the bed when we checked out and realized it hours later. Thankfully, we were still in the area. We went back in to the desk and told them what had happened and the woman at the front desk took us up to the room to look, checked in with the housekeeping staff who was cleaning our floor, and then checked with the laundry staff. The whole crew took time out of their busy days to help find my daughter’s stuffed animal and was so kind about the whole thing. It’s hard to find good, caring customer service like that nowadays because everyone is so short-staffed and burnt out. We GREATLY appreciated it!!!
Stayed 2 nights in Apr 2023
Response from Kaitlyn Hadla, Assistant General Manager on Apr 18, 2023
Thank you Nicole for the lovely review! I am happy to hear that the staff was ready to act to find Ike, and so happy to hear your daughter was able to reunite with her friend! We hope to see you again in the future at our all new SpringHill Suites!

6/10 Okay

Lora

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was ok. The room smelled funny and my allergies were terrible after sleeping in the room. The staff was so friendly and genuinely kind. It was a bit off the highway, so not super convenient.
Stayed 1 night in Apr 2023
Response from Kaitlyn Hadla, AGM on Apr 17, 2023
Dear Lora,Thank you for your feedback, I am glad to hear that you had a great experience with our staff! I do apologize for the room, I have passed along your concerns to my housekeeping supervisor to avoid issues like this in the future. I hope to see you back in the future!

10/10 Excellent

Velly

Stayed 1 night in Apr 2023
Response from Kaitlyn Hadla, Assistant General Manager on May 5, 2023
Thank you for staying with us at SpringHill Suites Lansing West! We appreciate you taking the time to share your feedback with us and hope that you come back to stay with us again!

10/10 Excellent

Karen

Stayed 2 nights in Mar 2023
Response from Kaitlyn Hadla, Assistant General Manager on Apr 18, 2023
Thank you Karen for your wonderful review! We hope to see you again in the future!

10/10 Excellent

Hannah

Stayed 1 night in Mar 2023
Response from Joshua Ross, General Manager on Mar 21, 2023
Thank you so much for the fantastic 10 out of 10! We are so delighted that you enjoyed your stay, and we are certainly looking forward to welcoming you back again real soon.

10/10 Excellent

FRANCIS I

Traveled with family
Liked: Staff & service, amenities
The convertible couch and carpets could have used a deep steam cleaning. They had several stains.
Stayed 1 night in Mar 2023
Response from Joshua Ross, General Manager on Mar 6, 2023
Thank you so much for leaving us a wonderful 5 out of 5 rating. We strive to exceed expectations and provide a hotel that guests love. We are sorry to hear that the carpet and sofa were not up to standard in terms of cleanliness. You will be happy to know that we are currently renovating the hotel, which includes replacement of all flooring, furniture, and fixtures. We hope to welcome you back again in the near future to a fully renovated hotel.

10/10 Excellent

Heather

Stayed 1 night in Feb 2023
Response from Joshua Ross, General Manager on Mar 21, 2023
Wow, thank you so much for the amazing 5 out of 5 rating! Our teammates take pride in what they do and constantly strive to deliver exceptional service, and it's always great to hear when we have accomplished this very goal. We are certainly looking forward to having you as our guest again in the near future.

10/10 Excellent

Essie, Ypsilanti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious suite, reasonably priced with excellent service. Great breakfast & staff.
Stayed 1 night in Feb 2023
Response from Joshua Ross, General Manager on Feb 15, 2023
Thank you so much for letting us know about your excellent stay! We strive to provide exceptional service for each and every guest, and it's always great to hear when we have accomplished our mission. We hope to welcome you back again real soon!

4/10 Poor

Tom

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The pool was nasty and not what the photo didn't match
Stayed 1 night in Feb 2023
Response from Joshua Ross, General Manager on Feb 8, 2023
We are sorry to hear that the pool area was not up to standard during your stay. We will be sure to have our housekeeping and maintenance teams address any areas of concern with the pool.

10/10 Excellent

Tarrance

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and excellent front desk workers
Stayed 1 night in Feb 2023
Response from Joshua Ross, General Manager on Feb 8, 2023
Thank you so much for the excellent rating regarding your stay with us. In the spirit of hospitality, we strive to provide exceptional service and ensure that each and every guest has an excellent stay. We hope to see you again real soon.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2023
Response from Joshua Ross, General Manager on Mar 6, 2023
Thank you for the excellent 5 out of 5 rating. We are so delighted to hear that you had an enjoyable stay, and we hope to welcome you back as our guest again real soon!

10/10 Excellent

Kylee

Stayed 1 night in Jan 2023
Response from Joshua Ross, General Manager on Mar 6, 2023
Thank you so much for rating your experience, and for the fantastic 5 out of 5! We make it our mission to provide clean rooms and exceptional service, so it's always wonderful to hear when we have accomplished our mission. We hope to see you again real soon!

10/10 Excellent

Dawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub would have been more enjoyable if the jets were working. But water temperature was good
Stayed 1 night in Jan 2023
Response from Joshua Ross, General Manager on Jan 24, 2023
Thank you for taking the time to write a review about your experience. We are sorry that the hot tub jets are not working properly. We had someone come out to look at the issue and the problem will be very extensive to fix, and we hope to have that project completed soon. We hope to welcome back again real soon!

10/10 Excellent

Kathleen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Joshua Ross, General Manager on Jan 24, 2023
Thank you so much for rating your stay with us. We are so delighted you enjoyed your visit! Our team strives to provide an exceptional experience for our guests, so it's always great to receive positive feedback. We hope to welcome you back again real soon.

10/10 Excellent

Keith

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Some outlets did not work, but otherwise the stay was perfect.
Response from Joshua Ross, General Manager on Jan 17, 2023
Thank you so much for taking the time to write a review about your stay with us. We are delighted to hear that you had a good stay! I do apologize for the outlets not working correctly in your room. I appreciate you for letting us know and will be sure to have our maintenance team look into it. We hope to see you again soon!