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Reviews of H10 Timanfaya Palace

4 out of 5
H10 Timanfaya Palace
Calle Gran Canaria, 1, Montana Roja, Yaiza, Lanzarote

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 197 reviews" "
Rating 8 - Good. 82 out of 197 reviews" "
Rating 6 - Okay. 13 out of 197 reviews" "
Rating 4 - Poor. 2 out of 197 reviews" "
Rating 2 - Terrible. 1 out of 197 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great break
The hotel managed the COVID factor very well indeed with visible extra cleaning taking place both inside and the pool areas (sun loungers). The room was very comfortable indeed and again kept very clean. We felt very safe and both guests and staff adhered to the mask wearing protocols. The hotel is well positioned as we like to walk into area rather than step into them but is only a 15 min walk to the main strip. Food at the evening was exceptional both in quality and choice. We went half board but we had the option of having lunch rather than dinner which gave us the flexibility of eating out. Plenty of nightly entertainment available with a variety of acts and black jack and pool tables. Staff were very helpful when needed and we experienced nothing that would keep us from revisiting. Would recommend the sea view rooms and the higher the better.
Stayed 9 nights in Oct 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel closed
Hotel was closed but they didn't tell me, just let me fly out and find out when I tried to open the front door!
Stayed 7 nights in Jul 2021
Response from Jose Angel Vazquez. Director on Aug 12, 2021
Dear anonymous customer. Instead of saying that the hotel and we are horrible, maybe you should contact your travel agency and ask for explanations: The hotel was closed, we opened on July 22, a month before the scheduled date. The travel agencies were informed. For the reservations they had made, we offered them the H10 Rubicón Palace (5 *****) without supplement. Some travel agencies did not reply. We still made reservations for their clients at the Rubicon. If you are a good and fair person, you will withdraw this bad comment about the hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed adults only , so was. nice and peaceful . Nice hotel but requires some updating in the rooms . Food buffet was ok lots of choices but some food was bland. Staff friendly, entertainment in the evenings which was ok. Lovely big swimming pool but was so cold , needs some heating.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Excellent food. We stayed half board - the variety of food for both breakfast and evening dinner was excellent - so much variety and beautifully laid out. Each evening, there was a different theme for dinner so eating was delightful. Our room, whilst specious and with a fine sea view, was a little dated but we thoroughly enjoyed our stay and have no problem recommending this hotel for anyone looking for a relaxing holiday.
Stayed 7 nights in Jun 2019
Response from Jose Angel Vazquez. Director on Jul 2, 2019
Thank you very much for your nice review and your rate of 5 points

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 7 nights in Jun 2019
Response from Jose Angel Vazquez. Director on Jul 2, 2019
ok

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities
Stayed 7 nights in May 2019
Response from Jose Angel Vazquez. Director on Jul 2, 2019
Thanks

10/10 Excellent

David, Glasgow, Scotland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel. As the hotel is on the sea front, there are amazing views from the property. There is a path leading from the hotel, along the sea front, that takes you directly to Playa Blanca which is a beautiful walk. Staff were extremely kind and helpful, peppery was spotless, A/C in room worked great, and the food was good too.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Relaxed, spotless, friendly. Very relaxed environment, good food and very clean hotel.
Stayed 4 nights in Apr 2019
Response from Javier on Apr 19, 2019
Thank you very much for your score! We hope to see you again soon! Kind regards!

10/10 Excellent

P&A, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to amenities and the beach. Great views and being over 18 only, very quiet and relaxing.
Stayed 7 nights in Oct 2018

8/10 Good

Alison

Liked: Staff & service, property conditions & facilities, room comfort
Friendly with style
The hotel could do with freshening up in places but what makes it is the staff. There is a friendly atmosphere and it feels stress free. Food is good with enough choice for everyone. There are facilities to be active or just relax and the beach or main town are within walking distance Many people return again and we definitely will.
Stayed 9 nights in May 2018

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
20th wedding anniversary return visit
Fabulous adults only hotel, approximately 15 minute walk from resort centre. All inclusive option with premium branded spirits ( purchase option before arrival as more expensive in hotel ). Stayed in room 416, a double room with seaview, on the same floor as reception. Excellent food quality with different themed night every evening. Live entertainment every night in main lounge, plus in lobby bar, a pianist, guitar vocalist or sax player. THE STAFF MAKE THE HOTEL. ABSOLUTELY FABULOUS.

10/10 Excellent

Eimear

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ornaith, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. When can we go again?!
Fabulous trip for 10 days. Had a great time. Hotel is beautiful and in a great location not too far from down town playa blanca. Hotel visitors tend to be a little older which makes the place quiet and relaxing. Wouldn't have minded if the bar stayed open past 1 the odd night... we stayed half board and would do so again. Try to get a room on floor 2 and above as we were on 1 and had an ok view.

10/10 Excellent

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely holiday in Playa Blanca
Excellent hotel & the staff are very friendly. The food is also very good & there was a great choice for dinner. Would definitely stay there again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eccellent presentation but needs some fine tuning!
Very relaxing. Lovely surroundings and very well maintained. Pool was very cold - much colder than the sea water at the local beach so we went there instead! Excellent food quality and choice but lacking in quality of wines, bar service and seemed quite short staffed all round. Watch out for additions to your bill! We were charged for 2 safes (even though it took 3 trips to Reception to get the right combination lock for the safe!) and for 2 towels!! They were added to our bill on the last day ( they said it was a deposit!) Seriously - I don't understand why the towels are not readily available at pool or in the rooms! We needed translation service to understand what the charge of €40 related to! Queueing at reception seems ridiculous for a hotel of that standard. Overall, with a slightly different approach from management this hotel has potential to be best in class.

10/10 Excellent

david, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position with views around the bay
We have just returned from a great stay at this hotel. The staff were excellent and always had a smile and a greeting for us The food selection at meal times was very good , with a varied theme each night. Entertainment in the evenings was varied and could be improved.

10/10 Excellent

Peter, Watford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather not great but staff & hotel were brilliant
Weather a bit of a disappointment but when we asked for an extra blanket and heater it was there and on the bed for the duration. Great facilities, room well proportioned and hotel well positioned to Playa Blanca (about 1.5 miles) walk along a beach promenade. We walked this most days. Hotel facilities and staff made this holiday; a wide choice of food/snacks always available. Try to miss the rush hour and the experience is even more pleasant...prices were very reasonable for a 4* hotel. The only downside for such good inclusive facilities was that we were asked to pay for the room safe...could not quite understand the logic here and it seemed just unnecessarily penny pinching. Apart from that could not fault the whole experience and will certainly return.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, will visit again
Food was really good, very pleased with hotel. AL includes high quality drinks. Will def come back

10/10 Excellent

Ray, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hope to return
We had a relaxing and comfortable 10-day holiday in this excellent hotel. We wish we could have stayed longer and hope to return next year! The evening entertainment in the Disco Bar could have been better but the daytime activities were well run and very enjoyable. Housekeeping service was also excellent and our room was spotless! The main restaurant had a varied selection of good food for breakfast and dinner (we stayed half board).

10/10 Excellent

francis, Armagh , Northern ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream holiday in playa blanca
Excellent hotel , excellent facilities , excellent food , excellent staff especially entertainment staff and excellent activities ! Make sure you get a room above level zero- sea and pool views beautiful !

10/10 Excellent

Joy, Fuerteventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel.
We have stayed here before and always recommend The H10 Timanfaya Palace to everyone. The whole hotel is clean and decorated to a high standard. The service is excellent. The restaurant is fantastic and food is of high quality. We like the location, which is a short walk to lots of shops.

8/10 Good

Connor, Denver, USA

Liked: Cleanliness, property conditions & facilities, room comfort
December Couples Vacation
A great resort, very comfortable. We had a nice large ocean view. Food was good, but all buffet style unless you pay extra for the restaurant. I recommend half board so that you can spend a meal outside the resort each day. I stayed here with my girlfriend in early December, we are both 25, and I would say that we were the only ones in our age group for most of our stay. The resort is popular with 50+ at least during that time of year, but it did seem to get younger as we moved toward Christmas and kids got out of school.

10/10 Excellent

Lorraine, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
I just cant fault this hotel ..... clean and spotless .. excellent friendly staff ...great choice of food ..... courtesy room available for late check out.... above all peaceful and quiet .... Ill be back !

10/10 Excellent

m.moore, ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent on all aspects of the holiday, room comfort, restaurante food, , entertainment, friendliness of staff and closeness to a lovely beech and of course, the WEATHER..

10/10 Excellent

Lorraine, Dublin . Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel ...... Highly Recommend .....
This was my second time to stay in Timanfaya Palace and I would highly recommend it .... Location is fantastic , Hotel is spotless , Food is excellent and the staff are friendly and polite ....I will definitely be back .

8/10 Good

John, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the beach,
Very enjoyable, no real problems, top class hotel. it was difficult to find the room on arrival due to lack of signs, reception had offered help which we should have accepted; so not really a complaint. Room clean, staff helpful and corteous. Excellent location on the beach close to everything.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
15 minute walk to beach, quiet area
The hotel was well maintained, very clean. The Kasbah restaurant in the hotel was cool. The foyer/bar area were chilly most nights. Our room was a long walk from the lift.

8/10 Good

Nic, West Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An impessive hotel on the coast
This hotel for couples! The building is impressive, clean and in good condition. The location is great, right on the coast with walks to resturants, shops and cafes along the coast in both directions. The staff were friendly and helpful. We booked for bed and breakfast (the breakfasts were lovely) however I would not recommend half board or fully inclusive as the self service 'cafeteria' atmosphere in the main resturaunt is not very relaxing or romantic! The pool area is lovely with two pools and plenty of sun and shade. The gym was not good - no treadmill, old machines which I couldn't adjust, and no air conditioning so very hot.

10/10 Excellent

David, Cheshire uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations
Very well organised and efficient. Staff very helpful and very clean and tidy. Food and selection excellent combined with convenient location. Only problem was furniture remover in room above!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very good hotel, close to the beach, harbour and places to eat out. The breakfast in the morning is superb, although we would not recommend eating at the hotel in the evening. Only slight moan is you can not pay for items there and then in the hotel as you have to pay at reception at another time. For the price and type of island you can not ask for much more from this hotel. We very much enjoyed our stay in Lanzarote and the hotel.
Sea view from our room

10/10 Excellent

Oonagh, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
January in the sun.
The hotel was lovely with very well planned areas. The gardens are beautiful,as are the views. It is very accessible for people with disabilties. The swimming in the sea was great,the hotel has a manmade sandy area on the rocks by the sea and there is a ladder down into the water. The hotel has two very good swimming pools and it is also a 5 minute walk to a sandy bay with lovely swimming. It is 5minutes walk from several cafes and a small supermarket. The only complaint was that the dinner was very average but then it was the same most other places. The breakfast was good and there was always a good range of fruit. However the tea and coffee were poor. I would recommend the hotel and would stay there again, it certainly is well run and the staff were helpful. There is only wifi in the reception area.

8/10 Good

Andrea, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful start to 2012
The best thing about this hotel for me was the food. A fantastic selection which was different event day meant we never got bored. The weather was not fantastic whilst we were away (first week in Jan) which meant that we could not take full advantage of the pool. The pool itself looked very inviting and there were plenty of sun beds. In the summer I imagine this would be fantastic. There were lots of demonstrations and activities each day to take part in, we especially enjoyed the tortilla making demonstration and the sangria making demonstration. There was also plenty of evening entertainment. The hotel staff, especially the restaurant staff were outstanding, very attentive and friendly and helped add to the overall experience. The restaurant had plenty of seating and there were always seats available. The room was very comfortable and clean with a massive bed and spacious bathroom. I really enjoyed my stay here but I would recommend avoiding the winter months as the weather was not great. All in all a wonderful holiday thanks to everyone at H10 Timanfaya Palace Hotel.

6/10 Okay

Julie, SE London

Liked: Staff & service, property conditions & facilities, room comfort
Christmas & New Year Dec. 2011
Overal we had a lovely time during our stay. But, it would have been nice to receive a detailed welcome pack as we found that comunicating with staff was a little difficult. We would have also liked to know of the costs of meals if we were able to book, as on this visit we did only book b&b, but, would def, consider half-board to fully inclusive next time. Some staff were a little vague although again maybe due to language barriers, And Some, especially the waitresses and entertainment staff were 'EXCEPIONAL' which made our holiday memorable, huge thanks to them and hope they are still there next time we come xx

10/10 Excellent

Runningrich, Canterbury, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A couples' paradise
We booked this hotel for a short 5 night break before Christmas and although our room did not have the best view (partial seaview) it was modern, clean and comfortable. We had booked for the cheapest room and were pleasantly surprised by the standard and size of the room. The only negative thing I could say, which was not the hotel's fault, is that at times the couple next door had their flat screen t.v. on a little loud. What we were the most impressed with is that on arrival we noticed that there were no kids! We later found out that the hotel was being offered by Thomson holiday company as a couples hotel. For us, this was wonderful news. The hotel has 2 pools, both impressive to look at but cold! There is an outside jacuzzi too, which more people were in so it must have been warmer. There was a reasonable gym and sauna too, and activities were organised if you wanted to take part. The hotel is on a lovely promenade where you can walk either way for miles beside the sea. It is a lovely quiet location but only about 15 minutes from a much busier part of Playa Blanca if you want it. The food was plentiful, all buffet style, and there was enough choice for anyone (including my fussy vegetarian husband). We found the drink and food prices were cheaper than those outside of the hotel, which is very surprising. The one meal that we did have out cost more and was not as nice as the ones we had in the hotel. We will definitely be returning.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel
Lovely hotel and great location close to flamingo beach and. Few shops/restaurants. The reception staff were very helpful and the breakfast was great with lots to choose from. The only downside was lunch in the pool bar was disappointing and no tea/coffee facilities in the room. The rooms were also quite dark so hard doing make up and hair in the room while the bathroom was being used by my other half.

10/10 Excellent

cheery, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relaxing holiday
Very pleasantly surprised. We had a fantastic holiday and enjoyed the Timanfaya Palace Hotel. The room and sea view was great and the service very personal and friendly. There was a little decorating work taking place near reception but this had no relevance to the atmosphere or the rest of the hotel at all. Breakfast and food in general was lovely. The pool area and sunbathing wonderful...very comfortable and great views across the sea. Playa Blanca is about a 15 minute walk via the coastal walkway or you can stop en route for coffee... a further 15 minutes or so takes you to the Rubicon Marina which has a great selection of restaurants, shopping and a market on Wednesdays and Saturdays. The airport is about a 35 minute transfer away. We aren't disabled but did notice that there was really good access and help for people who need this....ramps, swimming pool hoist, lifts etc. Altogether we really had a very relaxing holiday and would definitely come back here again...not something we would usually say as there is so much world and so little time!!! Hope you enjoy your time as much as us.

8/10 Good

Jon, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but could do with a few improvements
Stayed for a week and thought that the rooms were spacious and comfortable. The outdoor spaces were well maintained and very nice to use. The overall design of the hotelwas quite good. The choices for breakfast was large but the quality was variable and the options remained the same all week. The main pains during the stay were; 1. The surely and uninformed reception staff. They really wanted to be somewhere else and were not welcoming during check-in, did not give accurate information about Lanzarote tourist attractions, and then kept us waiting to check out when there was no one else to server. 2. Due to the thin walls and tiled floors, guests returning to their rooms in the wee hours did wake us up almost every night. 3. The limited wi-fi areas (no in room wi-fi) andslow internet speedswere annoying. Also you need a seperate log in foreachdevice you wish to use the wi-fi on. 4. The charges for the fridge and the safe in the room were quite unwelcome. The main pluses were; 1. The ocean views. 2. Free parking. 3. Clean, comfortable rooms.

8/10 Good

Lynne, Sutton Coldfield, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Timanfaya Palace - Playa Blanca
If you're looking for a peaceful holiday this is a well placed hotel; yet amenities of Playa Blanca within walking distance as is the ferry to Fuerteventura. Clean comfortable rooms and very quiet especially at night. All general areas of the hotel well maintained (some sun beds could benefit from cleaning however). Staff friendly and helpful with the exception of some of the restaurant staff who would benefit from some training. Food of good quality and varied. Neither swimming pool was heated in March despite advertised to the contrary.

8/10 Good

Maz, England

Liked: Staff & service, room comfort
Hotel 10 Timanfaya - Good hotel
Hotel clean and food good. I would rate it as a 3 star, rooms very clean, staff very amenable and polite. Some areas need updating ie toddler pool but on the whole an ideal place to stay. Location good - promenade into Playa Blanca lovely walks - good local eateries - wi fi access on site in hotel reception which was good. Clubs for children and entertainment in the evening. Good customer services with Vicky before we left and we were given a complimentary tea/coffee tray in our room. Recommended.

10/10 Excellent

Stephen, Southport, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timanfaya Palace in Playa Blanca
An excellent hotel with friendly staff. We were there in November and found everything of a high standard. Plenty of car parking space (free) and a lovely stroll along the front to the town not too far away. We would definately return.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timanfaya Palace - Playa Blanca - amazing!

10/10 Excellent

Miss, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful!
The hotel grounds are beautiful. Not on a beach - is on a rocky cliff but still beautiful. The buffet is Ok. The larger of 2 pools had a leak and was closed the entire visit. The gym equipment was dated but Ok. Also, service at the concierge was great & the people were friendly but very slow during busy times. The room was beautiful. However, we were guaranteed 3 beds from hotels.com & upon check-in, but later realized that they don't offer 3 beds. Only 2 queen beds and a pull-out sofa. Rooms don't have irons/ironing boards - have to leave a cash deposit & hotel had to call 3rd party for delivery which was never delivered. Hotel was located very short walk to the shops in Playa Blanca, and offered great tours that could be booked at the front desk. All in all. Great experience. Would definitely return.

10/10 Excellent

Martine Marie Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just "wauw" ! A beautiful place 😍👍 We enjoyed our staying so much . Super clean and so friendly peoples . Also our room was so nice and calm . We where feeling save and well cared ....💖 Thank you , we had a very nice holiday and will come back 💕
Stayed 9 nights in Oct 2023
Response from Jose Angel Vazquez. Director on Nov 9, 2023
Thank you so much!!!!. Mil gracias

8/10 Good

Filomena

Traveled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2023
Response from Timanfaya Palace on Oct 13, 2023
Gracias por puntuar su estancia!

4/10 Poor

Pirmin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Wir bekamen ein Zimmer, bei dem nebenan die Zimmer renoviert wurden. Ab 10:00 - 14:00 Uhr gingen Bohrarbeiten los. Ein kurzer Mittagsschlaf war nicht möglich. Bei der Anfrage für den Zimmerwechsel wurde uns ein Zimmer 1 Stockwerk unten angeboten bei dem man die Bohrarbeiten genauso hörte. Das weitere Zimmer war ein Downgrade im untersten Stock, welche eine Aussicht gegen eine Wand hatte. Das nächste Zimmer hatte einen Generator auf dem Dach, bei dem die ganze Nacht ein lautes Brummen zu hören war. Leider so laut, dass man wieder nicht schlafen konnte. Danach gingen wir in das 5. Zimmer in der untersten Etage, was ein Downgrade war aber dafür wars ruhig. 3 Tage von der einen Woche Ferien waren wir nur mit diesem Thema beschäftigt. Bauarbeiten müssten kommuniziert werden bei der Buchung… Sehr schlechte Kritik diesbezüglich und daher nicht empfehlenswert.
Stayed 7 nights in May 2023

6/10 Okay

Claudio

Ristorante da 2 stelle
Siamo andati la prima volta nel 2019, siamo tornati nel 2020 perche' soddisfatti della prima volta, non torneremo piu'perche'non si mangia piu'bene, e qualita' del cibo scadente, oltre ad essere sempre quella.
Stayed 7 nights in Jun 2022
Response from Jose Angel Vazquez. Director on Jun 22, 2022
Accidenti, che peccato.