Posted Jun 27, 2014
The main thing that really upset us was that we booked a one bedroom Premier Apartment to ensure we had as advertised on the official website, a sea view, air conditioning, an espresso coffee machine, DVD and CD player. Ipod docking station, pool towels, bathrobes, slippers and VIP amenities. Unfortunately we were allocated what the Management call a two bedroom Premier. It looked nothing like the picture of a Premier but exactly like the picture of a two bedroom Standard. We were given bathrobes, pool towels and a sea view from one side of our balcony obstructed by a wire fence but none of the other things that we were expecting.
We queried this at check-in and then twice again during the week and assured that we were in a Premier.
We did consider asking to change the apartment but as we were only there for a week and we had come on holiday to get away from stress we really didn’t want to create more anyway what were we supposed to change to – just another ‘’Premier’’(???).
When we returned home I sent an email to the management expressing our disappointment and received a reply to say that room 18 is definitely a Premier.
If this is really the case their web site needs an urgent update as what you see on the current one is definitely not what you get!