close to bars and restaurants
Posted Feb 16, 2017
weather could have been better , that said , nice walking close to the hotel and lots of bars and shops to look around .
Hotel was quiet , ie not busy . loved the fact that there were English channels on the tv . The food was well presented . I had the opportunity to meet with the manager / director over a personal matter and a potential re booking over Christmas.She was very attentive and happy to get involved personally which i liked .
Natalia the director of services was very hands on and was very much interested in the finer details of the hotel operations, this really showed when you looked at the hotel in General with regards to services, staff interactions etc.So a big well done on this point .
Part of the hotel is separated from the main , this part the CLUB VOLCAN. Which was offering a much more upmarket experience, (cruise ships do this as well ) that service is accessible via a different branding on line .Worth looking at if you want premium facilities , private pool etc .