Beach nearby

Reviews of Relaxia Olivina

4 out of 5
Relaxia Olivina
Calle Grecia, 11, Puerto del Carmen, Tías, Lanzarote

Reviews

8.2

Very Good

Rating 10 - Excellent. 138 out of 439 reviews" "
Rating 8 - Good. 220 out of 439 reviews" "
Rating 6 - Okay. 53 out of 439 reviews" "
Rating 4 - Poor. 26 out of 439 reviews" "
Rating 2 - Terrible. 2 out of 439 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, have no complaints at all.
Stayed 11 nights in Nov 2023
Response from Relaxia Olivina team on Dec 30, 2023
Dear Guest,Many thanks for taking the time to write your kind review, following your recent stay at the Relaxia Olivina hotel.We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

8/10 Good

Jacquelynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sept holiday
Fabulous holiday, room very comfortable and clean, air con not so good but ok, could do with a bit of a face lift, staff all very friendly, will be going back.
Stayed 7 nights in Sep 2023
Response from Relaxia Olivina team on Sep 14, 2023
Dear Jacquelynn,Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel.We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations.Once again, thank you for your feedback. We are glad to hear you will be staying with us again and we look forward to welcoming you back on a future visit.With best wishesRelaxia Olivina team

8/10 Good

RICHARD

Liked: Cleanliness
The pics don’t look like the hotel rooms. Rooms are very dated and old fashioned with carpet in the room. Cheap with all inclusive tho and lots of food too pick. Good size pool and lots of sun beds and location is good near shops & beach
Stayed 4 nights in May 2023
Response from Relaxia Olivina team on Jun 2, 2023
Dear Richard,Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us.We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services.On a positive note, we are glad to hear that in some aspects of your overall stay we were able to live up to your expectations and you appreciated the pool areas, as well as the ideal location, not far away from the main avenue.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

8/10 Good

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 pools, lots of space and no shortage of loungers. Amenities around each pool area Staff polite and friendly
Stayed 4 nights in Mar 2023
Response from Relaxia Olivina team on Mar 16, 2023
Dear Anna,Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are glad to hear we were able to live up to your expectations.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

6/10 Okay

Vikas

Traveled with group
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Relaxia Olivina team on Mar 16, 2023
Dear Vikas,Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are glad to hear we were able to live up to your expectations.Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

10/10 Excellent

MT

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant week..thank you!
We went as part of a group of 12 to celebrate a birthday. Wow..we were spoiled. Fabulous friendly staff who couldnt do enough for us. Brilliant facilities, lots of food & drink selection & great location near main bars, restaurants & beach.
Stayed 7 nights in Nov 2022
Response from Relaxia Olivina team on Nov 27, 2022
Dear Guest,Many thanks for taking the time to write such a wonderful review; we thoroughly appreciate your compliments.From the ideal location to the excellent staff levels and food selection. It’s a pleasure to read you enjoyed your time with us and we were able to live up to your expectations.We trust you have taken away special memories and very much hope to have the opportunity to welcome you back on a future visit.With best wishesRelaxia Olivina team

8/10 Good

Maxim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place To Relax, it is a old place with old stuff and old people, but is is ok
Stayed 6 nights in Sep 2022
Response from Relaxia Olivina team on Sep 24, 2022
Dear Guest,Many thanks for taking the time to write your review, following your recent stay at the Relaxion Olivina hotel.We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit.With best wishesRelaxia Olivina team

4/10 Poor

Ann

Traveled with family
Disliked: Amenities, property conditions & facilities
We had a ground floor room. Our patio door didn't lock when we arrived on the Monday. We reported it straight away then again later on that day it took until Thursday to get it fixed despite reporting it twice/three times each day. We had to stay around our pool as we didn't want to leave our apartment unlocked and had the expense of hiring a safe. There was a small bar at our pool with soft drinks, water, beer and wine but it was switched off and all covered up so we had to take it in turn to go accross the road to even get a drink of water. There was only one main bar and the spirits were cheap and nasty. This is definitely not a 4* hotel
Stayed 7 nights in Aug 2022
Response from Relaxia Olivina team on Sep 9, 2022
Dear Ann,Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us.We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels.SincerelyRelaxia Olvina team

10/10 Excellent

Pete

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fabulous hotel - location was great, a lovely short walk to the shops and bars. Food was amazing, plenty of choice. We found the hotel to be very clean and felt covid safe. Entertainment was great for this time of year. We will be returning most definitely! Thank you Relaxina Olivina for a great holiday!
Stayed 6 nights in Jan 2022
Response from Relaxia Olivina team on Mar 13, 2022
Dear Sir/madam, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Once again thank you for your feedback. We are glad to hear you will be staying with us again and we look forward to welcoming you back on a future visit. With best wishes Relaxia Olivina team

2/10 Terrible

Christopher

Traveled with partner
Disliked: Amenities, property conditions & facilities
The property is extremely dated, I would think last decorated in the early '80s. There is little to no amenities along with a budget troff style buffet daily, as part of their 'all inclusive' package.
Stayed 6 nights in Dec 2021
Response from Relaxia Olivina team on Jan 13, 2022
Dear Christopher, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels. Sincerely Relaxia Olivina team

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Hotel needs refurb
Rooms are old and many don’t have a/c, reception team are quite grumpy too.
Stayed 12 nights in Aug 2020
Response from Relaxia Olivina on Sep 10, 2020
Thank you very much for sharing your opinion. We certainly only have, at the moment, in the rooms of the main building. Family rooms have ceiling fans. You will be happy to know that we are working on renovating all the facilities. We hope you can come back and check it out. Best regards

10/10 Excellent

julia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent customer service
Loved our 10 day holiday. Excellent food and range of drinks the entire stay. Lovely quiet resort and beautiful beach 10 mins walk. All staff were excellent in customer service and managed remarkably in spite of Covid restrictions. No Air-con option in our room and it did get very hot at night. Ceiling fan only made very slight difference. Can hire fans from reception. Special thanks to Urska on reception. We will defiantly return and recommend you family and friends
Stayed 10 nights in Aug 2020
Response from Relaxia Olivina on Sep 9, 2020
Thanks a lot We hope to see you soon We´ll be waiting for you

8/10 Good

DEBORAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all inclusive hotel
Lovely clean hotel, staff very friendly. Food great, good selection. Nice cocktails. Entertainment was good with professional acts at least 3 nights per week. Overall a great all inclusive hotel
Stayed 7 nights in Aug 2020
Response from Relaxia Olivina on Sep 2, 2020
Many thanks We are happy to hear that you enjoyed your vacation with us. We hope to see you again soon. Greetings from the Relaxia Resorts team

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Ok but needs updating
Myself and mother have just returned from a short break at the hotel it was ok If you just need a base and are planning on going out of an evening but does require updating more 3 star than 4 , food was ok but very repetitive and entrainment was non existent at night . The pool area needs resurfacing but if want cheap and cheerful and are leaving the hotel of evening then it fits it’s purpose .
Stayed 4 nights in Feb 2020
Response from Relaxia Olivina team on Feb 14, 2020
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. It’s certainly our aim to always exceed our guests’ expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion. We will be delighted to welcome you back to our Relaxia Olivina hotel, if you decide to honour us with a new visit. Sincerely Relaxia Olivina team

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Relaxia OLivina team on Nov 28, 2019
Dear Stephanie, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your positive feedback. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019
Response from Relaxia Olivina team on Nov 28, 2019
Dear Gareth, Thank you for choosing our Relaxia Olivina hotel for your stay in Lanzarote and for your positive feedback. We look forward to welcome you back on a future visit Kind regards Relaxia Olivina team

4/10 Poor

Verified traveler

Liked: Cleanliness
Very disappointed.
Not a 4star hotel. Needs updating. We requested a high floor yes we know any request is not guaranteed. What we were given was a low floor room next to reception and the thoroughfare to toilets and restaurant bar. We asked to be moved was told hotel full. Only room available was an apartment which we took. What we didn’t realise there was a delivery EVERY MORNING at 7.30. Reception staff not helpful.
Stayed 7 nights in Nov 2019
Response from Relaxia Olivina team on Nov 14, 2019
Dear Guest, Firstly, we want to take this opportunity to thank you for choosing once again our Relaxia Olivina hotel for your recent holiday in Lanzarote and for the time that you have taken out of your day to share your concerns relating to your stay in our hospitality. We greatly appreciated your feedback and are very sorry to read of your disappointment with the room we accommodated you. We allocate our rooms in accordance with the room type selected upon reservation and we would always be happy to show alternative rooms which maybe more suited to one’s preference. We are only sorry, that due to high occupancy during your stay we had very few rooms of the same category that we were able to offer you, please accept our sincere apologies. Moreover, we were very sorry to read such negative comments on our staff. Their full commitment is to ensure that our guests are feeling well looked after throughout their stay, is undoubtedly one of our main strengths and it is very disheartening to read that we were not able to assist you the way you were expecting us to. Again, we thank you for informing us of the inadequacies you experienced during your stay. Regaining your trust and faith in our hotel is very important to us and we certainly look forward to the opportunity of welcoming you back, if you decide to honour us with a new visit. Sincerely Relaxia Olivina team

6/10 Okay

Verified traveler

Traveled with partner
Disliked: Amenities
I did not like reception because they did not give us the information to the questions we asked up on arrival. No water in swimming pool toilets, lack of food in the restaurant, very repetitive food and when some of it finishes they do not replace it. There is no information about towels changing in the bathroom, you have to ask for clean towels to be changed when needed.
Stayed 7 nights in Nov 2019
Response from Relaxia Olivina Team on Nov 10, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels. Sincerely Relaxia Olivina team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel and our room was in a good location close to pool and beach. Being close to the beach was a bonus. I was happy with the staff everyone including guests were lovely. As in the name of the hotel, it was indeed a relaxing place to be. Really happy. The biggest dissapointment is the room did not have AC. There was only a ceiling fan in the bedroom. Coming in from a hot day felt horrible. The bathroom did not have any fan or air being extracted so the bathroom was very warm all the time and especially after a shower was incredibly humid. Overrall the hotel is lovely and good people working there. Food veriety was good. Needed clearer labels on meats used in things like bolognase or meatball but the chef is always happy to help answer questions. Sadly at breakfast twice I saw a sausage or bacon piece fall in to the baked beans so isnt helpful maybe to have them so close if you are vegeterian. Overrall food was good. The staff working during meal times cleared up very kindly and were very helpful when asked a question. Always happy which is good to see.
Stayed 4 nights in Oct 2019
Response from Relaxia Olivina team on Nov 3, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. We are however happy to hear, that overall you enjoyed your time with us and you appreciated the ideal location; as well as the varied food selection and excellent staff levels. We look forward to sharing your words of praise with all of them and very much hope to have the opportunity to welcome you back on a future visit. With best wishes Relaxia Olivina team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accomodation and amenities.Nice selection of food and beverages.Overall a great place to stay.Fantastic value for money,highly recommended.
Stayed 4 nights in Sep 2019
Response from Relaxia Olivina team on Nov 3, 2019
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Thank you for your feedback and highly recommendation. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2019
Response from Relaxia Team on Oct 2, 2019
Gracias. Thanks. Danke, Merci. Grazie

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Lovely and clean; beautifully kept grounds. Great selection of food, including fresh salads every day. There could have been more choice for vegetarians by not mixing meat / fish into some of them, however.
Stayed 7 nights in Jul 2019
Response from Relaxia Team on Jul 16, 2019
Thanks

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2019
Response from Relaxia Team on Jul 6, 2019
Gracias. Thanks. Danke, Merci. Grazie

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2019
Response from Relaxia Team on Jul 6, 2019
Gracias. Thanks. Danke, Merci. Grazie

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Food was of second rate quality and generally overcooked and left too long on the buffets. Table clearing staff had a habit of removing partially finished plats of food when you went to get a drink or additional food. Desk staff seriously jobsworth when negotiating for a late checkout.
Stayed 14 nights in Jun 2019
Response from Relaxia Olivina team on Jun 29, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. It’s certainly our aim to always exceed our guests’ expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your candid criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels. Sincerely Relaxia Olivina team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxia Olivina - Excellent!!!
Been back just 6 weeks after last time for another week... same hotel... same level of service and food - all excellent!! Really enjoyed it - loved the food and choice -and hope to go again soon... Many thanks to all hard working staff...
Stayed 7 nights in Jun 2019
Response from Relaxia Olivina team on Jun 21, 2019
Dear Ian, Many thanks for taking the time to write such a wonderful review; we thoroughly appreciate your compliments. We are glad to hear you enjoyed your time with us and we were able to live up to your expectations. We look forward to sharing your words of praise with all the team and hope for the opportunity to host you again in the near future to create more unforgettable moments. With best wishes Relaxia Olivina team

10/10 Excellent

Aoife

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value
Very good value for money
Stayed 1 night in Jun 2019
Response from Relaxia Olivina team on Jun 16, 2019
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was of good quality: although pizzas, were always undercooked, which was disappointing, because I am especially partial to pizza. At times, there wasn't enough variation of food types. Due to dusty nature of the island, the room floors ought to have been lightly mopped daily - our floors were not clean enough to be able to walk on barefoot. This also includes the balcony floor and furniture: I had to clean a chair before I could sit down.
Stayed 9 nights in May 2019
Response from Relaxia Team on May 29, 2019
Thank you Your opinion is very important to us as it helps us to improve our service We hope to see you again Please feel free to contact us

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property in good repair had a make over with in the past 6 months
Stayed 7 nights in May 2019
Response from Relaxia team on May 27, 2019
Thanks We hope to see you soon Rgds

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet hotel with amazing staff, pools and food.
Stayed 3 nights in May 2019
Response from Relaxia Team on May 25, 2019
Thanks a lot We hope to see you soon Please don´t hesitate to contact us Rgds

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star
Not a 4 star. Wasn't explained it was apartments and you had to cross the road every time for the food etc. Mind you food was good on the all inclusive. Restaurant staff very friendly ,reception not so friendly. Not as close to beach as advertised. Would not recommend.
Stayed 7 nights in May 2019
Response from Rellaxia Olivina team on May 19, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your candid criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in Relaxia hotels. Sincerely Equipo Relaxia Olivina

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
Very relaxing 4 day holiday. Excellent staff, food & drink. Clean pools. Apartment was ok a few broken tiles, not the cleanest of fridges. Only down side was very uncomfortable beds (2 singles together) very hard mattress and one pillow each no thicker than my underpants. Also the entertainment was good. Would definitely stay again and recommend to friends and family.
Stayed 4 nights in May 2019
Response from Relaxia Olivina team on May 17, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comment will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. We are glad to hear that overall you enjoyed a relaxing time with us and you appreciated the excellent food selection and staff levels. Our dedicated staff prides themselves on going above and beyond for our guests. Once again, thank you for your feedback and recommendation. We are glad to hear you will be staying with us again and we look forward to welcoming you back on a future visit. With best wishes Relaxia Olivina team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend- great place to stay- Rooms great food could not get better and well varied Will return
Stayed 7 nights in Apr 2019
Response from Relaxia Olivina team on May 11, 2019
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear, that we were able to live up to your expectations and greatly appreciate your kind compliments on the services you received. Once again, thank you for your feedback and highly recommendation. We are glad to hear you will be staying with us again and we look forward to welcoming you back on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are smashing. Staff always friendly and helpful. Bar area could do with updating but the restaurant is very smart. Cannot fault the food and drink so much choice even for a vegetarian! Could do with resurfacing the pool area. Location is perfect you can walk to the shops or down the long empty beach in five minutes. Over all we've said we would go back which is very rare for us!
Stayed 11 nights in Apr 2019
Response from Relaxia Olivina team on May 8, 2019
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. Our daily work is aimed to provide each and every guest with a memorable stay. We are delighted to hear that our accommodation and staff was a positive influence on your overall experience and we were able to meet your expectations. Once again, thank you for your feedback. We are glad to hear you will be staying with us again and we look forward to welcoming you back on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Stayed 6 nights in Apr 2019
Response from Relaxia Olivina team on Apr 28, 2019
Dear Amanda, Many thanks for taking the time to write your kind review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Relaxia Team on Apr 23, 2019
Gracias.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property lovely location in quiet area but close to everything. Only let down is rooms although spacious in need of upgrade and children's park in need of being more child friendly with more child options on food buffet
Stayed 14 nights in Mar 2019
Response from Relaxia Team on Apr 10, 2019
Thanks We hope to see you soon in our Relaxia Resorts

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good with new choices each day. We would have liked to have an information booklet in our room setting out all the facilities, timings etc.
Stayed 7 nights in Mar 2019
Response from Relaxia Olivina team on Apr 4, 2019
Dear Guest, Firstly, we would like to thank you for your confidence and for choosing once again our Relaxia Olivina hotel and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued suggestion will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. On a positive note, we are glad to hear that overall you enjoyed your time with us and you appreciated the excellent food selection. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2019
Response from Relaxia Team on Apr 30, 2019
Gracias. Thanks. Danke Merci. Grazie

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Never again just the food was ok property is to wold
Stayed 6 nights in Mar 2019
Response from Relaxia Olivina team on Mar 24, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We are of course disappointed that there are some areas we failed to meet your expectations and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your criticism will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. Thank you again for making us your choice hotel on this occasion. Should you reconsider your decision, we will be delighted to welcome you back to our Relaxia Olivina hotel, if you decide to honour us with a new visit. Sincerely Relaxia Olivina team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice of food available, plenty of sun loungers, friendly staff.
Stayed 7 nights in Feb 2019
Response from Relaxia Olivina team on Mar 6, 2019
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear, that we were able to live up to your expectations and greatly appreciate your kind compliments on the services you received. Thanks again for your feedback, we very much hope to have the opportunity to welcome you back on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Relaxia Team on Mar 21, 2019
Gracias esperamos poder volver a verles Por favor no dude en contactarnos si así lo desea Un saludo Equipo Relaxia

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness
The property was lovely, not a thing we would change. We had a balcony over facing the gardens 😁
Stayed 3 nights in Feb 2019
Response from Relaxia Olivina team on Apr 4, 2019
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel, clean towels everyday, steps away to the seafront and shops. Twenty minutes walk to the beach. Not far from the airport. Plentiful of good food. We’ve been in the hotel 5 times and we always enjoy our stay.. Staff are helpful and friendly. would recommend Relaxia Olivina.
Stayed 8 nights in Jan 2019
Response from Relaxia Olivina team on Feb 17, 2019
Dear Guest, Many thanks for your confidence and for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear, that we were able once again to live up to your expectations and greatly appreciate your kind compliments on the services you received. We look forward to sharing your words of praise with all the team and very much hope to have the opportunity to welcome you back on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not enough public toilets. Long way from the pool area and only 2 cubicles each for women. Only one plug in the room. Had to pay for a safe. On the positive side the staff were very pleasant and helpful. Thank you all. Food was good and plentiful. Position of hotel good.
Stayed 7 nights in Feb 2019
Response from Relaxia Olvina team on Feb 17, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. On a positive note, we are glad to hear that in some aspects of your overall stay we were able to live up to your expectations and you appreciated excellent food selection and staff levels; as well as our ideal location, with easy walking distance to the main strip. We look forward to sharing your words of praise with all the team and very much hope to have the opportunity to welcome you back on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel with great facilities. My only concern would be that we weren't allowed Tea/coffee facilities with Lunch and Dinner in the Restaurant. You had to go to the bar for it which was a bit strange. Also Tea/coffee making facilities in the bedrooms would be great.
Stayed 4 nights in Jan 2019
Response from Relaxia Olivina team on Jan 23, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued suggestion will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. On a positive note, we are glad to hear that in some aspects of your overall stay we were able to live up to your expectations and you enjoyed your time and the offered facilities. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was very good food was excellent staff was very helpful the only fault we had was d beds were very uncomfortable hard as rocks a joined in d middle hotel itself was 100 %
Stayed 6 nights in Dec 2018
Response from Relaxia Olivina team on Jan 6, 2019
Dear Guest, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comment will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. On a positive note, we are glad to hear that in some aspects of your overall stay we were able to live up to your expectations and you appreciated the excellent food selection and staff levels. We have a team, who take great pride in not only meeting, but exceeding our guests’ expectations. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel
Nice hotel with good all inclusive food
Stayed 7 nights in Dec 2018
Response from Relaxia Olivina team on Dec 14, 2018
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. We are particularly delighted to hear you enjoyed your time with us and we were able to live up to your expectations. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay , great food , great helpful staff , A+
Stayed 10 nights in Nov 2018
Response from Relaxia Olivina team on Nov 29, 2018
Dear Guest, Many thanks for taking the time to write your excellent review, following your recent stay at the Relaxia Olivina hotel. From the food selection to the excellent staff levels. It’s a pleasure to read you enjoyed your time with us and we were able to live up to your expectations. Once again, thank you for your feedback. We hope to have the pleasure of welcoming you back to our Relaxia Olivina hotel on a future visit. With best wishes Relaxia Olivina team

6/10 Okay

Keira, Glasgow

Liked: Cleanliness, staff & service, room comfort
Nice looking hotel, close to all amenities Staff were fantastic and cleanliness was good Only down fall really was the drink be it alcoholic or soft drinks were disgusting worst I’ve ever tasted. Carpets were also threadbare in the room
Stayed 7 nights in Jun 2018
Response from Relaxia Olivina team on Jun 29, 2018
Dear Keira, Firstly, we would like to thank you for choosing our Relaxia Olivina hotel for your holidays in Lanzarote and the time spent to review your stay among us. We love to hear from our guests and we know, that is only through listening and encouraging feedback that we can reach and maintain the levels of service our guests expected. Be assured, that your valued comments will be taken on board and we truly appreciate your review, as it is a valuable insight on how we can enhance our services. On a positive note, we are glad to hear that in some aspects of your overall stay we were able to live up to your expectations and you appreciated the excellent staff levels, as well as our ideal location, with easy walking distance to the main strip. Thank you again for making us your choice hotel on this occasion and we very much hope to have the opportunity to welcome you back on a future visit. With best wishes Relaxia Olivina team