Ratings based on 100 Verified Reviews

3.5 out of 5
64% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from France

Shabby hotel next a busy main road.

Posted Sep 29, 2017
Pros: Nothing
Cons: Almost everything
Location: Laon is a very attractive old town. We were there for personal reasons to locate the grave of a relative who was killed in WW1
We encountered a long delay at check-in due to some administrative problem involving the guests checking in ahead of us. When we were finally given our card key, it did not work. On returning to reception to complain, it was clear that other guests had the same problem. The room looked somewhat shabby eg the large shelf holding TV etc was partially detached from the wall at one end and the lid of the kettle was broken. The TV was not working, but someone did come to fix that when we reported it. On arrival we had no hot water. As the road past the hotel was very busy, the window could not remain open at night because of traffic noise, so the room became very hot. At dinner on the first night we ordered a bottle of Corbiere wine but by the next evening there was none to be had. On the second evening we ordered a burger which was tough, overcooked and inedible. When we came for the self service breakfast on the second morning there was very little left and certain items had run out completely. Generally the staff seemed far too casual and inattentive. We decided to cut our losses and leave before the third night for which we had already paid. On asking for our bill there seemed to be no record of what extras we had had and we were asked whether we had had breakfasts. This, despite being asked for our room number whenever we went into the restaurant. We were not presented with a bill, just the credit card machine receipt.
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol

Good for stopover on way south

Posted Sep 17, 2017
Close to the motorway and easy to find this hotel has basic but clean and adequate rooms .Quiet enough too . Restaurant was very busy and although service was a bit chaotic staff are very pleasant and helpful Food is good with some interesting specials and breakfast was fine for modest charge .
4 out of 5
by ROSEMARY

This traveler left a rating score only Posted Sep 5, 2017 on Hotels
2 out of 5
by A verified traveler from Lincolnshire

Typical bit out of the way for Notre dame

Posted Jul 4, 2017
Pros: Nothing
Cons: Almost everything
Location: One night stay so had no chance
Not fair to be critical as renovations taking place. In its current state a bit run down. Food good.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Functional Hotel close To Motorway

Posted May 28, 2017
Perfectly adequate hotel close to the motorway. Functional but looking a little tired. Bit too far from the attractions of Laon to get to without getting back in the car. Indeed no pavements on the roads around the hotel to allow you to walk anywhere in safety although there are a couple of eateries nearby which can be reached on quiet side roads. Did not try the restaurant at the hotel for dinner but had breakfast which was fine for the €9.90 charged. Staff friendly but seemed stretched with only one person present both on check-in and check-out. Would stay again but maybe find a hotel closer to the centre to have easier access to the amazing delights of the hilltop centre of Laon itself.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 2, 2017 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler

Cheap and cheerful

Posted Apr 10, 2017
Basic as per usual but great value and secure parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Reading

Perfect pit-stop

Posted Feb 15, 2017 on Ebookers
Left work, drove to Eurotunnel and then drove 2 more hours to Laon. Perfect pit-stop on our way to Austria. Looking forward to stopping there on the way home.
3 out of 5
by A verified traveler from Oxford, UK

Overnight stop-off

Posted Aug 8, 2016
Pros: Comfortable room but sink cracked in 3 places.
Location: Laon is very interesting.
Dinner experience very poor, almost no service. Poulet fricassee disgusting.
1 out of 5
by richard from westmidlands

Dissapointing and dirty hotel

Posted Jul 11, 2016 on Hotels
Window frame broken previously due to someone trying to enter not repaired. Dirty room. Mould in shower,No toilet paper,No pressure on sink tap,cobwebs, Curtain hanging of rail,old gruby towels.