Dear Leonard,Thank you for your kind words! We're thrilled to hear that you had such a wonderful experience at our resort and that our staff, especially Niya, Aiza, Jan, Analyn, Evelyn, and Rose, went above and beyond to make your stay memorable. We look forward to welcoming you back during your next visit to Cebu. Safe travels!Warmest regards,Simon ChewGeneral Manager

Dear Michael, Thank you so much for taking the time to write this review. We are glad that you enjoyed your stay with us.We hope to welcome you back again soon! Warmest regards,Simon Chew General Manager

Dear Melisa,Thank you for sharing your experience with us. We are thrilled to hear that our staff was able to assist you and your father during your stay at the hotel. Providing accessibility and accommodations for all of our guests is a top priority for us. We appreciate your feedback and hope to welcome you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Christina, Thank you for taking the time to write this review and for giving us a 5/5! We hope to welcome you again soon! Warmest regards,Simon Chew General Manager

Dear Mary,Thank you for your positive feedback! We're glad to hear that you still enjoyed your stay with us. Your kind words about our staff and service are greatly appreciated. We hope to welcome you back for another excellent stay in the future!Thank you again for choosing to stay with us.Warmest regards,Simon ChewGeneral Manager

Dear Bryan,Thank you for your feedback. We are glad to hear that you enjoyed the property and found our staff to be friendly.Thank you again for choosing Mövenpick. We appreciate your feedback and look forward to welcoming you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Rosephil,Thank you for taking the time to provide us with feedback on your recent stay. We really appreciate your kind words regarding our excellent staff. However, we apologize for the inconvenience you experienced in relation to the noise level. Please be assured that we take noise disturbances seriously and are constantly taking measures to minimize it. We will investigate the sources of the noise you mentioned to address these issues promptly.We understand that a peaceful sleep is essential for our guests, and we apologize for falling short in this aspect during your stay. We appreciate your patience and understanding, and we will do everything possible to ensure a quieter environment for future guests.Thank you once again for sharing your feedback, and we hope to have the opportunity to welcome you back in the future.Warmest regards,Simon ChewGeneral Manager

Dear Consuelo, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager

Dear Renee, Thank you for taking the time to rate your stay with us.We hope to welcome you again soon!Warmest regards, Simon ChewGeneral Manager

Dear tanyabella,Thank you for sharing your feedback regarding our food and wine selection. We appreciate your input and value your perspective as it helps us identify areas for improvement.Rest assured, we will take your feedback into consideration and work towards providing a better selection of food and wine options that align with your preferences. We constantly strive to enhance our offerings and ensure a pleasant dining experience for all of our customers.We are excited to announce that our restaurant partner, Ibiza Beach Club, located at Movenpick Hotel Mactan Cebu, is now under construction and will anticipate to open by mid-2024.Great news to share that in collaboration with Ibiza Beach Club, we will present the 12 course Balearic Grill eat all you can menu at the Forum restaurant starting from 3rd week of January 2024.On a positive note, we are delighted to hear that our staff members were able to provide you with excellent service. We will ensure to pass on your kind words to them and acknowledge their efforts.Once again, thank you for taking the time to share your thoughts with us. We hope to have the opportunity to serve you again in the future and provide an improved dining experience.Warmest regards,Simon ChewGeneral Manager

Dear Cornelio,Thank you for taking the time to rate us a 10/10! We truly appreciate it, and we are glad to hear that you found the property clean and the staff helpful.We hope to welcome you again soon!Warmest Regards,Simon ChewGeneral Manager

Dear Chin Aik,Thank you for your review of Mövenpick Hotel Mactan Island Cebu. We are delighted to hear that you enjoyed our staff and the local culture. Our aim is to provide a high level of service and comfort, and we are pleased that you enjoyed your overall stay with us. We value all feedback from our guests, and we will continue to strive to improve our facilities, services, and offerings to ensure that every guest has an unparalleled experience with us. Once again, thank you for taking the time to leave a review of your stay – it is truly appreciated. We look forward to welcoming you back once again soon!Warmest Regards,Simon ChewGeneral Manager

Dear Anilyn, We appreciate you taking the time to rate our hotel.We look forward to seeing you at Movenpick Hotel Mactan Island Cebu once more.Warmest Regards,Simon ChewGeneral Manager

Dear Heather,Thank you for your feedback regarding your stay with us at Mövenpick Hotel Mactan Island Cebu. We apologize if our hotel did not meet your expectations. We strive to provide the best experience for our guests, and it is unfortunate that we were unable to make your stay as enjoyable as possible.We understand that the current construction of Ibiza may have had an effect on the atmosphere of our resort, and we apologize for any inconvenience this may have caused. Regarding the dining option at night and the breakfast buffet, we strive to offer a variety of both local and international cuisine options at reasonable prices. We are sorry that you were not pleased with the quality or value of what was offered during your stay. As for the air conditioner, please know that we take such issues seriously and will use your feedback to prevent any similar issues in the future. We appreciate that you recognized our staff for their politeness and friendliness, as they are an integral part of our commitment to providing guests with extraordinary service. We hope you will give us another opportunity in the future to show you why Mövenpick Hotel Mactan Island Cebu is a preferred destination in Cebu City. Please do let us know if you are planning to visit Cebu again.Warmest regards,Simon ChewGeneral Manager

Dear Lee,Thank you for staying with us and taking the time to share your feedback. We are delighted to hear that you had a wonderful time at the resort. Take note on the room bed mattress and let me assure you that your feedback is share with Executive Housekeeper and her team.We look forward to welcoming you again when you visit Cebu.Warmest regards,Simon ChewGeneral Manager

Dear Alan, Thank you for booking our hotel for your recent Cebu visit. What a delight it is to know that you had a great stay experience and found the service truly exceptional. Rest assured that we will make an public announcement once our hotel is fully on-board with the membership program. I look forward to welcome you back, when travels take you back to Cebu.

Dear lorie, Thank you for choosing our hotel. I'm delighted to know that you enjoyed your stay and loved the overall ambiance and scenery of the property. I appreciate the feedback you shard about the music level and rest assured that I have discussed this with the team for review and action. I value feedback such as yours as this helps us assess how we can further enhance the guest experience in our hotel. Have a wonderful weekend!

Dear Rylie, Thank you for choosing our hotel. It's sad to hear that you didn't find the hotel to your absolute liking. On another note, please allow me to share that we have some development projects underway, most of which we hope to complete in the near future. I wish you wonderful days ahead.

Hello. Thank you for choosing our hotel. I am deeply concerned about your review and I wish to hear more about your stay experience with us, to better understand the circumstances where you felt we could do better. It is through feedback that we are able to assess how we can further enhance guest experience in our hotel. I hope you can send me a direct message, complete with all the details, for my reference and action. Thank you, once again, for taking time to share feedback. I look forward to hear from you soon.

Hello! Thank you for choosing our hotel. It's great to hear that you enjoyed your stay and were quite impressed with the room, food and service quality. I look forward to welcome you again next time you visit Cebu.

Hello! Thank you for choosing our hotel. It brings me so much joy to read this comprehensive review, highlighting how impressed you were with the overall cleanliness, customer service and warm hospitality. I look forward to welcome you back on your next visit.

Dear Shannon , Thank you for choosing our hotel. It's sad to hear that you didn't find the hotel to your absolute liking. I do understand that each and everyone has their own preferences when it comes to various aspects of travel and accommodation. On another note, please allow me to share that our Balearic-inspired signature 15-course grill offers more than 10 kinds of meat and seafood. While I regret that this didn't appeal to your taste and liking, rest assured that I have shared your comment with the culinary team--- for their added reference in product review. In addition, I would like to share with you that we have some development projects underway, most of which we hope to complete in the near future. Thank you, once again, for taking time to post a review. I value feedback such as yours as this helps us assess how we can further enhance the guest experience in our hotel. I wish you wonderful days ahead.

Dear Anthony, Thank you for choosing our hotel. I'm happy to see this wonderful feedback you shared. I appreciate that you took time to post a review. I look forward to welcome you back.

Dear Raissa, Thank you for choosing our hotel. It's wonderful to know that your family had a fantastic time and found everything to your comfort and enjoyment. Likewise, I'm glad that you loved the food quality and selections. I look forward to welcome you back.

Dear Denise J, Thank you for choosing our hotel. I'm glad to hear all these feedback you shared, which highlights how much you enjoyed your stay. What great news to share with the rest of the team! I look forward to welcome you back on your next visit.

Hello! Thank you for choosing our hotel. I'm happy to hear that you made the most out of your stay by visiting Ibiza Beach Club. Moreover, I'm glad that you felt the warm and friendly hospitality throughout your visit. I look forward to welcome you back on your next visit.

Dear Nora-Lynn, Thank you so much for the thumbs up! It's such an honor that you consider our hotel as one of the best you've experienced. I also appreciate the commendation you shared about customer service and the overall cleanliness around our property. I look forward to see you again on your next visit.

Hello. Thank you for choosing our hotel. I have noted your insight about the room. Do trust that my team is coordinating with the channel manager in charge of our account to ensure that comprehensive information, such as room size, are published on the site --- for every guest's reference upon booking a stay. On another note, I also appreciate that you took time to share wonderful feedback about my friendly and hardworking team. I hope you'll visit us again next time you travel to Cebu.

Dear Alan, Thank you for choosing our hotel. It's so nice to know that you found everything at par with your liking and expectations. It's always a pleasure to know guests are happy with their stay.

Dear Geoff, Thank you for choosing our hotel. I'm glad you were generally satisfied with your stay. I wish you wonderful days ahead.

Hello. Thank you for choosing our hotel. Please allow me to share that we have some development projects underway, most of which we hope to complete in the near future. I wish you wonderful days ahead.

Hello. Thank you for choosing our hotel. Please allow me to share that we have some development projects underway, most of which we hope to complete in the near future. I wish you wonderful days ahead.

Hello, Joshua. Thank you for choosing our hotel. Please allow me to share that we have some development projects underway, most of which we hope to complete in the near future. I wish you wonderful days ahead.

Hello. Thank you for booking with us. I appreciate that you took time to give us rating and share some points of concern which I can immediately address and work out with the team. Do trust that we are working on some improvements to ensure 100% satisfaction among guests. I wish you wonderful days ahead.

Hello. Thank you for booking with us. It's sad to hear that you didn't find the hotel to your absolute liking. I do understand that each and everyone has their own expectations when it comes to various aspects of travel and accommodation. On another note, I appreciate the kind commendation you shared about food and service quality. I'm happy to share this with the rest of the team. I wish you wonderful days ahead.

Hello. Thank you so much for choosing our hotel. I understand your concern about transportation within the area. I hope my team was able to advise you on making advance request for a taxis, to ensure a ride is available within the expected time. We highly encourage this among our guests, more so during the busy season when heavy traffic in main thoroughfares limits the number of available rides within Mactan. We do have a complimentary non-exclusive shuttle service that take guests to the main city mall, with 1 trip in the morning and another in the afternoon. I also hope that you were able to enjoy this guest privilege at the time of your stay. I wish you a joy and prosperity throughout the year 2020.

Dear Carlisle, It's a delight to hear this kind of feedback from you. Thank you for choosing our hotel and for taking time to post a review. I hope you'll be back again for another visit.