Posted Aug 9, 2015
You have to know that in this hotel,if you leave pajamas,a book or anything at all on the unmade bed they will not make it for you. The bed itself was very comfortable,the front desk staff excellent. Housekeeping was terrible - wet towels refolded,sink not cleaned at all,trash left on sink,no new trash sacks in bins,coffee not replenished,used coffee pouch left in the coffee pot,any used cups left where they stood. I spoke to the front desk,they said the management was struggling with their housekeepers not doing a good job. For $257 the stay wasn't worth it,and despite the polite staff I will not be staying there again. Breakfast was fine,perfectly adequate for what we needed.
Comment from Hotel Management
Oct 10, 2016 by Caleb Monk Assistant Manager Quality Inn & Suites , Hotel Management
Jane- thank you for taking the time to provide your feedback with us. I apologize that we were not able to make your stay a more pleasant one. Our policy for housekeeping is that we do not disturb guests' personal property in order to make the beds- we are sorry that this caused your stay to be less enjoyable. In addition, we strive to consistently provide superior housekeeping for our guests- I have spoken with our housekeeping staff regarding failing to provide our guests with the services we offer and we have also been engaged in consistent training and quality inspections to ensure our rooms are always clean and comfortable for our guests. I hope that you will consider staying with us again on your next trip to the University so that we can provide you with a superior experience.