Pillowtop beds, desk, blackout drapes, iron/ironing board

Reviews of Americas Best Value Inn Laredo

2 out of 5
Americas Best Value Inn Laredo
5240 San Bernardo Ave, EXIT# 3A, Laredo, TX

Reviews

6.0
Rating 10 - Excellent. 230 out of 1000 reviews" "
Rating 8 - Good. 192 out of 1000 reviews" "
Rating 6 - Okay. 161 out of 1000 reviews" "
Rating 4 - Poor. 129 out of 1000 reviews" "
Rating 2 - Terrible. 288 out of 1000 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Mirza

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Manager on Apr 22, 2024
Thanks for the encouraging feedback

6/10 Okay

Mirza

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
One of the best locations
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Thank you for the encouraging feedback

10/10 Excellent

Melinda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
The for the excellent feedback. We are very excited

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel it’s so peaceful
Stayed 1 night in Apr 2024
Response from Manager on Apr 20, 2024
Thanks for the excellent feedback

2/10 Terrible

Juan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Sorry to know about your bad experience. Will find out the details to make sure it is addressed properly

6/10 Okay

tom

Great service 👏
Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Thanks for the fedback

6/10 Okay

tom

Great service 👏
Stayed 1 night in Mar 2024
Response from Manager on Apr 15, 2024
Thanks for the feedback

6/10 Okay

tom

Great service.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Thanks for the feedback

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience will definitely be reserving here again, a big thank you to the staff on making my sray comforting. Pool was clean and rooms were welcoming
Stayed 2 nights in Apr 2024
Response from Manager on Apr 15, 2024
Thanks for the excellent feedback

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Feb 2024
Response from manager on Apr 12, 2024
Thanks for the excellent feedback

4/10 Poor

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 1 night in Apr 2024
Response from claudia on Apr 5, 2024
we do apologize for the inconvenience

2/10 Terrible

Armando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk is disrespectful, terrible she doesn’t know her job. She charged for the room again when I asked her why she said that the Expedia didn’t notify that the room had been paid and told me that I needed to call Expedia to get the refund we argued very bad and she called the police at the end of the day she made the refund after a couple of hours talking to the police guys she is a thief bad place
Stayed 1 night in Apr 2024
Response from manager on Apr 3, 2024
sorry to know that you had some issues at the time of checkin. we have talked to the concerned front desk staff and would like to make sure it would not happen again.

10/10 Excellent

Jose J, Humble

Business traveler
Disliked: Property conditions & facilities
Good enough to sleep 5 hours take a shower and continue on the road.
Stayed 1 night in Mar 2024
Response from Manager on Apr 3, 2024
Thanks for the excellent and motivating feedback

2/10 Terrible

Juan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds had bedbugs in the 2 room My wife n me have alot of rash in the arm and handse we end leave from there earlier 😔
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Sorry to know about your inconvenience in the arm. Our pest control people regularly treat rooms. We have informed them to be more careful in future.

10/10 Excellent

Siva

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Thanks for the excellent feedback

2/10 Terrible

tom

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from manager on Mar 31, 2024
sorry to know that your stay with us did not go well. even though you have not giving any specific reason we are taking appropriate steps to make things better on your next visit.

10/10 Excellent

ASHAEL

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Thanks for the excellent rating for our hotel

8/10 Good

Linda

Traveled with family
Liked: Staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Mar 2024
Response from Manager on Mar 26, 2024
Thanks for the excellent feedback.

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and great service
Stayed 1 night in Mar 2024
Response from claudia on Mar 25, 2024
THANK VYOU SO MUCH FOR YOUR FEEDBACK

10/10 Excellent

Samir

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Thanks for the excellent feedback

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from manager on Mar 19, 2024
Thanks for the excellent feedback.

10/10 Excellent

Jose

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Thanks for the excellent feedback. We are happy that your stay with us went very well

2/10 Terrible

alan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
worse experience…found blood on the walls and roaches everywhere, can’t forget about the dead bugs(roaches)under the blankets…. DO NOT stay if you’re traveling with your family!!!!
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Sorry to know that you had some issues during your stay. Your feedback has helped us to concentrate on the issues and take necessary action.

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping, everything is in walking distance
Stayed 1 night in Feb 2024
Response from manager on Mar 3, 2024
Thanks for the excellent rating and review for our hotel. Our dedicated team feels so proud of your feedback and it will only make us to do even better

10/10 Excellent

Sammie

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from manager on Mar 3, 2024
Thanks for the excellent 5 star rating for our hotel. We are dedicated to serving our guests with the best service always

10/10 Excellent

zulema

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from manager on Mar 3, 2024
Thanks for the awesome feedback. Our team feels so motivated by your feedback

10/10 Excellent

Mirza

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from manager on Feb 27, 2024
Thanks for your excellent review and it has highly motivated our team. Awesome

8/10 Good

Dante

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
God area
Stayed 1 night in Feb 2024
Response from Manager on Feb 26, 2024
Thanks for your best rating of our hotel. Please do visit again.

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs, found prescription pill and had someone walk in on me while taking a shower... Stayed 30 mins
Stayed 1 night in Feb 2024
Response from manager on Feb 24, 2024
sorry for the inconvenience caused to you . Your feedback is very important to us and will definitely follow up on your concerns and get it rectified.

6/10 Okay

Rosa H

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 20, 2024
Thanks for the feedback. We will do our best to earn your full satisfaction on your next visit

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scummy area., lots of shopping and restaurants
Stayed 5 nights in Feb 2024
Response from manager on Feb 16, 2024
Thanks for your feedback. WE have noted your concern and will do the needful to rectify it soon.

6/10 Okay

Melinda

Traveled with family
Disliked: Property conditions & facilities
The service was bad especially that the room had no tv then I had to go back downstairs and get a new room like why couldn’t the receptionist come to me and bring me the key to the new room ?? Bad customer service
Stayed 1 night in Feb 2024
Response from manager on Feb 16, 2024
Sorry to know about your bad experience. WE have talked to our team and made sure such things donot happen again. We will provide a better service next time.

4/10 Poor

JOSEFINA, Jacksonville

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool didn't have any water, the key card never worked, not worth the money.
Stayed 2 nights in Feb 2024
Response from manager on Feb 12, 2024
Thanks for the feedback. Sorry to know your concerns. Being winter time we are cleaning the pool and getting it ready before the end of season. You could have got an alternate key card. We are taking up the issue with the vendor for the bad read on the key cards.

8/10 Good

Patrice

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
good place
Stayed 5 nights in Feb 2024
Response from manager on Feb 12, 2024
Thanks for the excellent feedback. We are working hard to provide the best customer service possible

8/10 Good

Paul

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing
Stayed 1 night in Feb 2024
Response from Manager on Feb 10, 2024
Thank you for the excellent feedback and rating for our hotel. Our team is highly motivated by your rating.

2/10 Terrible

Rajinder

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from manager on Feb 10, 2024
sorry to learn about your feedback. It would have been better if you were more specific about what is that you were concerned with. It would have helped us to address it immediately.

6/10 Okay

FNU

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from manager on Feb 1, 2024
thanks for the good ratings for our hotel. we will continue with our hard work to make your stay much better next time.

6/10 Okay

Samir

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 31, 2024
Thanks for the feedback. From the review we can refer that you were not completely satisfied with your stay. We will continue to work hard to make it better

10/10 Excellent

NINO

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great rooms r good
Stayed 1 night in Jan 2024
Response from manager on Jan 29, 2024
Thanks for the great feedback. Our team is very excited about your comments.

8/10 Good

Anthony

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stop at Wal-Mart and buy a few towels and a cheap throw away bed spred... beds are old and wore out ..
Stayed 1 night in Jan 2024
Response from manager on Jan 29, 2024
Thanks for the feedback. will do our best to work on the issues you had. will make your next visit very interesting.

10/10 Excellent

Maisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Jan 28, 2024
Extremely thankful for your excellent rating of our hotel. Our team is highly delighted

10/10 Excellent

ramiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Thanks for your excellent rating. Our team is so delighted

10/10 Excellent

Nino william

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Management is awesome
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Thanks for the excellent review. Our team is highly motivated by your comment.

2/10 Terrible

SILVINO

Stayed 1 night in Jan 2024
Response from manager on Jan 29, 2024
sorry to know about your feedback. we are taking active steps to work on the situation. will do much better on your next visit.

2/10 Terrible

Oliver

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Sorry to have received a not so good rating from you. We are equally concerned to improve on the situation and provide the best service on your next visit

8/10 Good

Rosa Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on Jan 8, 2024
thanks for your very good rating for our hotel. we are greatly obliged.

8/10 Good

Clifford

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on Jan 8, 2024
Thanks for your very good ratings for our hotel. Will continue to do well and exceed in your expectations.

10/10 Excellent

Maisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Thanks for the excellent rating for our hotel. Will keep maintaining good standards

6/10 Okay

WILLIAM

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property getting run down
Stayed 1 night in Dec 2023
Response from Manager on Dec 31, 2023
Thanks for the rating and for your comments. Will continue to keep working on improving the standard

10/10 Excellent

Sammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on Dec 26, 2023
Thanks for the awesome rating