Ratings based on 429 Verified Reviews

3.2 out of 5
56% of guests recommend
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Toronto, Canada

Very In flexible

Posted Jan 4, 2018
Arrived at 1pm and were told that we oiled not check-in till 3pm. Drove around, killed some time and came back 10 minutes to 3pm. We still could not check in, it had to be 3pm. How ridiculous is that???
Comment from Hotel Management
Jan 8, 2018 by LP Mgr, Hotel Management
Thank you so much for your feedback. With the past holidays our hotel was sold out. Our Staff works very hard in making sure our rooms are clean and comfortable for our guests checking in at 3:00pm. We are sorry for the inconvenience, please visit us soon, we are confident we can accommodate a 15 minute early check in for you. all my best,
3 out of 5
Recommended
for Everyone
by A verified traveler

AWSOME ATTENTION FOR THE RECEPTIONIST

Posted Dec 18, 2017
I WANT TO CONGRATULATE AND THANKFULL THE ATTENTION OF THE RECEPTIONIST BECAUSE WE FORGOT A BAG OF MY SISTER IN THE BATHROOM HOURS BEFORE OUR CHECK IN AND SHE HELP US TO SEARCH IT AND KEEP IT.....
Comment from Hotel Management
Jan 2, 2018 by general manager, Hotel Management
Gracias por tu maravillosa reseña. Nuestro equipo siempre está motivado para brindar lo mejor al huésped para que su estadía sea más memorable. NOSOTROS continuaremos con nuestra tarea interminable de hacer lo mejor. Por favor visítenos de nuevo.
3 out of 5
Recommended
for Everyone
by A verified traveler from Laredo Tx

Nice hotel close to mall shopping stores and resta

Posted Nov 4, 2017
For the price we paid we couldn't expected very much... not high class but very peaceful and comfortable.... breakfast 🍳 was 👍 great
Comment from Hotel Management
Nov 7, 2017 by general Manager, Hotel Management
Thanks for your rating of our hotel and encouraging comments. WE will work hard to address your concerns. Please do visit us again.
5 out of 5
by Lucian

Posted Sep 24, 2017 on Hotels
Comment from Hotel Management
Nov 7, 2017
Thanks for your comments and high rating for our hotel. WE are a team of dedicated staff working hard to provide the best stay experience to our guests. WE will work hard to continue doing that. Please do visit us again.
5 out of 5
by Rene

Posted Sep 19, 2017 on Hotels
Comment from Hotel Management
Oct 30, 2017
Thanks for your comments. We are happy to note that and we will work hard to get your satisfaction to the best levels. Please do visit us again.
2 out of 5
by Teresa

Posted Sep 11, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017
Thanks for your comments. Will do our best to take care of your concerns.
1 out of 5
by A verified traveler

Terrible

Posted Sep 2, 2017 on Hotels
The room was filthy and the customer service was sub par. The area was littered with pan handlers and squatters. I'm not sure which room was in the pictures on the web site but it wasn't the same when we were there. I would not recommend this location to anyone. If your going to stay in laredo go to the North side of town.
Comment from Hotel Management
Sep 15, 2017
Thanks for your comments. Will do our best to take care of your concerns.
2 out of 5
by A verified traveler

Posted Aug 29, 2017 on Hotels
Comment from Hotel Management
Sep 15, 2017
Thanks for your comments. Will do our best to take care of your concerns.
1 out of 5
by fernando

STAY AWAY!!!!!

Posted Jul 23, 2017 on Hotels
Hotel over charged and would not adjust price, even after I showed them confirmation price. Hotel is very poorly maintained and attracts crime.
Comment from Hotel Management
Jul 28, 2017
Thanks for your review and comments. After investigating your concern it was learnt that that hotel has not overcharged you. We are sorry for your bad experience and outburst. We will continue to provide the best services to our guests. Thanks once again.
4 out of 5
by David

Posted Jun 24, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Thanks for your rating of our hotel services. WE are happy to have taken care of your needs during the stay at our hotel. WE will continue to do our best to exceed your expectations. Please do come back to stay with us again.