Ratings based on 807 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from san antonio
Renter bewarePosted Nov 19, 2017
Extremely poor customer service from the minute we walked in. True nightmare scenario- broken elevator, broken door to room, broken phone, dead roaches, dirty clothes found near bed, dirty toilet, dirty room period. Complained and management was no help. The entire place looks rundown and outdated. We literally almost left but everywhere else was booked, trust me, I called.. Will be sleeping with one eye open.
for Everyoneby A verified traveler
Hotel was near Hospital for family.Posted Nov 16, 2017
Hotel was clean and room was ready. Just had to go to front desk for tv remote and to get towels.
by A verified traveler from Texas
Nightmare stayPosted Nov 9, 2017
Bloody bed covers,bad management, expedia couldnt help either...the worst hotel experience by far
for Everyoneby A verified traveler from laredo, tx
Posted Nov 7, 2017
Very nice hotel for the price friendly staff, clean rooms, could work on the breakfast area.
by A verified traveler
Do not usePosted Oct 28, 2017
Cockroaches in room and on the bed. Badly constructed (shower wall not in contact with wall). cockroach home. We left early morning and returned in late afternoon to pick up luggage to go somewhere better. The beds were not made yet and we can only assume sheets are not changed between guests. The luggage cart used was still in the hallway from day before . We complained to the manager but he denied that there were any cockroaches in the place and he tried to act surprised. This is the worst hotel we've ever stayed at. We reported this lousy hotel to the health department.
for Everyoneby A verified traveler from Rio Grande Valley
Live thus hotelPosted Oct 27, 2017
Friendly staff, spacious room, comfortable beds, very affordable. Only thibg improvement is the breakfast needs more attention and extended till at least 10 a.m.
for Everyoneby A verified traveler from McAllen, Texas
Pretty convenient a walking distance to shopsPosted Oct 23, 2017
Pros: Cleanliness was number one, very good! comfortable room
Cons: Improve please breakfast. Include fruit and eggs.
Location: Fantastic location shopping mall is just few blocks away! Thanks!
Cleanliness was very good, no complaints about room. Unfortunately people at front desk were to courteous specially on night shift. Bad experience as far as the included breakfast, they were closing at 9:00Am on Sunday! It should remain open until 10:00AM. Menu was really disappointing.
by A verified traveler from Laredo, Tx
Wont ever stay here ever againPosted Oct 23, 2017
Pool was very, very dirty. Looks like pool has been scrubbed in yrs. Rusty bridge is lock jaw waiting to happen. Breakfast was 6a to 9a like other places but it was put out until almost 8am. Waffles, cold buscuits and very milky gravy, dry cereal, bread o.j. milk and coffee. No eggs, sausage or bacon. Website said breakfast not continental breakfast. $5 fee if you take food out of dining room. Broken toilet seat, broken slide door lock and when I reported it, it was like whatever. No refunds posted at desk but not on website. Buyer beware for this location.
for Everyoneby A verified traveler from waco
Is simple goodPosted Oct 22, 2017
Is simple good just need more clean on the rooms is some roaches around bath and living space
for Everyoneby A verified traveler from Laredo
Great hotel with soooo much to offer.Posted Oct 19, 2017
Our stay like always was awesome!!!! The moment we stepped into the room we felt stress melt away. The bed was super soft that I didn't want to get up to go shopping across the way, which was a first. In the morning, we had the best waffles and biscuits with gravy. We were even allowed to check out at a later time free of charge.