Ratings based on 375 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Alamo TX

Will stay there again.

Posted Mar 14, 2017
Pros: friendly and good value
Cons: Happy hour on Sunday night as we missed it.
Location: Shopping on San Bernardo
Good sleep! Friendly check-in and good breakfast waffles
Comment from Hotel Management
Mar 17, 2017 by Cynthia Q, Hotel Management
Thank you for your feedback Fern. We look forward to your next visit. Safe travels.
3 out of 5
by A verified traveler from loretto tx

If u like no frills u got it Used linens I had the

Posted Feb 21, 2017
Near a busy hwy Bed linenz were soiled I usually pull down all blankets and linen for a reason This hotel was no different Breakfast room u felt hurried to eat because the staff was quick to block off the doorway with chain and put up closed sign
5 out of 5
by William

Excellent Choice

Posted Jan 23, 2017 on Hotels
We had a great stay. The property is clean, staff is friendly and the layout is unique.
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
We appreciate your feedback. Thank you for choosing Family Garden Inn and Suites as your hostess. We look forward to your next visit.
4 out of 5
by Luis

Posted Jan 21, 2017 on Hotels
Great customer service, locked myself out and they were very friendly
Comment from Hotel Management
Feb 13, 2017 by General Manager, Hotel Management
We appreciate the feedback. Thank you for choosing family garden inn and suites as your hostess. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from dallas

Unexpected overcharge at check inn

Posted Jan 16, 2017 on Orbitz
When arrive to check inn at the hotel I ask for the room I was booked online and the front desk lady told me if you wanna that rooms we going to charge more money and the others rooms it's ok but that's doesn't match with the rooms are advertised online is totally different if you like surprises this place it's right for that with extra 20 you can find better deal thanks
5 out of 5
by A verified traveler

Posted Jan 16, 2017 on Hotels
Staff was amazing, friendly and accommodating! Definitely will stay there again if I go to Laredo again.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you very much for your comments. We strive to keep every guest content. We look forward to being your host again. Have a wonderful day. Cynthia-AGM
5 out of 5
by Denese

What a nice little gem of a hotel.

Posted Jan 13, 2017 on Hotels
The staff was so very nice and welcoming. The evening cocktail hour was very well organized, with a nice selection of drinks and snacks. I loved the little patio areas...
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you very much for your comments Denese. We strive to satisfy every customers needs. We will be delighted to be your hostess once again. Cynthia-AGM
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to main hwy. Great staff.

Posted Jan 13, 2017
Got a good night sleep and shower after driving all day. Very friendly and helpful staff.
Comment from Hotel Management
Feb 23, 2017 by Cynthia-AGM, Hotel Management
We really appreciate your feedback. Family Garden Inn and Suites looks forward to being your hostess once again. Have a beautiful day.
5 out of 5
by Shirley

Great overnight or longer stay

Posted Dec 30, 2016 on Hotels
The staffer very helpful and always answered with a smile. All was as advertised plus a little more.
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Thank you Shirley for your excellent comments. Family Garden Inn and Suites looks forward to being your hostess once again. Cynthia-AGM
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 17, 2016 on Hotels