Ratings based on 779 Verified Reviews

4.1 out of 5
82% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Nov 26, 2016 on Hotels
Everything was good except for the bathroom walls, they were moldy where the wall meets the top.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Thank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. It appears you had some issues during your stay. I do apologize on behalf of the management team and do hope you come back so we can give you the service you deserve and leave here satisfied with your stay. If there is anything we can assist you with in your future stays or have any additional comments/concerns, please don't hesitate to ask
3 out of 5
by A verified traveler

Posted Nov 23, 2016 on Hotels
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Thank you for choosing us and taking the time to rate our hotel. We appreciate any feedback we get from our guests. We look forward to serving you in the future and Happy Holiday's from the Laredo crew.
4 out of 5
by A verified traveler from Harlingen

Clean

Posted Nov 21, 2016 on Hotels
It was great compared to the red roof Inn that I had checked out to in to this one.
Comment from Hotel Management
Nov 23, 2016 by General Manager, Hotel Management
Thank you for taking the time to rate our hotel and we thank you for choosing Hampton Inn Laredo. We look forward to serving you in the future.
5 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Comment from Hotel Management
Nov 16, 2016 by General Manager, Hotel Management
Thank you for taking the time to grade our hotel based on your experience with us. We look forward to having you back.
5 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Hampton Inn Laredo

Posted Nov 8, 2016
Pros: Comfortable and quiet room.
This was a very comfortable room. Staff was very nice. My flight was late getting in, but I had no problems once I got to the hotel. Fast check in and I was set. The room was clean, comfortable, and quiet. Very good breakfast. I would stay there again if in Laredo.
Comment from Hotel Management
Nov 16, 2016 by Tracy D. Waller, Hotel Management
We are always pleased to hear our guests’ comments and to hear that they left our hotel satisfied with their stay. It's the surveys and feedback from our guests that help us to ensure that the services and amenities we are providing are set to exceed our guests’ expectations. Hope to see you soon on your next trip to Laredo.
2 out of 5
by A verified traveler from US

Double bed room expected and I receive a different

Posted Nov 7, 2016
Pros: Quiet
Cons: Slipery bathroom, old furniture
We are 4 persons in my family then we always asked for a double bed room. Now, we received a room with a king size bed and a bed sofa, my daughters always hate this type of bed, it is not comfortable for them. I asked to be changed in the front desk but the person in charge told me that it was impossible because they were full.
Comment from Hotel Management
Dec 2, 2016 by Tracy Waller, Hotel Management
Thank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. It appears you had some issues during your stay. I do apologize on behalf of the management team and do hope you come back so we can give you the service you deserve and leave here satisfied with your stay. If there is anything we can assist you with in your future stays or have any additional comments/concerns, please don't hesitate to ask
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 7, 2016 on Hotels
3 out of 5
by A verified traveler from Ithaca, United States of America

Not up to par with most Hampton Inn.

Posted Oct 31, 2016
This is the 1st Hampton Inn that has ever dissapointed me. Beds are very cheap and uncomfortable, breakfast area is dirty, room looks very "used" and outdated. It was a total dissapointment. Do not mis understand me place is clean and safe however not what you would expect from a Hampton Inn, and having stayed in cheaper hotels in the area which are normally considered not as good as a Hampton Inn makes matter even worse since feels like a waste of money and would have preffered staying on those other hotels we have used rather than having tried a "better" hotel just to end up feeling like we feel now. Hope they try to bring it up to Hampton's standards at some point.
Comment from Hotel Management
Nov 3, 2016 by Tracy D. Waller, Hotel Management
Thank you for taking the time out to write the review and I apologize that we were not up to your standards. Every review is taken seriously and I promise you we are addressing these issues. Again thank you for making us aware and we will build upon it to make us better in the future.
5 out of 5
by A verified traveler

Posted Oct 30, 2016 on Hotels
Comment from Hotel Management
Oct 31, 2016 by General Manager, Hotel Management
Thank you for taking the time to review our hotel. We are glad you enjoyed it and hope to see you again in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Hotel

Posted Oct 20, 2016
great service, clean rooms, great people at the front desk
Comment from Hotel Management
Oct 31, 2016 by Tracy D. Waller, Hotel Management
Thank you for taking the time to review our hotel. We are glad you enjoyed it and will be glad to spread the kind words to our amazing team. We look forward to seeing you again.