Ratings based on 931 Verified Reviews

4.0 out of 5
70% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Nice hotel next to shopping plaza

Posted Apr 23, 2018
Nice hotel nexrt to shopping plaza*******************,**,**
Comment from Hotel Management
Apr 24, 2018 by Marti Cardenas, Hotel Management
Thank you so much for taking the time in submitting a review. We here at Hampton Inn Laredo value our guest opinions. We hope to have you back soon,
4 out of 5
Recommended
for Everyone
by A verified traveler from Laredo TX

Nice clean hotel well located in town

Posted Apr 12, 2018
Room clean and up to date. Staff very friendly and helpful. Manager personally addressed minor problem quickly and effectively
Comment from Hotel Management
Apr 12, 2018 by Marti Cardenas , Hotel Management
Thank you for taking the time and reviewing our property. I'm so glad that your problem/issue you had was handled and that the general manager was able to address this issue herself. On behalf of Hampton Inn Laredo we would like to thank you for staying with us and that you enjoyed your stay. We looking forward to serving you soon
5 out of 5
Recommended
for Everyone
by A verified traveler from México

Nivel hotel

Posted Apr 3, 2018
Everything was Ok, the staff, the room, breakfast.
Comment from Hotel Management
Apr 3, 2018 by Marti Cardenas , Hotel Management
We are always pleased to hear our guests comments and to hear that they left our hotel satisfied with their stay. Its surveys and feedbacks from our guests that helps us to ensure that the services and amenities we are providing are set to exceed our guest expectations. Hope to see you soon on your next trip to Laredo.
5 out of 5
Recommended
for Everyone
by A verified traveler from Laredo, Texas

Great stay

Posted Mar 16, 2018
Very comfortable and clean and great location and freash breakast set up with lots of options.
Comment from Hotel Management
Mar 28, 2018 by Marti Cardenas, Hotel Management
We are always pleased to hear our guests’ comments and to hear that they left our hotel satisfied with their stay. It's the surveys and feedback from our guests that help us to ensure that the services and amenities we are providing are set to exceed our guests’ expectations. Hope to see you soon on your next trip to Laredo.
2 out of 5
by A verified traveler

Hotel on rebuilding mode

Posted Feb 19, 2018
They wanted to give us a smoking room And we didn’t pay for that. We got a room didn’t accommodate the number of guests we asked for. The shower was leaking pretty bad
Comment from Hotel Management
Feb 27, 2018 by Marti Cardenas , Hotel Management
Thank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. It appears you had an issue during your stay. As far as the issue you had during your stay, I do apologize for the oversight and have passed on to the rest of the team here at Hampton Inn Laredo to make them aware so this mishap doesn't happen again. I do apologize on behalf of the management team and do hope you come back so we can give you the service you deserve and leave here satisfied with your stay. If there is anything we can assist you with in your future stays or have any additional comments/concerns, please don't hesitate to ask.
2 out of 5
by A verified traveler from Austin, TX

Just enough

Posted Feb 16, 2018
Pros: The bed and shower were very decent.
Cons: This hotel needs to be remodeled, the rooms need to have another look. The staff needs to be more professional. Staff should in counter always.
The hotel has just enough to survive. The hotel premises are cover with lots of yellow ribbons with do not enter signs. The breakfast was terrible, the juice had so much water that it did not have any flavor of orange. The TV's in the room are very small and with very low resolution. The hotel desk was ok, but behind the counter, I could see like all kinds of cables and torn walls. It just not professional at all. It just doesn't reflect a business like a hotel. The hotel feels like a $30/night hotel, not like a $110 a night. I don't this hotel can justify this price.
Comment from Hotel Management
Feb 27, 2018 by Marti Cardenas , Hotel Management
hank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. It appears you had some issues during your stay. I do apologize for the construction. Once again, I do apologize on behalf of the management team and do hope you come back so we can give you the service you deserve and leave here satisfied with your stay. If there is anything we can assist you with in your future stays or have any additional comments/concerns, please don't hesitate to ask
4 out of 5
by A verified traveler

Posted Jan 15, 2018 on Hotels
Comment from Hotel Management
Jan 25, 2018 by Marti Cardenas, Hotel Management
Thank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. I'm glad you had a wonderful stay with us and if there is anything we can assist you with in your future stays, please don't hesitate to ask. Hope to see you soon on your next trip to Laredo.
4 out of 5
Recommended
for Everyone
by A verified traveler from Laredo, Texas

Convenient and affordable for quick trip

Posted Jan 15, 2018
Easy access to meetings and lots of restaurants nearby. Friendly staff and comfortable rooms make for an easy, relaxing stay
Comment from Hotel Management
Jan 27, 2018 by Marti Cardenas, Hotel Management
Thank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. I'm glad you had a wonderful stay with us and if there is anything we can assist you with in your future stays, please don't hesitate to ask. Hope to see you soon on your next trip to Laredo.
2 out of 5
by A verified traveler

Brand of preference

Posted Jan 9, 2018
I was dissapointed with the condition of this hotel. It really needs a change for improvement.
Comment from Hotel Management
Jan 25, 2018 by Marti Cardenas, Hotel Management
Thank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. It appears you had some issues during your stay. As far as the issues you had , I do apologize for the oversight and have passed on to correct department to make them aware so this mishap doesn't happen again. I do apologize on behalf of the management team and do hope you come back so we can give you the service you deserve and leave here satisfied with your stay. If there is anything we can assist you with in your future stays or have any additional comments/concerns, please don't hesitate to ask.
4 out of 5
by A verified traveler

Posted Jan 9, 2018 on Hotels
The hotel is a little old but it's in good conditions
Comment from Hotel Management
Jan 27, 2018 by Marti Cardenas, Hotel Management
Thank you for taking time to give us your feedback. We at Hampton Inn value your opinion and take every critique/comments seriously and with the up most respect. I'm glad you had a wonderful stay with us and if there is anything we can assist you with in your future stays, please don't hesitate to ask. Hope to see you soon on your next trip to Laredo.