Ratings based on 293 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient and accommodating

Posted Apr 5, 2017
Luggage trolleys are a big convenience when there are no bell people - the room suite was complete in amenities but small. The decor is unremarkable if not a shade somber. The beds are comfortable, the air conditioner noisy.
Comment from Hotel Management
May 1, 2017 by GIno Perez, Hotel Management
Dear Guest, Thanks for taking the time to post a review about our hotel. I am so sorry you had an A/C unit that was noisy during your stay. I want to assure you that all of your comments, has been shared with our Chief Engineer and corrective steps have already been taken to ensure no further recurrence.
4 out of 5
by Ernestina

ok Hotel

Posted Jan 6, 2017 on Hotels
we were passing by Lardo, through our final destination.
4 out of 5
by A verified traveler

Comfy

Posted Jan 5, 2017 on Hotels
Comfy
5 out of 5
by A verified traveler

Relaxation spot

Posted Dec 18, 2016 on Hotels
Great place to stay to shop and then relax
3 out of 5
by A verified traveler

Posted Sep 6, 2016 on Hotels
Comment from Hotel Management
Sep 13, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for your comments. I would like to express my appreciation for the feedback such as you have provided is of great value to us. An opportunity for us to ensure and improve the quality of service we offer our guests.
3 out of 5
by James from Wichita Falls, TX

Adequate Lodging

Posted Aug 15, 2016 on Hotels
The room was adequate for the purpose of my trip. The walls of the living room were very dirty, the toilet was leaking and the bathroom was quite small. I've stayed at this chain in other cities and this one did not compare, especially the breakfast.
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Dear James, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had during your stay. The quality and service we provide our guests is of the utmost importance and it is always a focal point of our operations, in order to continue providing our guests with a great experience. We have reviewed your comments with our staff and promise the situation has been addressed. Sincerely Gino Perez
4 out of 5
Recommended
for Families
by A verified traveler from monterrey

Walk distance to mall del norte

Posted Aug 1, 2016
Pros: Clean. Easy access. Fast check in. Breakfast included (not yummy, but fine). Large room.
Cons: Shower area has no the best layout.
Location: In Laredo everything is pretty close by car. You may walk to the mall del norte
Nice room, no complains. The serve hot breakfast, which is not really good, but enough to be included. The pool does not look inviting, and there is not hot tub. No much else to say. Good hotel for the price and city.
Comment from Hotel Management
Aug 10, 2016 by Gino , Hotel Management
Dear Carlos, Thank you for your comments with regard to your recent stay. We too agree that our hotel has one of the best locations in Laredo right behind the Mall De Norte. I have shared your recommendations with our staff and we really appreciate your feedback, it helps us to know what we need to improve on. Thanks Again.
5 out of 5
by JIM from San Miguel

Great Laredo Hotel.

Posted Jul 27, 2016 on Hotels
Nice Hotel. The best we have stayed in in Laredo for convenience.
Comment from Hotel Management
Jul 28, 2016 by Gino, Hotel Management
Dear Jim, Thank you for taking the time to submit a review. We sincerely appreciate the feedback you have provided about your experience with us. Thanks again for your kind words and we look forward to welcoming you back.
5 out of 5
by Lorenzo from San Antonio

Larefo

Posted Jul 17, 2016 on Hotels
Great room
Comment from Hotel Management
Jul 28, 2016 by Gino, Hotel Management
Dear Lorenzo, We appreciate your feedback on your recent stay with us.
5 out of 5
by Pedro

Overall Awesome

Posted Jul 5, 2016 on Hotels
Very nice hotel with free happy hour and awesome breakfast!