Blackout drapes, soundproofing, free WiFi, bed sheets
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Reviews of Econo Lodge Inn & Suites

2 out of 5
Econo Lodge Inn & Suites
2620 Santa Ursula Avenue, Laredo, TX

Reviews

6.0
Rating 10 - Excellent. 138 out of 754 reviews" "
Rating 8 - Good. 167 out of 754 reviews" "
Rating 6 - Okay. 153 out of 754 reviews" "
Rating 4 - Poor. 116 out of 754 reviews" "
Rating 2 - Terrible. 180 out of 754 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Wilfred

Disliked: Property conditions & facilities
Hot water worked when it wanted too.
Stayed 3 nights in Mar 2024

6/10 Okay

Francisco, Pasadena

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was decent for the price, parking is an issue, water comes out yellowish when first turn on faucet other than that okay for the price, quiet and good location. Breakfast consisted of a muffin and coffee. Property was okay since I was by myself but don’t think I would stay with family.
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

10/10 Excellent

Agustín

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service!!!!
Stayed 1 night in Jan 2024

8/10 Good

David

Liked: Cleanliness, property conditions & facilities
No hot water for showering a couple of nights during my stay unable to get in my room during last day of stay
Stayed 4 nights in Jan 2024

10/10 Excellent

Maisa

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023

6/10 Okay

Ricardo

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is ok. It seems like our room (104) was recently remodeled. Toilet paper holder was loose, exhaust fan cover in the bathroom was loose. Floor tile needed more grout in a couple of areas.
Stayed 1 night in Nov 2023

4/10 Poor

Enedelia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Kandice

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Monica J, Hockley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like they are putting a lot of effort into updating the property, it looks very updated and was very clean, the only problem office personal I guess they work late, I checked out at 8am and office was closed
Stayed 1 night in Apr 2023

8/10 Good

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was canceled they are not in business anymore I had to book a different hotel room
Stayed 1 night in Feb 2023

4/10 Poor

Paola

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
I like that they lobby is open 24 hrs and there is always someone to talk to. I like communication in between them from one schedule to another. Place was on remodeling and it is not inform prior to reserve. They offer free continental breakfast and due to remodulation and new management they were not offering the breakfast.
Stayed 1 night in Jan 2023
Response from Lia on Jan 29, 2023
Dear Guest,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

2/10 Terrible

Josie

Stayed 1 night in Dec 2022
Response from Lia on Jan 5, 2023
Dear GuestThank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

6/10 Okay

Ray

Traveled with family
Disliked: Amenities
Did not offer continental breakfast like website indicated but at least there's nearby places to eat breakfast
Stayed 1 night in Dec 2022
Response from Lia on Dec 30, 2022
Dear Guest,Thank you for taking the time to share your recent experience. We apologize for inconvenience. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

8/10 Good

Tristan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a great experience. The staff was incredibly helpful. The room was clean and perfect to celebrate a birthday weekend.
Response from Lia on Dec 26, 2022
Dear Guest,Thank you for your review. We are happy to hear that you enjoyed the hotel . Thank you for staying with us!

6/10 Okay

Luis

Stayed 1 night in Dec 2022
Response from Lia on Dec 22, 2022
Dear Guest,Thank you for your feedback on your recent stay at the hotel.

8/10 Good

Iris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this hotel...amazing staff that is friendly and makes customers feel welcome..
Response from Lia on Dec 10, 2022
Dear Guest,Thank you for your review. We are happy to hear that you enjoyed the hotel. Thank you for staying with us!

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff.
Response from Lia on Dec 10, 2022
Dear Guest,Thank you for staying with us and kind words, We look forward to welcoming you back the next time you are in the area.

2/10 Terrible

Angel

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
had trouble checking in with the room already paid
Response from Lia on Dec 8, 2022
Dear Guest,This has personally addressed to the respective team to ensure it won't happen again. Looking forward to welcome you back here.

6/10 Okay

Maycon Ricardo

Business traveler
Liked: Cleanliness, staff & service, amenities
No refrigerator in the room , ando stayed2 nights , buying drinks and food from the gas station
Stayed 2 nights in Nov 2022
Response from Lia on Nov 25, 2022
Dear Guest,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

8/10 Good

David

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I did not like the recepcionist service because I told them I was going to pay at the hotel I gave her my credit card and she did not do what I told her to do, she charged on my debit card, the one I used to make the reservation, not the one that I was going to use to make the payment.
Stayed 2 nights in Nov 2022
Response from Lia on Nov 15, 2022
Dear Guest,Thank you for taking the time to share your recent experience. We apologize for inconvenience. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

10/10 Excellent

Makayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room choices were good, we had a great preparation of some sort of work environment. Overall a solid hotel.
Response from Lia on Nov 12, 2022
Dear Guest,We are so grateful for your feedback on your stay with us! It would be our pleasure to welcome you back again soon.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, amenities
It's a great place to stay .
Response from Lia on Nov 12, 2022
Dear Guest,Thank you for your review. We are happy to hear that you enjoyed the hotel.Thank you for staying with us!

4/10 Poor

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not so bad for the money
Pretty ghetto that you can only check in at a window. Parking lot is not that great at all, not much room to manuver. Room was ok, frige worked.
Stayed 1 night in Oct 2022
Response from lia on Oct 31, 2022
Dear Guest,We apologize for not meeting up your expectations with your recent stay at the hotel.

2/10 Terrible

Ronda

Stayed 3 nights in Oct 2022

4/10 Poor

Jaime

Traveled with family
Liked: Cleanliness
Disliked: Amenities
I did not like that they did not have breakfast
Stayed 1 night in Oct 2022
Response from Lia on Oct 18, 2022
Dear Guest,We apologize for inconvenience.

4/10 Poor

Xavier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

8/10 Good

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For its price, you got everything you needed in a hotel. Though for the showers, the way to turn in the actual shower is a bit different, so read the instructions once you arrive.
Stayed 2 nights in Sep 2022
Response from Lia on Oct 8, 2022
Dear Guest,Thank you for review.

4/10 Poor

Erika

Traveled with family and small children
Disliked: Cleanliness, amenities
Shower and toilet clearly were not cleaned
Stayed 2 nights in Sep 2022
Response from Jessi on Oct 4, 2022
Dear Guest,It's unfortunate that we were not able to meet up your expectations.

8/10 Good

David

Business traveler
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The shower and bathroom really needs an upgrade, everything is old and dirty
Stayed 1 night in Sep 2022
Response from Lia on Sep 16, 2022
Dear Guest,We apologize for inconvenience. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management.

2/10 Terrible

Jesus

Business traveler
Area was ok few restaurants near by motel was clean on outside and inside , a bit musty when walked in room bed was comfy. This works if your just passing through not for a vacation or long stay and affordable for a nights stay. What I didn’t like and was very upsetting is that I was able to book and pay for room on Expedia site but upon check in at motel had to pay a 200 dollar cash deposit on the spot before they give u the room , didn’t except credit card or debit. They should have made it know to the sites that was needed. Had they did I would have found somewhere else to stay for sure. I was tired and had been a long to and had to find a atm and wait for other check ins never had to deal with this type of deal.
Stayed 1 night in Sep 2022
Response from Lia on Sep 11, 2022
Dear Guest,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
100.00 deposit they required upon check in.
Stayed 3 nights in Sep 2022
Response from Lia on Sep 8, 2022
Dear Guest,Please call the property for this Special request. Special request are subjected to availability. Have a great day!

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jessi on Sep 5, 2022
"Dear Guest,I would like to thank you for your time to let us know what you think about your recent stay with us."

8/10 Good

Makayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Jessi on Sep 5, 2022
"Dear Guest,Thank you for your detailed review."

8/10 Good

Gannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Planned a trip with my wife, she loves the room, it was so clean with So many places near the hotel to visit, Made a memorable stay and trip.
Stayed 1 night in Aug 2022
Response from Jessi on Sep 5, 2022
"Dear Guest, We appreciate your feedback and take your comments seriously."

8/10 Good

Cesar

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is a bit iffy but it's okay
Stayed 6 nights in Aug 2022
Response from Jessi on Aug 29, 2022
"Dear Guest,Thanks for taking the time to give your feedback."

8/10 Good

Ma Alejandra

Stayed 1 night in Aug 2022
Response from Lia on Aug 24, 2022
Dear Guest , Thank you for taking the time to share your feedback with us regarding your most recent stay

6/10 Okay

Jose

Stayed 2 nights in Jul 2022
Response from Lia on Aug 2, 2022
Dear Guest, Thank you for the rating! We sincerely apologize that we did not accomplish this during your stay with us. Thank you.

2/10 Terrible

Abadir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Supposed to be shut down because everything is broken nothing is work properly shower is broken you can’t get a water from the shower the heat is not working it’s over 100° this is not where yousupposed to spend your money
Stayed 1 night in Jul 2022
Response from Lia on Jul 29, 2022
Dear Guest, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

4/10 Poor

Fernando

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room curtains were very deteriorated. One lamp did not even have a screen on. Stay somewhere else if you can.
Stayed 1 night in Jul 2022
Response from Mia on Jul 20, 2022
Dear Fernando, Thank you for your time to share your feedback. Your feedback have been reported immediately to our team and solved internally. We are looking forward to serve you better on your next stay.

2/10 Terrible

Rachel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Mia on Jul 20, 2022
Dear Rachel! Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Anita

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad. Pay fee extra dollar and go different hotel.
Stayed 1 night in Jul 2022
Response from Mia on Jul 18, 2022
Dear Anita, Thank you for your time to share your feedback. We understand that you were highly disappointed with your recent hotel stay. This has personally addressed to the respective team to ensure it won't happen again. Looking forward to welcome you back here.

4/10 Poor

Joseph, Conroe

Business traveler
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room had new AC cold. New faux hardwood floor. No carpeting. Was ok. Bed was clean & comfortable. Only complaint was the bathroom. Hairs all over. Toilet could use some bleach to get the dark ring out of it. Drain in tub was damaged and entire tub was nasty. Front door didn't lock automatically when shut. It was an electronic card type, should have locked. I had to fix the window lock myself to get it to lock. Top lock for fold down type cleaning. Not safe.
Stayed 1 night in Jul 2022
Response from Mia on Jul 18, 2022
Dear Joseph, Thank you for your open review of your recent stay at the hotel. We are sorry that you got a bad experience during your stay at our hotel. This has personally addressed to the respective team to ensure it won't happen again. Looking forward to welcome you back here.

4/10 Poor

Jose, Houston

Disliked: Property conditions & facilities
The room rhat I got was damage and I had to ask for the towels
Stayed 1 night in Jul 2022
Response from Mia on Jul 18, 2022
Dear Jose, Thank you for your open review of your recent stay at the hotel. We are sorry that you got a bad experience during your stay at our hotel.Your feedback have been reported immediately to our team and solved internally. We are looking forward to serve you better on your next stay.

2/10 Terrible

Nancy

Stayed 1 night in Jul 2022
Response from Mia on Jul 16, 2022
Dear Nancy! Thanks for sharing your rating here. We are glad to serve you better in the future!

8/10 Good

Rafael

Stayed 1 night in Jul 2022

2/10 Terrible

Azeneth

Disliked: Cleanliness, amenities, property conditions & facilities
There was bed bugs crawling all over the bed and walls
Stayed 1 night in Jun 2022
Response from Mia on Jun 13, 2022
Dear Guest, Thank you for taking the time to share your recent experience. We apologize for any inconvenience. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.

2/10 Terrible

Andres

Disliked: Cleanliness, staff & service, property conditions & facilities
Super mala la atención no me dejaron entrar pido devolución del dinero los que me atendieron super groseros
Stayed 1 night in Jun 2022
Response from Mia on Jun 10, 2022
Dear Andres! We appreciate you taking the time to provide us a feedback about your stay and I am very sorry to hear that your recent stay with us failed to meet your expectations. Please note that all of your concerns have been passed on to our Management team and internal investigations will be carried in order to improve guest satisfaction. This feedback is really important for us and we will definitely improve our services.