Ratings based on 218 Verified Reviews

2.4 out of 5
66% of guests recommend
2.3 Room cleanliness
2.9 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

This traveler left a rating score only Posted May 14, 2019
1 out of 5
by A verified traveler

Posted May 3, 2019
Unfortunately, it was not disclosed that the property had roaches. The bathroom had
Comment from Hotel Management
May 4, 2019 by Hotel Management, Hotel Management
We apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We are working with our housekeeping and pest control teams to reiterate the importance of our daily cleaning to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Apr 20, 2019
Check in was easy and the room was better than expected for the price
Comment from Hotel Management
Apr 21, 2019 by Hotel Management, Hotel Management
Thank you for taking the time to review your stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates and that you found us to be at a fair price. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Apr 19, 2019
In a bad neighborhood. No dishes or flatware or even a paper cup to make coffee. No soap in the bathroom. Someone was smoking so much ganja that we could smell it down the entire hall corridor after getting off the elevator. Not a place I’ll ever stay again.
Comment from Hotel Management
May 11, 2019 by Hotel Management, Hotel Management
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guest don’t experience the same. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Mar 18, 2019
Although there was s strict no smoking policy that I signed upon check in.. the entire 2 day stay the hallways reeked of smoking.... economical doesn’t have to be rendered as low budget. Next time will consider paying more fir a more pleasant stay
Comment from Hotel Management
Mar 18, 2019 by Hotel Management , Hotel Management
Thank you for reviewing your stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. We hope this unfortunate situation will not prevent you from staying with us in the future, and that you will give us another opportunity to provide the hospitality for which we are known. Sincerely, Hotel Management
4 out of 5
by A verified traveler

Posted Mar 16, 2019
It wasn't what I expected, the hotel need a lot of work,I wl not stay there again.some time's cheap isn't the best.
Comment from Hotel Management
Mar 17, 2019 by Hotel Management  , Hotel Management
Thank you for being our guest. We're sorry for not meeting all your expectations. Please be assured that we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
1 out of 5
by A verified traveler from charlotte, usRaleigh, NC

Posted Mar 15, 2019
Fisrt I drove 4.5 hrs to location only to find out my reserved room was sold. Staff was not help helpful
Comment from Hotel Management
Mar 17, 2019 by Hotel Management  , Hotel Management
Thank you for reviewing our hotel. We apologize for not being able to accommodate you and for poor service you received from our associates. Your feedback has been discussed with our team, and we’re reviewing our procedures, so this does not happen again. We’re personally following up on your concerns, so we are more consistent in our service delivery. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Mar 15, 2019
Comment from Hotel Management
May 1, 2019 by Hotel Management, Hotel Management
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
1 out of 5
by A verified traveler from Toledo OH

Posted Mar 15, 2019
By far the worst hotel I have stayed in. It was very dirty, outdated, and smelled bad. The staff didn’t clean the rooms and they have mice and roaches. We switched rooms 3 times and one room they gave us was completely trashed, we checked out the nex morning after finding roaches in the room! That was the last straw, we would have checked out as soon as we checked in but I had small children with me and it was after midnight. This hotel needs to be torn down.
Comment from Hotel Management
Mar 18, 2019 by GM, Hotel Management
Dear Valued Guest, Thank you for sharing feedback about your recent stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and I am concerned that this did not occur. I hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Mar 13, 2019
Comment from Hotel Management
Apr 17, 2019 by Hotel Management, Hotel Management
Thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management