Ratings based on 140 Verified Reviews

2.5 out of 5
38% of guests recommend
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Posted Feb 17, 2018
This WS My First Time Here And To Me Personally, Its Not A Very Welcoming Feeling Past The Lobby. C!early Needs A Few Renovations And Minor Clean Ups Inside Rooms. I Wouldn't Recommend This To Anyone I Know.
Comment from Hotel Management
Feb 19, 2018 by Hotel Management, Hotel Management
We are sorry our facilities did not live up to your expectations and regret any inconvenience caused while here. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
1 out of 5
by A verified traveler from largo, md

Hotel condition was filthy!

Posted Jan 2, 2018
Filed a complaint through the website and I’m doing it again here! The hotel was so filthy after being offered a second room and that being filthy too ii was forced to leave. Wouldn’t recommend to anyone!
Comment from Hotel Management
Jan 5, 2018 by Management, Hotel Management
Thank you for letting us know about your recent experience. We apologize for the housekeeping issues in your room. Your concerns have been shared with our management team, and we will certainly be addressing this with our housekeeping supervisor as well as our entire cleaning staff. This is not the type of impression we like to leave on our guests, and we hope you will give us another chance to serve you again in the future. Hotel Management
1 out of 5
by A verified traveler from Washington, DC

Terrible stat

Posted Jan 2, 2018
The hotel had roaches, the bed sheets was old and had stains that couldn’t come out. They didn’t have any wash rugs inside my hotel room. The heat didn’t work. The shower head mad noises when it comes on. The towels where old, and had stains on them. The bathroom toilet seat wasn’t cleaned at all. The seat to the table had stains on from many of people having sex on it. I never experienced nothing like that. I wasted my 106.00 dollars cause I didn’t feel comfortable staying there. Overall it was an bad experience
Comment from Hotel Management
Jan 5, 2018 by Hotel Management, Hotel Management
Marquita, thanks for taking the time to evaluate your experience at our hotel. We apologize and sincerely regret the inconvenience you encountered in your room while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments in an effort to improve our service and facilities moving forward. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
3 out of 5
by Jeniffer

Posted Nov 24, 2017 on Hotels
It was ok. Bed was hard to lay in, staff was ok but won’t be back
Comment from Hotel Management
Nov 26, 2017 by Manager, Hotel Management
Jeniffer, thank you for choosing our hotel and for providing feedback. We strive to offer a relaxing and peaceful environment, so we are sorry this was not your experience. Corrective actions have been taken by our Maintenance team to make sure all the equipments in our guest room are well-maintained. On a positive note, we are happy to know you had an overall pleasant stay. We hope you will visit us again so we can provide you with a much more satisfying trip. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted Nov 13, 2017 on Hotels
The hotel was old and in need of many repairs if not a complete remodel. It smelled like stale cigarette smoke and marijuana. It was loud. The walls were paper thin. I would never stay here again.
Comment from Hotel Management
Nov 16, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
1 out of 5
by Calandra

Posted Nov 6, 2017 on Hotels
I️ guess you can’t always go where the price looks good
Comment from Hotel Management
Nov 8, 2017 by Manager, Hotel Management
Calandra, we apologize for the disappointing stay you had with us and that you were not happy with our service and facility we offer. Although your experience is not typical, we obviously have room to improve. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management
2 out of 5
by Charles

Person working at counter was Excellent

Posted Oct 29, 2017 on Hotels
Person working at counter CHRIS was very helpful on so many levels at check in anf check out. If Not for him i wouldn't have stayed there at all.
Comment from Hotel Management
Oct 31, 2017 by Manager, Hotel Management
Charles, thanks for being our guest. We are pleased you liked the service provided by Chris but we’re sorry for the issues you experienced during your stay. Please consider giving us another chance to showcase our improved side to you on a future date. Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
4 out of 5
by Thelma

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Oct 25, 2017 by Manager, Hotel Management
Thelma, thank you for taking the time out of your busy schedule to post your complimentary rating regarding your experience at Extended Stay America. We appreciated having you as our guest and look forward to welcoming you back on your next trip to the city. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Posted Sep 29, 2017
Dirty room stained dirty towels, leaky fridge, broken tv remote, empty Coffee pot etc etc etc.
Comment from Hotel Management
Oct 1, 2017 by Hotel Management, Hotel Management
Please accept my sincerest apologies for your experience at our hotel. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are making adjustments and working with our respective departments to deliver better hospitality going forward. Please consider giving us another chance to provide the experience you deserve. Sincerely, Hotel Management