Booked room suspiciously unavailable
Posted Oct 28, 2015
Stayed at this hotel in late Sept. 2015 after booking on Expedia. We had booked a sea/beach view room in the new adults-only wing. Upon arrival I was told the hotel was "upgrading" us to a suite. They did give us a suite, but it was on the 2nd floor ion the inside corner of of a U-shaped building so no view of anything except the roof of breakfast area (with attendant smells of food cooking all day). It was also in the main hotel building, not the much newer adult building. Room was hot, smelled funny and carpet was badly in need of replacing. I called down to the front desk to ask to be "downgraded" back to the room I booked, but of course, that room was not available. Not sure why, since I checked on Expedia DURING this conversation and there were at least two of the type I had booked that were listed as available for the same day. After repeatedly asking, did not get any answer as to what happened to the room I had booked except that the hotel was full. After attempting to entice me to keep the "upgraded" room by claiming it was more expensive than the one I actually booked, they finally agreed to move us, but couldn't do so until the following day. So, we stayed in the gross room for one night. To be fair, the second upgrade was to the King Suite and it really was nice. Public beach right next door, but also private beach at hotel (it was nice, except for all the smokers that made you feel like you were laying in an ashtray).