Posted Oct 9, 2011
I stayed at the Henipa hotel on my own for 4 days. The experience can be marked down as the worst hotel i have ever stayed in.
I arrived at 10am following an operation the pervious day covered in bandages, to be told to wait until 2pm for check in, which was fine,as I was 4 hours early, but I was in incredible amounts of pain so I just made myself as comfy as I could on a bar sofa in front of the reception desk.
As people arrived around 1pm to check in, they were allocated rooms- all fine. except I couldnt believe I was in plain view of the staff and they had not come up to me and mention that i could start checking in- I was right in front of them! so after getting myself up, i checked in, and i asked if someone could help me with my bag.. I was told 'wait minute please' , I continued to wait what was 25 minutes until someone could help me- or what seemed like when they remembered.
I got to my room and the bathroom was not cleaned properly, bin was not emptied- what else had they not cleaned or changed?
The bed lamps were both broken, and the telephone didnt work.
Wifi was only available down in the reception. so after hobbling down there with my phone and laptop, not being able to log on and informing 2 different receptionists that i couldn't connect, they said, 'ok i check'.. and never came back to me- so after an hour of trying i went back up to my room.
The attitude of the staff was generally appalling, rude and abrupt.
I highly do not recommend this hotel.