Napa Mermaid Hotel & Suites

Photo gallery for Napa Mermaid Hotel & Suites

Featured Image
Beach nearby, beach towels
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Overview of Napa Mermaid Hotel & Suites

VIP Access

Napa Mermaid Hotel & Suites

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
45 Kryou Nerou, Ayia Napa, 05344

Explore the area

  • Popular LocationGrecian Bay Beach15 min walk
  • Popular LocationAyia Napa Monastery16 min walk
  • Popular LocationAmmos Kambouri Beach17 min walk
  • AirportLarnaca (LCA-Larnaca Intl.)43 min drive

Choose dates to view prices

About this area

Ayia Napa

Located in Ayia Napa, Napa Mermaid Hotel & Suites is in the entertainment district and near the beach. Ayia Napa Sculpture Park and Love Bridge are notable landmarks, and the area's natural beauty can be seen at Glyki Nero Beach and Cape Greco National Forest Park. THALASSA Municipal Museum and Parko Paliatso Luna Park are also worth visiting. Kayaking and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and mountain biking nearby.

What's nearby

  • Glyki Nero Beach - 3 min walk
  • Ayia Napa Sculpture Park - 6 min walk
  • Grecian Bay Beach - 15 min walk
  • Ayia Napa Monastery - 16 min walk
  • Ammos Kambouri Beach - 17 min walk

Getting around

  • Larnaca Intl. Airport (LCA) - 43 min drive

Restaurants

  • Flavors Restaurant — 1 min walk
  • Pisanello Italian Restaurant — 3 min walk
  • Teremok — 9 min walk
  • Al Ritrovo — 9 min walk
  • Abacus — 10 min walk

About this property

Napa Mermaid Hotel & Suites

4-star spa hotel near Glyki Nero Beach
A full-service spa, a restaurant, and an indoor pool are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club, and a poolside bar. All 150 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find furnished balconies, minibars, and room service.
Napa Mermaid Hotel & Suites offers 150 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Ayia Napa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool, a seasonal outdoor pool, and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club, and a sauna.

Guests under 13 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Napa Mermaid Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Precautionary measures against COVID-19 (Cyprus)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 2 bars/lounges and 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Bike parking
  • Billiards/pool table
  • Evening entertainment
  • Full-service spa
  • Health club
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Seasonal outdoor pool
  • Spa tub
  • Steam room
  • Tennis

Family friendly

  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • Elevator
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Greek
  • Italian
  • Russian

Business services

  • Computer station
  • Conference space (1076 square feet)
  • Meeting room

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Couples dining
  • Designated smoking areas
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished balcony

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 45.00

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 55.00 per vehicle (one-way)
  • Late check-out fee: EUR 45.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property will place an authorization for the 30% of the total amount at the time of the booking for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 9:30 AM to 6:30 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
Children under 12 years old are not allowed in the spa without adult supervision

Property is also known as

Hotel Mermaid Napa
Hotel Napa Mermaid
Mermaid Napa
Mermaid Napa Hotel
Napa Mermaid
Napa Mermaid Hotel
Napa Mermaid Hotel Ayia Napa
Napa Mermaid Ayia Napa
Napa Mermaid Hotel Suites
Napa Mermaid & Suites
Napa Mermaid Hotel & Suites Hotel
Napa Mermaid Hotel & Suites Ayia Napa
Napa Mermaid Hotel & Suites Hotel Ayia Napa

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 277 out of 426 reviews
5 - Excellent 65%
Rating 4 - Good. 119 out of 426 reviews
4 - Good 28%
Rating 3 - Okay. 22 out of 426 reviews
3 - Okay 5%
Rating 2 - Poor. 7 out of 426 reviews
2 - Poor 2%
Rating 1 - Terrible. 1 out of 426 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.7/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a good pick if you don't want to stay in the heart of Ayia Napa. However, from the hotel to the city centre is just about 15 minutes of walk. The hotel is nice and it has a big pool, nice bars and restaurants. The room itself is not so spacious, but works for a holiday. The hotel looks like an old one, but it is well maintained and it is closed to the beach, the Love Bridge or the Sculpture Park. The views you have from the rooms with a sea view are really nice, so we were happy to have booked this type of room. Their breakfast is wonderful so we'd definitely recommend it. On the other hand along with the hotel looking a bit old, the air conditioning in the room is not so efficient and it's quite noisy, so for us it was impossible to use it during the night. So it might not be perfect, but it's definitely a good place to stay in Ayia Napa and gives you good value for the money.
Stayed 3 nights in Jul 2021

3/5 Okay

Liked: Cleanliness, staff & service, room comfort
our disappointment of our stay at this hotel
the hotel was great the service at the reception was good but the big problem the information that I seen on the website was inaccurate : when the hotel was full the meal was much better than when there was less people and the dinner was buffet and it was excellent only when the hotel was full when there was less people the dinner was just a menu with no much to choose from and when the hotel was empty the service was very bad : we wait for food 45 min and we couldn't wait anymore for it so we good to eat outside at a restaurant In conclusion we are very disappointed from our stay at this hotel they shouldn't treat guests like that only because hotel almost empty and treat well only when its full
Stayed 6 nights in Jun 2021

2/5 Poor

Traveled with group
Liked: Cleanliness
Needs different management
having stayed in the hotel few times, it is bad to see same problems still exist: no wifi - 20 years old technology used and cannot even browse - external restaurant just using the pool tables. no other choice. - no in-room information for the room service nor the hotel facilities.
Stayed 2 nights in Jun 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall a great place close to good beaches, modern and and nice, see view bar as well. will be back
Stayed 3 nights in Jun 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020