Ratings based on 129 Verified Reviews

3.8 out of 5
71% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel good location

Posted Jun 23, 2017
Booked last minute was very pleased for my short stay
Comment from Hotel Management
Jun 28, 2017 by Gustavo Aizen General Manager, Hotel Management
Dear Guest, Thank you for sharing your comments regarding your recent stay with us at InterContinental Santiago. It is great to hear you enjoyed a pleasant stay with us. We are truly committed to provide the best hospitality service in the city and we feel rewarded to hear you feel you had a memorable experience. Thank you again for your preference and we hope to see you again soon for another visit. Kind regards, Gustavo Aizen General Manager
2 out of 5
by A verified traveler from Lima, Peru

Make sure not to book standard room

Posted May 29, 2017
The standard room is in the back of the hotel with complicated access to that building... I had to pay additional in order to stay in the main building... Housekeeping didn't make my room after my first night there. when i got back to the hotel at the end of the day I realized that my room had not been made so I called front desk to at least get fresh towels, which I never got... The service in this hotel is below average... Breakfast is good and rooms in front buildings are good as well.
Comment from Hotel Management
May 31, 2017 by Gustavo A., Hotel Management
Dear Ernesto, Thank you for sharing your comments about your recent stay at our hotel. We are truly disappointed to hear you experienced these inconveniences during your stay with us. Undoubtedly, this is not the service level we are used to provide our guests and for this I would like to apologize on behalf of everyone at InterContinental Santiago. We are scheduled for a new renovation process that includes a considerable amount of rooms and after this process is complete our service will exceed your expectations. Once again, we apologize for failing to make your stay memorable. We hope to earn back your trust so you can come again soon. Kind regards, Gustavo Aizen General Manager
5 out of 5
by Alfonso

FANTASTIC experience at The Intercontinental

Posted Apr 4, 2017 on Hotels
This is one of the best hotels I've ever stayed at. The concierge service, as well as the front desk staff were absolutely EXCELLENT. Best location in Santiago for either business or vacation. My wife and I are still talking about how helpful the staff was.
4 out of 5
by LUIS

Great area - Needs an UPDATE

Posted Mar 24, 2017 on Hotels
Great Area, Outdated Hotel, personnel was great, service very good, A/C in room made so much noise that was almost impossible to sleep.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 28, 2017
We had a pleasant stay in spite of the remodeling. The next day we explained that our flight home would be later in the day, we asked if we could leave suitcases there, they agreed. We returned from lunch and shopping, we sat in the lobby. Soon a staff member started circling around us; he finally asked us what or why we're we sitting in the lobby-we explained and left soon after, that is what he Wanted, for us to leave. We've travelled abroad numerous times, isn't it standard to sit and make time in the lobby? We had made use of their dinning facilities and bar.
3 out of 5
by A verified traveler

Above average not top of the hill InterContinental

Posted Feb 8, 2017 on Hotels
Middle of the line InterContinental. Food was good in the restaurant. Good wifi.
4 out of 5
by A verified traveler

Hotel with no bar

Posted Jan 20, 2017
There are renovations going on at the moment so the hotel has no bar. Would have stayed elsewhere if I had known.
1 out of 5
by A verified traveler

Outdated, overpriced, horrible service hotel

Posted Oct 28, 2016 on Hotels
Foul smelling room, bad hot/cold water system, bad attitude breakfast hostess... will not go back.
4 out of 5
by HUMBERTO

This traveler left a rating score only Posted Aug 21, 2016 on Hotels
4 out of 5
by A verified traveler

Good business Hotel, average location

Posted Aug 9, 2016 on Hotels
Location is average and cost to value is high, road noise is high.
Comment from Hotel Management
by General Manager, Hotel Management
Dear Guest, thank you for your feedback. We appreciate the comments, we will take note of each of them to provide you better service in the future. We hope you can visit us again. Best regards,