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Reviews of Murano Suites

Murano Suites
Los Militares 4717, Santiago, Region Metropolitana

Reviews

7.6

Good

Rating 10 - Excellent. 7 out of 27 reviews" "
Rating 8 - Good. 10 out of 27 reviews" "
Rating 6 - Okay. 8 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

8.0/10

Cleanliness

6.4/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Charly, Arequipa

Disliked: Staff & service
I paid more money
They charge me taxes, that do not correspond , I pay an 25% over price . That is not described o the reserve
Stayed 3 nights in May 2017

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Staff & service
Average, do not expect customer service
Over the phone service extremely poor. This is not a hotel, but a rent-apartment. Thus, there is no service at the reception whatsoever, not even to guide you.

8/10 Good

Not Provided, Moore, Oklahoma

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great experience
It is not a hotel, but rather a furnished apartment, so there is no "front desk service". There is always someone in the entrance of the apartment building, but they only speak Spanish (no English) which wasn't a problem since you only have to pick up your keys from them. The owner was very nice. I realized that I did not bring the correct outlet adapter so none of my chargers worked. I emailed her about it, and she immediately emailed me back telling me where to get one within walking distance. The apartment is cleaned weekdays, and the place always seemed very clean. I only have 2 complaints: the shower was very unpredictable (I would randomly just get a few seconds of really hot or really cold water) and you can hear a ton of stuff from the other apartments. Both issues were very manageable. Tip- I noticed the shower was only weird in the evening, not the morning (6 am). And if you're a very light sleeper, I would recommend earplugs. Also, Parque Arauco is a must-see. There is a very pretty garden, a shopping mall, and some awesome restaurants. Overall, I very good experience, especially for the price.

8/10 Good

Project Manager, Houston Based

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment in Santiago
I very much like staying in an Apartment over a Hotel for trips over two weeks. nomaids on the weekends is nice. But beware no laundry of meal service in available in the building.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be aware. This is not a hotel but rather an apartment building where the room you are staying in is actually a small furnished apartment. Can't beat the price, just don't expect the ease and resources of a hotel. If you don't speak Spanish, no one is there to help figure out anything. The room is nice, has a full kitchen.

6/10 Okay

Alan, Arizona

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Something Different
THE GOOD: Very nice suite. There is daily maid service. The snack basket is free. The price was good. The subway/metro, with a small underground shopping mall, is quite close. Each unit has its own router and internet speeds are fast. THE BAD: (1)This is a vacation rental in an apartment building. The front desk is manned 24 hours, but all they do is hand you whatever is in your mailbox, including the keys and a welcome letter (in Spanish). Most of them do not speak any English, and even if they did, they do not know much about the unit you are renting. (2) We had a bilingual person ask at the front desk when checkout time was. We were told twice, there there is no specific time and that 4:30 would be fine, so we arranged for an airport shuttle pickup at that time. At 10:30am the maid came and someone who did not speak English told us over the phone that we needed to checkout at 12noon! I am guessing that Hotels.com charged my credit card when I checked out (handed the desk my key), because there was nothing else that was done at that time. (3) There is no breakfast, despite what Hotels.com says. There is a basket of cookies and crackers, which is apparently free -- though nowhere does it say this. After the first day we ate a couple of cookies and they were replaced, and, as far as I know, were were not charged for that.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Convenient apart-hotel next to Escuela Militar
Murano Suites has big apartments, with separate bedroom and living room and a equipped open kitchen. They also have large balconies with nice views in the upper floors. Complimentary internet and parking was also very convenient. The problem was that there was virtually no service. The front desk has only a security guard after 6:00 PM. No concierge, no restaurant, no room service and even cleaning is available only until 6:00 PM on weekdays, 2:00 PM on Saturdays and absent on Sundays. Location is excellent, in a very nice area of Santiago, next to the poshest avenue in the city, a big mall and a subway station.

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização, sem internet
Apart bem localizado, boa mobília mas internet não funciona! E não há quem possa ajudar!
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Alojamiento normal
Alojamiento normal, con detalles que se deben mejorar como por ejemplo, la puerta del bano, no se puede cerrar

10/10 Excellent

Helcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpo e de ótima localização.
Ótimo atendimento.

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Ok pour 2 nuiits
A besoin d etre rafraichis

8/10 Good

roxana elizabeth

Liked: Staff & service
Disliked: Cleanliness, room comfort
Departamento cómodo
Habitación comoda pero me toco mantener las ventanas siempre habiertas ya q el departamento estaba con mucho olor a cigarrillo .

10/10 Excellent

Juan, Copiapo

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente ubicación
Excelente ubicación, departamento cuenta con todo lo necesario para la estadía por días

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acogedor
Muy bien fue un viaje para realizar examenes

6/10 Okay

SAULE SOFIA, Villavicencio

Liked: Staff & service, room comfort
Disliked: Cleanliness
Sin grandes pretenciones, un sitio muy amable.
Es una localización perfecta.... El apartamento se ubica en una zona residencial buena, cerca del metro, cerca de pequeños negocios que te ayudan en el dia a dia. También cerca del Parque Arauco y no lejos del Alto de las Condes y Mall de la Dehesa. Sin grandes pretenciones, un sitio muy amable para alojarse.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente apart
Es un lindo apart hotel, de mucha calidad en su cocina y el departamento en general. Camas cómodas, buen tv, wifi en la habitación, el baño limpio y con amenities, lo único es que habia acordado pagar al llegar, y cuando llegamos, ya habian hecho la transacción con la tarjeta de reserva. Excelente vista de Santiago. Super recomendable!

8/10 Good

Verified traveler

Liked: Cleanliness

10/10 Excellent

HO, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Acomodación
Excelente Ubicación, y Acomodación. Si se tiene vehículo hay que llamar antes de hacer el check in para solicitar los controles del parqueadero.

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
便利なコンドミニアム
安全な地域にあり,地下鉄の駅そばで便利なコンドミニアムです。日曜日も営業しているスーパーが駅の対角にあることもあり,非常に便利です。また,1階には有料ですが共同の洗濯機・乾燥機(日曜日は利用不可)が3台づつあり,たまに取り合いにもなりますが,助かります。ただ,キッチンのコンロは自動では火がつかないので,ライターまたはマッチが必要です。 ただアパートの数室をコンドミニアムとして貸し出しているため,何かあった場合には,アパートのフロントとは,ホテルのフロントではないため,直接運営会社に連絡する必要があります。

10/10 Excellent

Alex, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
conveniente ubicación a tres cuadras del metro
Tuve problemas con la entrada al apartaestudio (realmente no es un hotel, sino un edificio residencial donde hay algunos apartamentos amoblados para rentar), pero fue mi culpa por haber llegado antes de las 3 pm. Sin embargo, me solucionaron mi problema en menos de una hora y pude entrar antes del mediodía. El apartamento es cómodo y amplio para una persona o una pareja. El baño está muy bien y la cama está bien. El que me tocó (15-04) tenía una terraza amplia. Está equipado con cocina (aunque tal vez faltan algunos elementos como un limpión); tiene microondas y una nevera amplia. El internet tiene una velocidad apropiada y el TV tiene los canales usuales. El personal del edificio es servicial y amable. El gimnasio es básico.

8/10 Good

Jose, Lima- perú

Liked: Cleanliness, property conditions & facilities, room comfort
Excelente ubicación
Muy bien ubicado cerca a centros comerciales, paradero de bus y metro

6/10 Okay

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
NO ES UN HOTEL ES UNA HABITACION EN UN EDIFICIO
La informacion en la web no es correcta, NO TIENEN DESAYUNO CONTINENTAL como se anuncia, unas galletitas, unos sacos de cafe y un jugo son una gentileza, no un desayuno continental. Por lo demas la habitacion estaba bien, es agradable y limpia, pero el servicio no es de un Hotel, de hecho no hay una recepcion, solo la portera del edificio, nadie que te despierte y cosas por el estilo, ni siquiera hay un cartel en la calle que lo identifique, no es otra cosa que un lindo apartamento que rentan amueblado con servcio de mucama. Para no tener servicios ni desayuno resulta algo caro.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
MUY MALO. Me siento engañada.
Me siento engañada. Nunca mas volveria a ese hotel he estado en muchos hoteles en Argentina, Brasil, Estados Unidos y Espana y nunca me habia pasado esto. Mi reserva incluia desayuno continental tal desayuno nunca lo recibi me salieron con una cosa distinta. Una de las camas podia sentir los resortes en mi espalda y cuando me cambiaron la cama hacia tanto ruido que no podia dormir.

8/10 Good

Ernesto, São Paulo

Liked: Property conditions & facilities
Disliked: Cleanliness
Murano Suítes
Hotel de boa localização, serviço de atendimento ao cliente muito bom. Sobre o conforto do quarto é regular uma vez que não tem ar condicionado e nem ventilador. Nos dois últimos dias não deixaram o café da manhã e nos demais dias o que deixaram como café da manhã foi apenas um suco com uma bolacha (isso não é bem um café da manhã). Quanto a limpeza do quarto e da cozinha, foi lamentável, principalmente nos últimos dois dias. Pia relativamente suja e pratos e copos sem enxugar. O quarto tem duas camas, a terceira cama é um sofá cama muito velho que se dorme muito mal devido as madeiras dos estrado. A garagem é boa e o atendimento da portaria excelente.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

felipe, tel aviv, israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente servicio y atencion
me fue muy agradable la estadia en el hotel, lo recomiendo a aquellos que viajen a chile y quieran disfrutar de un buen hotel en un buen sector.