In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Best Western Mission Inn

2.5 out of 5
Best Western Mission Inn
1765 S Main St, Las Cruces, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 591 out of 1010 reviews" "
Rating 8 - Good. 261 out of 1010 reviews" "
Rating 6 - Okay. 83 out of 1010 reviews" "
Rating 4 - Poor. 43 out of 1010 reviews" "
Rating 2 - Terrible. 32 out of 1010 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

kathy

Traveled with partner
Liked: Cleanliness, staff & service
Nice place. Great customer service. Pool is not open.
Stayed 1 night in Mar 2024

10/10 Excellent

Keniesha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel but the only thing is the loud train that comes through the night. But overall everything was an amazing experience. : )
Stayed 1 night in Mar 2024

4/10 Poor

Pearl

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad fungus like smells in the room. They need to keeps the windows open when vacant. We bought air freshner near by Walmart and sprayed it and windows open, leave the room for one hour and it gets little better.
Stayed 1 night in Mar 2024
Response from Cynthia - General Manager on Mar 26, 2024
Pearl, we have such high scores for cleanliness that possibly it may have been the AC cleaner that was used in your room the day before. We are deep cleaning all rooms and this one chemical removes dust and debris within the AC coils. I do apologize for that being a part of your stay. WHen you come back we will always move you to a different room or upgrade you to a suite when available.

10/10 Excellent

Miquelita

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful receptionist who welcomed us and helped with suggestions of places to visit. Clean comfortable room near a pretty courtyard.
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 26, 2024
We are so so happy that you enjoyed your stay!! Thanks so much for choosing us!

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time I've stayed here and I really like it. It's clean, roomy, dining area is good, staff friendly. Parking can be a challenge when it's full but still ok. It is convenient to Old Mesilla and downtown Las Cruces. I will definitely be staying again. Maybe even longer this time. Miss Rita is a gem also!
Stayed 5 nights in Mar 2024
Response from Cynthia - General Manager on Mar 26, 2024
Hi Teri, thanks so so much for being so kind!! Rita is an amazing person and we love her so much!! Come back soon!!!

8/10 Good

Celeste

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 24, 2024
Celeste!! Thank you so so much for your kindness!

6/10 Okay

Bill

Traveled with partner
Liked: Cleanliness, staff & service
Had problems checking in as Expedia didn’t supply correct reimbursement info to property— even though i had confirmation and payment in full receipt from Expedia. Given room at front of property and had train whistles interrupting all night. Pleasant, helpful staff at check in and breakfast
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 17, 2024
Bill thanks so much for staying with us! We wish you safe travels! We apologize for your check in not being ideal.

10/10 Excellent

Pat, Paradise

Traveled with partner, Traveled with pets
The whole property had a safe and comfortable atmosphere. Our room was good size especially because I have a service dog too. The lawn area in middle of complex helped at nighttime. It was well lite with decorative lights in the trees. Not the usual cereal breakfast but a full display of hot foods. Including waffles,yogurt and assorted bake goods. The staff was top notch with friendliness which is rare. I’ll be back for sure!
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 17, 2024
Pat thanks so much for staying with us!We wish you safe travels!

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel/motel. Shows some wear and tear as all motels in college towns show, but it is well maintained and clean.
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 17, 2024
Robert thanks so much for staying with us!We wish you safe travels!

8/10 Good

Kerry

Traveled with partner
Liked: Staff & service, amenities
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Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 8, 2024
sidjfosijdofijsoidfj!!!! Thanks so much!!

10/10 Excellent

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms and it was very clean!
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 8, 2024
We are so happy you enjoyed your stay!!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Super cute themed room. Very clean. Staff was friendly and accommodating. Would definitely stay again!
Stayed 1 night in Mar 2024
Response from All of us at Best Western Mission Inn on Mar 7, 2024
We are love that you were pleased with your stay!!

8/10 Good

Isaias

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the large room.
Stayed 1 night in Feb 2024
Response from All of us at Best Western Mission Inn on Mar 6, 2024
We appreciate your kindness!!! Come visit with us again soon!!

2/10 Terrible

Ron

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is past its best before date. Worn out, dated, beside the railroad, room was damp/musty, tiny tv. Late day staff not service friendly, morning person was delightful. Took another $100 on card for potential room damage.. joke… watching for it to be refunded.. don’t bother going here..
Stayed 1 night in Feb 2024
Response from From all of us at The Best Western Mission Inn on Feb 29, 2024
Ron, we know that our property is not everyone’s cup of tea. Our incidental deposit is clearly listed in the details about the property on Expedia during your booking process. Please allow the bank to release the authorization hold to you in accordance with your banking establishments time frame typically within 3-5 business days from the date of check out. We most certainly want you to have everything you are due and are very happy that Las Cruces has many other properties that may be more to your liking. So glad our morning staff was a delight for you to experience. We wish you the safest travels and thank you so much for sharing your thoughts. They matter to us. You matter to us!!

10/10 Excellent

beveryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk personnel very professional and respectful. Checking in was fast. Room very spacious and clean. Balcony needs to be cleaned, floor was dirty.
Stayed 1 night in Feb 2024
Response from From all of us at The Best Western Mission Inn on Feb 28, 2024
We’re so happy you enjoyed your stay! We cleaned up that balcony. Thanks so much for letting us know!

6/10 Okay

Sharon

Traveled with family
Liked: Cleanliness, amenities
The pillows were terrible. Used my robe rolled up as a pillow. Beds were great. Parking was crowded. The place was overall nice, but bring your own pillow.
Stayed 2 nights in Feb 2024
Response from From all of us at The Best Western Mission Inn on Feb 28, 2024
We wish our pillows were more fluffy for you. So glad you enjoyed the bed!

8/10 Good

Barbara

Liked: Staff & service, property conditions & facilities
Very nice dining room and an attentive staff. A good value.
Stayed 3 nights in Feb 2024
Response from From all of us at The Best Western Mission Inn on Feb 28, 2024
Thanks Barbara!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, people were nice, rooms are large. Could use some updates.
Stayed 1 night in Feb 2024
Response from From all of us at The Best Western Mission Inn on Feb 28, 2024
Thanks David!!

10/10 Excellent

ROLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Great place passing through
Stayed 1 night in Feb 2024
Response from From everyone at the Best Western Mission Inn on Feb 28, 2024
Thanks Roland!!

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel is very unique. Very comfortable beds. Very friendly staff. What we didn't like was the noisy fridge in our room.
Stayed 1 night in Feb 2024
Response from All of us at Best Western Mission Inn on Feb 21, 2024
Anna thanks so so much for staying with us!!

6/10 Okay

Jamie

Traveled with partner
Disliked: Staff & service
The patient was nice
Stayed 1 night in Jan 2024
Response from All of us at Best Western Mission Inn on Feb 18, 2024
We agree! So glad you enjoyed your stay.

10/10 Excellent

Larry, Raytown

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious very nice. The staff was exceptional. Will stay again.
Stayed 1 night in Feb 2024
Response from All of us at Best Western Mission Inn on Feb 18, 2024
We are all happier knowing that you enjoyed your stay!!

10/10 Excellent

Roger

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could this place use an upgrade? Yes. Despite that I live this place . The rooms are huge the bathrooms spacious and the grounds always clean . TVs are ancient and furniture is outdated but for the price and convenient location this hotel can't be beat . Mirror Score 3 Art Score 3
Stayed 1 night in Dec 2023
Response from From your friends at The Best Western Mission Inn on Feb 15, 2024
We are so happy your enjoyed your stay Roger!! We are upgrading these things little by little. Thanks so much for your kindness!

10/10 Excellent

Cecilia, Sun valley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from From your friends at the Best Western Mission Inn on Feb 6, 2024
Cecilia!! You are so kind to give us such a lovely review!! We all appreciate you and hope you will come visit again soon!

10/10 Excellent

Candace

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was exceptionally friendly and helpful. The pet friendly option is so helpful. Hot breakfast greatly appreciated.
Stayed 1 night in Jan 2024
Response from From all of us at Best Western Mission Inn on Feb 2, 2024
Candace!! Heck yeah we are so happy knowing that you enjoyed your stay with us!! We always love when our guests bring their fur babies!!We hope you will have safe travels!

2/10 Terrible

Alexa

Liked: Cleanliness
Disliked: Property conditions & facilities
We usually
Stayed 1 night in Jan 2024
Response from From all of us at The Best Western Mission Inn on Feb 2, 2024
Alexa we sincerely wish you would have stayed with us. It sadden us to know that you were unable to find our secondary parking lot for Semis and trailers on the property. We have 24/7 guest services at the lobby and we always support our guests with anything to help with your experience. Hopefully you will check in and stay with us in the future and have a similar experience as our loyal guests.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although it is an older property, it is well maintained and clean. Our room was large, well appointed, and the King Bed was very comfortable. Great value.
Stayed 1 night in Jan 2024
Response from From all of us at The Best Western Mission Inn on Feb 2, 2024
Larry… everyone deserves a comfy bed for a good nights sleep!! Safe travels and come back soon!!

10/10 Excellent

Maureen

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
This motel is more like a home away from home. We planned our travel back and forth from Texas to California and included Mission Inn on our itinerary. We love the staff, the dining room, the front desk check in. All of it!
Stayed 1 night in Jan 2024
Response from From your friends at The Best Western Mission Inn on Feb 1, 2024
Maureen!!! Thanks so much for your kindness!! We are happier knowing you enjoyed your stay. Come back soon!!

10/10 Excellent

Kennedy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at check in and check out were so helpful and polite! Room was clean with all toiletries, and shower pressure was great
Stayed 1 night in Jan 2024
Response from All of us at Best Western Mission Inn on Jan 26, 2024
Thank you so much for being so kind!!

8/10 Good

Lester

Stayed 10 nights in Jan 2024
Response from All of us at Best Western Mission Inn on Jan 26, 2024
Thanks Lester!!

8/10 Good

Annalisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Jan 18, 2024
Annalisa!! Thanks so much for staying with us! We hope that you enjoyed yourself. Let us know how we can better support you in the future!

10/10 Excellent

T Michael

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from All of us at Best Western Mission Inn on Jan 17, 2024
YAY!!! 5!!!

10/10 Excellent

Marybeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was pleasant, staff wonderful. 1945 mission style building, beautiful. Heated tiles in the bath room! Breakfast on site, lots of dining options in town. Train runs by motel but we love the sound of trains so it was great. Would definitly recommend to anyone, greaexperience
Stayed 1 night in Jan 2024
Response from Cynthia - General Manager on Jan 17, 2024
Marybeth!! It makes us happy knowing you lovely your stay!!

6/10 Okay

Anna

Disliked: Cleanliness, property conditions & facilities
The property is very old and unkept. The parking lot was full of potholes. The mattresses on the beds are super old. The rooms smelled like smoke, even though it was a non smoker room. Spend the extra $30 or $40 to stay at a nicer place. This hotel was really run down.
Stayed 1 night in Jan 2024
Response from All of us at Best Western Mission Inn on Jan 13, 2024
We wish you would have enjoyed your stay, We wish you safe travels along your journey.

10/10 Excellent

Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed my stay and would definitely stay here again. Staff is very friendly and helpful.
Stayed 1 night in Jan 2024
Response from Cynthia - General Manager on Jan 13, 2024
Thanks so much for staying with us!! Come back soon!!Your friends at the Best Western Mission Inn

10/10 Excellent

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large clean rooms.
Stayed 1 night in Jan 2024
Response from Cynthia - General Manager on Jan 10, 2024
Cheryl! THANKS SO MUCH!! We are so happy that you enjoyed your stay with us!!!! Come back soon and have a safe trip.Your friends at The Best Western Mission Inn

10/10 Excellent

Tzul

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cynthia - General Manager on Jan 10, 2024
YAY ! YAY ! YAY ! Thanks so much for staying with us Tzul!! We are super happy you enjoyed your visit. Come back and stay with us soon.Your friends at The Best Western Mission Inn

6/10 Okay

Donna

Traveled with pets
Liked: Cleanliness, property conditions & facilities
The room was spacious and clean. When I checked in I was told that I would not receive housekeeping services due to my short stay but I could request service. One of the housekeeping staff attempted to enter my room using their card key. I didn't request service and I had the 'do not disturb' tag hanging on the doorknob. Luckily I was in the room when this happened. I mentioned this to the front desk. Staff were friendly and responsive. The housekeeper incident made me uncomfortable.
Stayed 3 nights in Dec 2023
Response from Cynthia - GM on Jan 9, 2024
Donna, thanks so much for letting everyone know that we have friendly and responsive staff. Everyone here always wants our guests to have the most immaculate rooms. Our housekeeping staff never wants anyone to miss out on service during their stay. We all apologize for anything that was not ideal when you stayed with us. Safe travels and take care.

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and big.
Stayed 1 night in Jan 2024
Response from Cynthia - General Manager on Jan 13, 2024
Thanks so much for staying with us!! Come back soon!!Your friends at the Best Western Mission Inn

8/10 Good

Christine

Traveled with partner
Liked: Cleanliness, staff & service
Extremely friendly and warm staff, beautiful room, but musty smell. The staff was genuinely kind and helpful!
Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Jan 1, 2024
Christine we are happy that most everything was to your liking. I placed this room out of order now for the carpets to be cleaned and sanitized. We appreciate your feedback. Anytime something is not to your liking please let us know and we will address it immediately. Take care and safe travels!!From your friends at The Best Western Mission Inn

8/10 Good

Venkata

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Jan 6, 2024
Thanks for your kind review!! Safe travels!From all of us at The Best Western Mission Inn

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from From all of us at The Best Western Mission Inn on Feb 2, 2024
Sherif!!! Thanks so so so much!! We hope you will come back soon!!!

8/10 Good

Rick

Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Dec 31, 2023
Thanks so much Rick!! Safe travels to you!

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Dec 31, 2023
Thanks for staying with us Valerie! Have a lovely trip!!Your friends at The Best Western Mission Inn

10/10 Excellent

Ann Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Friendly, clean, convenient, amazing breakfast. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Dec 31, 2023
Thank you so much for being so kind. We always want you to feel at home when you stay with us! Safe travels to you Anne Marie!From your friends at The Best Western Mission Inn

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool New Mexico vibe
This is my favorite place to stay in Las Cruces.
Stayed 6 nights in Dec 2023
Response from Cynthia - General Manager on Dec 31, 2023
Look how pretty!! We cut some branches from around the property at made the cafe super festive for your stay!! Thanks for sharing with everyone, we sincerely appreciate you!Safe travels and come back soon!!Your friends at The Best Western Mission Inn

10/10 Excellent

Maryann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet yet easy to get to from highway 10. Excellent staff. Very comfortable beds. Would stay here again
Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Dec 31, 2023
We are so so happy that your enjoyed our property!! Come back soon! We hope you have a safe trip!Your friends at the Best Western Mission Inn

6/10 Okay

Angela

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from From your friends at The Best Western Mission Inn on Feb 1, 2024
Wow, we wish would have pleased you more Angela. Next time call us at the front desk anytime and let us know what you need.

10/10 Excellent

LISA, Selah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Dec 2023
Response from Cynthia - General Manager on Dec 25, 2023
Hi Lisa! We’re so happy that you chose to stay with us! From all of your friends at the Best Western Mission, Inn Las Cruces

10/10 Excellent

Beverlynthia

After a driving 6 hours, was tired and grumpy but your clerk at the counter made it delightfully great!! It’s people like that changed our night and treated us with up most respect. It was totally awesome, that’s my next stay when we come back to Las Cruces. We checked in on 12/22/23.
Stayed 1 night in Dec 2023
Response from C on Dec 25, 2023
We’re so happy that you chose to stay with us after such a long drive! We hope you guys will return visit with us soon! Thanks for saying, and safe travels to you! From all your friends at the Best Western Mission Inn