Lobby

Reviews of Comfort Suites University Las Cruces

2.5 out of 5
Comfort Suites University Las Cruces
2101 S Triviz Drive, Las Cruces, NM

Reviews

8.0

Very Good

Rating 10 - Excellent. 390 out of 973 reviews" "
Rating 8 - Good. 304 out of 973 reviews" "
Rating 6 - Okay. 159 out of 973 reviews" "
Rating 4 - Poor. 71 out of 973 reviews" "
Rating 2 - Terrible. 49 out of 973 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Maya

Traveled with family
Disliked: Amenities
The property looks nothing like the online photos. It’s run down and filthy. There was “caution” tape on the elevator floor, there was a washer and dryer, but the dryer was out of order, there was an elliptical and a treadmill in the “gym”, but the treadmill was out of order, my bathroom smelled sour and moldy, the towels all had hair on them, the bathtub dripped for three days, none of the ice machines worked and all had old calcium buildup on the outside, the lobby and first floor hall smelled like cigarette smoke, the “pantry” was sold out of bottles of water, never saw anyone cleaning, the indoor swimming pool is just off the lobby area so the floor was always wet and never mopped up, the door to my room looked like it had been kicked in at some point because the door frame/jam was terribly bent. There was a complimentary clear glass container of water for guests to drink upon check in and it remained at the same level for three days which tells me it contained stagnant water that is more than likely never replaced. It is a dirty, filthy, disgusting property with clearly no management. Extremely overpriced given the condition of the property, not a great location, and never had staff available at the front desk and if they were available, there was always someone “in training”.
Stayed 3 nights in Mar 2024

10/10 Excellent

Timmie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so nice.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you are going to anything at the college. Easy to walk.
Stayed 1 night in Mar 2024
Response from Luisa Martinez-General Manager on Mar 23, 2024
Melissa,Thank you for taking the time to complete our online survey. We value your feedback and look forward to your next visit!

10/10 Excellent

Karen, Albuquerque

Liked: Amenities
o a concert or other event at the Pan Am Center. Easy walk and no parking hassle.
Stayed 1 night in Mar 2024
Response from Luisa Martinez-General Manager on Mar 22, 2024
Karen,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 Excellent

roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just right
Stayed 3 nights in Mar 2024
Response from Luisa Martinez-General Manager on Mar 21, 2024
Roberto,Thank you for the positive review! Hope you visit us again soon!

6/10 Okay

LISA

Traveled with family
Liked: Cleanliness, staff & service
Our door wouldn't lock and it was like that the whole time we were there even though we reported it. We also didn't receive housekeeping. Cups were always out in the places they offered drinks. They seem a little understaffed. That said, it was decent in all the other ways. Kids enjoyed the pool. The room smelled nice when we checked in. Beds/pillows were comfortable.
Stayed 2 nights in Mar 2024
Response from Luisa Martinez-General Manager on Mar 21, 2024
Lisa,Thank you for taking the time to complete our online survey. On behalf our entire team we extend our apologies for any shortcomings in exceptional service you may have experienced! I hope you can give us an opportunity to properly host you when you return to Las Cruces.

10/10 Excellent

Jeannet

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were good but the bat tube was leaching. Service was good too. Breakfast was on point.
Stayed 1 night in Mar 2024
Response from Luisa Martinez-General Manager on Mar 10, 2024
Jeannet, thank you for taking the time to complete our online survey. We value your feedback and will share it with our team. We hope you visit us again soon!

6/10 Okay

RHONDA

It was ok
Stayed 1 night in Feb 2024
Response from Luisa Martinez-General Manager on Mar 6, 2024
Rhonda, Thank you for taking the time to complete our online survey! We value your feedback and will share it with our team! We hope you visit us again soon!

8/10 Good

Jonathan

Business traveler
Liked: Cleanliness, staff & service
Staff was great. Treadmill is broken. Multiple outlets in my room did not work
Stayed 5 nights in Feb 2024
Response from Luisa Martínez- General Manager on Mar 3, 2024
Thank you for taking your time to complete our online survey. On behalf of our team we would like to apologize for your experience with our fitness center. We value your feedback and will share it with our team! We hope you visit us again soon!

2/10 Terrible

Derek, Bozeman

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luisa Martinez-General Manager on Feb 29, 2024
Derek,Thank you for taking the time to complete our online survey. On behalf of our entire team, we apologize for not delivering exceptional service upon your stay here with us. I hope you can give us another opportunity to properly host you on your next visit with us.

10/10 Excellent

Maritza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was clean
Stayed 1 night in Feb 2024
Response from Luisa Martinez- General Manager on Feb 29, 2024
Maritza,Thank you for your feedback! It's always great to receive positive feedback. We hope you visit us again soon!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Luisa Martinez- General Manager on Feb 27, 2024
José,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! We hope you visit us again soon!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall nice property but our room had malfunction with air conditioner. Would not cool. One outlet connected to refridgerator was dead.
Stayed 1 night in Feb 2024
Response from Luisa Martinez- General e on Feb 20, 2024
John, Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team! Hope you visit us again soon!

4/10 Poor

Edie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Luisa Martinez- General Manager on Feb 21, 2024
Edie,Thank you for taking the time to complete our online survey. We value your feedback and will share it with our team to make the proper improvements and hope that you give us another opportunity to properly host you in the future. We hope you visit us again soon!

10/10 Excellent

Kristie, Clive

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
A little run down, but otherwise good.
Stayed 1 night in Feb 2024
Response from Luisa Martínez-GM on Feb 15, 2024
Kristie, thank you for taking the time to complete our online survey! We value you’re feedback and will share it with our team! Hope you visit us again soon!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Luisa Martinez- GM on Feb 19, 2024
Steve, Thank you for taking the time to complete our online survey. We value your feedback and we will share it with our team. Hope you visit us again soon!

4/10 Poor

Joan

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We stayed here two weeks ago & loved the hotel…this visit was very different. Room had tattered carpet, the door lock had been broken & didn’t work well, the pool was closed for maintenance. Front desk hostess is very nice but we don’t plan to return.
Response from Luisa Martinez- General Manager on Jan 26, 2024
Joan,Thank you for taking the time to complete our online survey. On behalf of our entire team I'd like to apologize for not delivering exceptional service on your recent visit with us. I hope that you can give us another opportunity to properly host you on your next visit.

8/10 Good

ChaoHsin, Frisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Luisa Martinez- General Manager on Jan 8, 2024
Thank you for taking the time to complete our online survey. We appreciate your feedback and hope you visit us again soon!

2/10 Terrible

Jesus

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They told me one thing when I got there and the check out they change your mind. I was supposed to get a discount because they did not have the room that I booked.
Stayed 1 night in Dec 2023
Response from Luisa Martinez-General Manager on Jan 8, 2024
Jesus,on behalf of our entire team, we apologize for our shortcomings you experienced with your recent stay with us. We will fix the issues you encountered to ensure our guests receive exceptional customer service. I hope that you can give us an opportunity to properly host you on your next visit to Las Cruces.

6/10 Okay

Lee, Clovis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Harry P. on Jan 3, 2024
Thank you for your valuable feedback, Lee. Please accept our sincerest apologies for failing to exceed your expectations. We hope that you will give us another chance when travels bring you back to Las Cruces, NM.

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safety issues
The breakfast was rather poor in our taste. Due to no protein such as sausage or bacon, and the elevator was very unsafe, with all the tile broken and missing. Other than that, the beds were comfy and it was a great day.
Stayed 1 night in Dec 2023
Response from Harry P. on Jan 3, 2024
Hello Kathy, Thank you very much for your valuable feedback and please accept our sincerest apologies for failing to exceed your expectations. Our maintenance team is currently working on addressing the issues outlined in your feedback to avoid future guest dissatisfaction. We genuinely hope that you will give us another chance when travels bring you back to Las Cruces, NM.

10/10 Excellent

Lucina

Liked: Cleanliness, staff & service, property conditions & facilities
The attendant was super nice and polite
Stayed 2 nights in Dec 2023
Response from Luisa Martinez- General Manager on Jan 3, 2024
Lucina,Thank you for completing our online survey. We always welcome positive feedback. Hope you visit us again soon!

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, quiet, good breakfast.
Stayed 2 nights in Dec 2023
Response from Luisa Martínez-GM on Dec 25, 2023
Carol, Thank you for completing our online survey! It’s always great to receive positive feedback! Hope you visit us again soon!

8/10 Good

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and clean
Stayed 3 nights in Dec 2023
Response from Luisa Martínez-GM on Dec 25, 2023
Megan, Thank you for completing our online survey! We appreciate your positive feedback! Hope you visit us again soon!

10/10 Excellent

Joanna

Stayed 1 night in Dec 2023
Response from Luisa Martínez-GM on Dec 21, 2023
Joanna, Thank you for completing our online survey. It’s always great to get positive feedback. Hope you visit us again soon!

10/10 Excellent

Maximino

Stayed 1 night in Dec 2023
Response from Luisa Martínez-GM on Dec 21, 2023
Maximino,Thank you for taking the time to complete our survey. It’s great when we get a positive review! Hope you visit us again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. And when I forgot some items promptly returned them.
Stayed 2 nights in Dec 2023
Response from Luisa Martínez- General Manager on Dec 16, 2023
Chris,Thank you for completing our online survey! It’s great to receive positive feedback! We hope you visit us again soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely accommodating and friendly.
Stayed 1 night in Dec 2023
Response from Harry P. on Dec 15, 2023
Hello Lisa, thank you for your valuable feedback regarding your recent stay experience. We are thrilled to learn that you enjoyed your stay. Please do visit us again when travels bring you back to Las Cruces, NM.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luisa Martínez-GM on Dec 14, 2023
Thank you for taking the time to complete our on line survey. We appreciate your feedback! We hope you visit us again soon!

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location and felt safe!
Stayed 2 nights in Dec 2023
Response from Luisa Martinez- GM on Dec 13, 2023
Michael,Thank you for taking the time to respond to our survey! We appreciate your feedback and hope you visit us again soon!

6/10 Okay

Jacob

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The stay was good until I went into my bathroom and turned the light on and saw roaches every were it was so gross !! I talked to the representative at the front desk she went in and sprayed something to kill them and was very nice The next day I got a call from the general manager that did everything she could to make it right I appreciate that But definitely super very disgusting to se roaches every were I hope they get that taken care of !
Stayed 2 nights in Dec 2023
Response from Luisa Martínez- GM on Dec 11, 2023
Jacob,Thank you for taking the time to complete our online survey. On behalf of our entire team we apologize for not delivering on the best experience on your recent stay. We will make sure to take all measures possible so as not have this happen again. We hope you give us another chance in the future so we can properly host you and deliver exceptional hospitality on your next visit with us.

10/10 Excellent

DAVID

Stayed 1 night in Dec 2023
Response from Luisa Martinez-GM on Dec 11, 2023
Thank you for taking the time to complete our online survey! We appreciate your feedback and hope to see you back again soon!

10/10 Excellent

Dian m

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Luisa Martínez-GM on Dec 11, 2023
Dian M,Thank you for your review! We appreciate your feedback! Hope to see you back again soon!

8/10 Good

DeAnn

Stayed 1 night in Nov 2023
Response from Luisa Martinez on Dec 5, 2023
DeAnn,Thank you for taking the time to complete our online survey! I'm glad we were able to deliver exceptional service. Hope you visit us again soon!

10/10 Excellent

DRLO

Stayed 1 night in Nov 2023
Response from Luisa Martínez-GM on Dec 18, 2023
DRLO, Thank you for taking the time to complete our online survey. It’s always great to receive positive feedback. We hope you visit us again soon!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most comfortable beds we have ever slept in No service in breakfast area, ??? Short staffed
Stayed 1 night in Nov 2023
Response from GM- Luisa Martinez on Nov 21, 2023
Thank you for completing the online survey! We value your feedback and will share it with our team. On behalf of our team we apologize for our shortcomings and hope you give us another opportunity to properly host you. Hope you visit us again soon.

8/10 Good

juan jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean
good
Stayed 1 night in Nov 2023
Response from GM- Luisa Martinez on Nov 18, 2023
Thank you for completing our online survey! We value your feedback and will share it with our team. We hope you visit us again soon!

10/10 Excellent

JEROME

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly visit
The staff was very kind and helpful and the rooms were very clean.
Stayed 3 nights in Nov 2023
Response from GM- Luisa Martinez on Nov 16, 2023
Thank you for completing our online survey, we value your feedback and will share it with our team. We'll use it to continue encouraging and strive to deliver exceptional customer service. Hope to see you back to visit again soon!

10/10 Excellent

janet

Stayed 1 night in Oct 2023
Response from GM- Luisa Martinez on Nov 16, 2023
Thank you for completing our online survey! We value your feedback and will share it with our team. We will use it to continue to improve and strive to deliver exceptional customer service. Hope to see you back to visit us soon!

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Amanda was amazing helping my daughter’s
Stayed 2 nights in Nov 2023
Response from GM- Luisa Martinez on Nov 14, 2023
Daniel, thank you for taking the time to complete our online survey. We value your feedback and will share it with our team to encourage continued exceptional customer service. Hope to see you back soon!

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service
Location was convenient to where I needed to be, staff was excellent to work with
Stayed 1 night in Nov 2023
Response from Luisa Martinez on Nov 8, 2023
Thank you for completing our survey on line. We value your feedback and will share with our team. Hope to see you again when travels bring you back to Las Cruces!

10/10 Excellent

Dorothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NMSU stay!
This is our third stay at this site. It is close to the university and they make our visit easy and fun! I will be back!
Stayed 2 nights in Nov 2023
Response from Luisa on Nov 7, 2023
Thank you for taking the time to complete our survey, we value your feedback and will share it with our team. Hope to see you back soon when travels bring you back to Las Cruces.

8/10 Good

Kenny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was nice. The breakfast could have been better but the stay was okay
Stayed 3 nights in Nov 2023
Response from Luisa on Nov 6, 2023
Thank you for taking the time to complete our survey. On behalf of our entire team we apologize for our shortcomings in not delivering exceptional service. We value your feedback and will share it with our team to ensure we continue to strive to deliver exceptional guest satisfaction.

10/10 Excellent

Gregory, Glacier View

Stayed 1 night in Nov 2023
Response from Luisa Martinez-GM on Dec 1, 2023
Gregory,Thank you for your feedback! Please visit us again soon!

10/10 Excellent

Kevin

Stayed 1 night in Oct 2023
Response from GM- Luisa Martinez on Nov 21, 2023
Kevin,Thank you for completing our online survey. We value your feedback and will share it with our team. We hope you visit us again soon.

8/10 Good

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to extend our stay and the front desk was very helpful. Our room was very comfortable. They only do housekeeping every 3rd day unless asked to do sooner. But it all worked out to our satisfaction.
Stayed 3 nights in Oct 2023
Response from Rory GM on Oct 29, 2023
Thank you very much for your review!

6/10 Okay

Jan

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Clerk at check-in was not friendly or helpful. Room key would not work in laundry room door. Toilet leaked.
Stayed 1 night in Oct 2023
Response from Rory GM on Oct 25, 2023
We apologize for your experience.

10/10 Excellent

ALICIA, ALBURQUEQUE

Stayed 1 night in Oct 2023
Response from GM- Luisa Martinez on Nov 12, 2023
Thank you for completing our survey! We value your feedback and will share it with our team. We'll use it to encourage and continue to deliver exceptional customer service. Hope to see you back soon!

10/10 Excellent

Virginia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As advertised and clean!
Stayed 1 night in Oct 2023
Response from GM Luisa on Oct 22, 2023
Thank you for your review! Your feedback is valuable to us! We will share with staff to help maintain exceptional customer service. Hope to see you again soon!

10/10 Excellent

Sayra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here and the gentleman that checked me in at night was super friendly and helpful.
Stayed 1 night in Oct 2023
Response from GM-Luisa on Oct 19, 2023
Thank you for your review! We will share with our team and hope to see you back soon when travels bring you back to Las Cruces.