4/10 Poor
Maya
Traveled with family
Mar 26, 2024
Disliked: Amenities
The property looks nothing like the online photos. It’s run down and filthy. There was “caution” tape on the elevator floor, there was a washer and dryer, but the dryer was out of order, there was an elliptical and a treadmill in the “gym”, but the treadmill was out of order, my bathroom smelled sour and moldy, the towels all had hair on them, the bathtub dripped for three days, none of the ice machines worked and all had old calcium buildup on the outside, the lobby and first floor hall smelled like cigarette smoke, the “pantry” was sold out of bottles of water, never saw anyone cleaning, the indoor swimming pool is just off the lobby area so the floor was always wet and never mopped up, the door to my room looked like it had been kicked in at some point because the door frame/jam was terribly bent. There was a complimentary clear glass container of water for guests to drink upon check in and it remained at the same level for three days which tells me it contained stagnant water that is more than likely never replaced. It is a dirty, filthy, disgusting property with clearly no management. Extremely overpriced given the condition of the property, not a great location, and never had staff available at the front desk and if they were available, there was always someone “in training”.
Maya
Stayed 3 nights in Mar 2024