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Reviews of Drury Inn & Suites Las Cruces

3 out of 5
Drury Inn & Suites Las Cruces
1631 Hickory Loop, Las Cruces, NM

Reviews

9.4

Exceptional

Rating 10 - Excellent. 755 out of 1004 reviews" "
Rating 8 - Good. 176 out of 1004 reviews" "
Rating 6 - Okay. 45 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 12 out of 1004 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

tom

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the convenience of this hotel! Plus it excepts pets and the staff are super friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

LAURA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!!! The staff are the best I’ve encountered. Tyler at the front desk made me feel welcome after a long day of travel. I didn’t catch the name of the food and beverage employee but he was also exceptionally friendly catering to my allergen needs. Complimentary drinks and dinner on select days add to the value of Drury; but make no mistake-at this location it’s the employees who make this a best in class place to stay.
Stayed 1 night in Apr 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Loved the balcony. Could use a nice seating area outside with some umbrellas.
Stayed 2 nights in Apr 2024

10/10 Excellent

Erik

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at a Drury Inn, and what a great experience!! We were looking forward to the offered breakfast but were most pleasantly surprised at the evening Kick Back food and mingling invitation. Just what we needed after a day of snacking on the road. We will make the Drury Inn a regular stop!!
Stayed 1 night in Apr 2024

10/10 Excellent

Emmit

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in four different hotels in four nights. This was definitely the best.
Stayed 1 night in Apr 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and very professional, property was clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 1-10, good choose of nearby restaurants. Arrived in time to enjoy afternoon drinks and snacks. We felt very welcomed!
Stayed 1 night in Apr 2024

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The suites are spacious with full size refrigerators but miniature microwaves. Everything was very nice except that the entire hotel is a bit dated and in need of updating.
Stayed 1 night in Apr 2024

4/10 Poor

Jamie

Disliked: Staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Melinna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean easy access to the I-10 friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Ismary

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for family and pets
Stayed 1 night in Mar 2024

10/10 Excellent

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Stayed 1 night in Mar 2024

2/10 Terrible

Erica

Stayed 1 night in Mar 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Mar 2024

8/10 Good

Pascale, Katy

Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Liked: Amenities
Clean room and staffs are attentive.
Stayed 1 night in Feb 2024

2/10 Terrible

MIGUEL

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Never staying again in this property. I have never been racially profiled until I stayed here. The receptionist was racist, she decided to close out the pool because supposedly a white couple stated that the kids were running and jumping all over the place. We were in the pool for almost 2-3 hours with no complaints until this couple complained and brain washed this receptionist. She kicked us out in a very rude manner that even the kids felt bad and were asking questions about race that they shouldnt be. Very bad place. For reference I stayed there 2/24-2/25
Stayed 1 night in Feb 2024

10/10 Excellent

Mark, Urbandale

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, evening meal was very good and truly an amazing breakfast.
Stayed 1 night in Feb 2024

6/10 Okay

Anita

Traveled with partner
Liked: Cleanliness, staff & service
Room did not have toiletries or good streaming.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Caitlin

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. We love the kickback hour! They have a great pool and nice rooms. Our kids love this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

pam

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with drury. Fantastic staff and lots of really good free dinner (unexpected but big plus)
Stayed 2 nights in Feb 2024

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice hotel clean Staff were super friendly
Stayed 3 nights in Feb 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convienant location off freeway. Very clean and great staff
Stayed 1 night in Feb 2024

10/10 Excellent

Billie

Stayed 1 night in Jan 2024

8/10 Good

Maneesh, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good; laundry room was convenient.
Stayed 1 night in Dec 2023

10/10 Excellent

Eddie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and great customer service on all levels.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff were great and there was loads of parking. It’s an older property very close to the freeway but is clean. They have drinks and snacks in the foyer in the evening which was really nice. Breakfast was hot and fresh.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

4/10 Poor

Stephanie

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Used to be a good deal
I have stayed in this hotel for many years about 5 years ago. It was my "go to" hotel. Now it's off my list as lodging options between Dallas and Phoenix. First room smelled of animal urine and the second smelled like vape or maybe room deodorized trying to cover up cigarette smoke. Too bad since it used to be a decent hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Xema, Spring Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The happy hour with dinner was wonderful! Also the popcorn. It is really a neat place to stay. Will be staying in Drury Inn and Suites wherever we see them in our travels
Stayed 2 nights in Jan 2024

2/10 Terrible

chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Not happy booked a terrace room with balcony for health reasons and did not receive a terrace room! Hotel claims Expedia over booked the terrace rooms and i was out of luck, 11pm i had no choice and had to stay. Extremely dissatisfied.
Stayed 1 night in Jan 2024

2/10 Terrible

Gwen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware!
Beware! We enjoyed an afternoon at the pool and hot tub and the next morning my husband ended up in the ER with a rash over his entire body. The ER said it was hot tub folliculitis. The only hot tub he was in was at the hotel. He notified the hotel and gave them detailed information, no call back from them, radio silence. It has now been over a month and two rounds of antibiotics to try and get rid of this. I would beware as we have no clue if this was rectified as we haven’t heard anything back from them. A manager from the hotel was supposed to contact us a month ago and still nothing. Very disappointing!
Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Had anothwr great stay at Drury Inn. We've not been disappointed yet. From Rhiannon at the front desk to William serving drinks this was just a fun stay at Drury.
Stayed 1 night in Jan 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought I reserved this room on my credit card through Expedia but apparently they charged my daughters card….. make sure I’m not double billed..thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy de breakfast and the area
Stayed 2 nights in Jan 2024

10/10 Excellent

Al

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is unbelievably friendly and helpful Only hotel that serves breakfast and dinner and drinks
Stayed 2 nights in Jan 2024

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing property. Clean rooms, comfy beds and amazing staff. Couldn’t have asked for better.
Stayed 3 nights in Jan 2024

10/10 Excellent

Cindy

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Drew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property at a Great price!
Stayed 1 night in Jan 2024

8/10 Good

nicholas

Stayed 1 night in Jan 2024

10/10 Excellent

Carolina, McCook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very helpful the room was perfect during my stay. The food options were great! Looking forward to my next stay.
Stayed 4 nights in Jan 2024

10/10 Excellent

Mark and Eileen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to highway, breakfast, large rooms
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and friendly staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 2 nights in Dec 2023