Ratings based on 428 Verified Reviews

4.4 out of 5
88% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A good place to stay in Las Cruces

Posted Mar 16, 2018
I stay here every time I travel to Las Cruces. Convenient location at a very good price point.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2018
Upon check in the appearance of the hotel was excellent. The staff was very friendly and helpful. I loved the little bar and restaurant. It was a girls trip, we enjoyed the hot tub and fire outside, great atmosphere. Would definitely stay there again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 27, 2018
I always love staying here. Such a clean and friendly place!
Comment from Hotel Management
Apr 25, 2018 by Front Office Manager, Hotel Management
Thank you for your review. We look forward to seeing again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Very nice, elegant hotel.

Posted Feb 3, 2018
For work purposes, its was above our usual standards. Very elegantly appointed. Room and beds perfect. Bathroom was exactly what we like.....good water pressure and shower head with combos.
4 out of 5
by A verified traveler

Posted Jan 18, 2018 on Hotels
Comment from Hotel Management
Jan 22, 2018 by Miguel Duran, Regional Sales Manager, Hotel Management
Thank you for taking the time to provide us with your feedback! We hope to see you again in Las Cruces.
3 out of 5
by A verified traveler

Posted Jan 10, 2018 on Hotels
Nice hotel but the TV service in the room was awful. Very disappointed in the overall stay because of this.
Comment from Hotel Management
Jan 24, 2018 by Miguel Duran, Regional Sales Manager , Hotel Management
Thank you so very much for allowing us the opportunity to serve you! We sincerly apologize that your stay was impacted by the TV services. We are pleased to announce that we will be making several enchancements at our hotel to include new 49 inch Flat Screens and upgraded DirecTV service! We hope that you will consider our hotel again. Please feel free to contact the hotel directly for updates as they are being done. Safe travels!
2 out of 5
by A verified traveler

Disappointing and uncomfortable stay

Posted Jan 10, 2018 on Hotels
We were disappointed in this Hilton property. For the area, its a fairly pricey hotel but its not a high-end hotel. Its average. The location is fair. There arent any restaurants nearby. There's a gas station and convenience store next door. The staff was nice. Our room was on the second floor and the window looked out right on the 1st floor room and we had a giant air con unit in front of our window. The most frustrating thing was that the beds were really really uncomfortable. They have some odd blow up mattress hybrid that we didnt even think worked. We tried setting the dial but felt no change. The beds were just hard and uncomfortable. We had three nights of not great sleep. We would not stay here again as long as those beds are still in use.
Comment from Hotel Management
Jan 22, 2018 by Miguel Duran, Regional Sales Manager , Hotel Management
Thank you for taking the time to provide us with feedback regarding your experience at our hoteel. We sincerely apologize that our hotel fell short of your expectations. Please be ensured that we will be making several enhancements in our guest rooms and hotel to elevate our guest experience. These additions to our beautiful hotel will include 49 Inch Flat Screen TV’s with upgraded DirecTV® Channel lineup, new AT&T® NextGen StayConnected Internet Service, Hilton Garden Inn Serta® Restful Garden Plush Beds and much more! We want your stays to be absolutely perfect and we appreciate your patience while we move forward with our new product.
5 out of 5
by Marie

Cosy, charming and fine hotel

Posted Jan 3, 2018 on Hotels
Wonderful stay. The bed is comfortable. I enjoyed the hot breakfast made to order.
Comment from Hotel Management
Jan 22, 2018 by Miguel Duran, Regional Sales Manager, Hotel Management
We appreciate you taking the time to provide us with details regarding your stay. We hope to see you again in Las Cruces!
5 out of 5
by A verified traveler

Posted Jan 2, 2018 on Hotels
We were greeted by a courteous clerk, and we checked in within minutes. The hotel was very clean and every room from the lobby to our room smelled delightful.
Comment from Hotel Management
Jan 22, 2018 by Miguel Duran, Regional Sales Manager , Hotel Management
We are delighted to hear that your stay at our hotel was enjoyable! We hope to have the opportunity to serve you again during your next visit to Las Cruces. Safe travels!
3 out of 5
by Mark

Posted Jan 1, 2018 on Hotels
Only a stop for a road trip which was fine - room ok, food ok nothing special. Big problem was a noisy A/C unit that kept on switching on for 3-4 seconds through night (after about 3am)
Comment from Hotel Management
Jan 22, 2018 by Miguel Duran, Regional Sales Manager, Hotel Management
Thank you for taking the time to provide us with your feedback. We sincerely apologize that your stay was negatively affected by the A/C unit. Also, for future reference, our hotel offers Daily Specials in our restaurant if you want to order something different from the menu. We hope that we will have another opportunity to serve you if ever again in the Las Cruces area.