Ratings based on 192 Verified Reviews

4.0 out of 5
85% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Albuquerque, NM

Hotel in need of renovation

Posted Jan 2, 2017
This hotel has not changed in decades. The rooms need updating. They were clean but rundown. We could hear the person in the room next to us coughing all night. The exterior and lobby of the hotel is beautiful. It's a little deceiving.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Great place to stay! Clean, great staff, & great location!
5 out of 5
Recommended
for Everyone
by A verified traveler from SD, CA

Loved our stay !

Posted Dec 30, 2016
We loved our stay at at Hotel Encsnto ! We were in route from Texas to San Diego , so it was just over night . They were so welcoming of our dog, kind and warm , he was able to be with us in the lobby - loved the happy hour - great chips & salsa. The hotel was charming , lovely old Mexican style , rooms were nice , beds were super comfortable . Would definitely stay again !
4 out of 5
Recommended
for Everyone
by A verified traveler from alaska

nicest hotel in Las Cruces, NM

Posted Dec 27, 2016
Pros: restaurant, friendliness of front desk. beautiful Heated pool, lovely area around pool...
stayed in Cruces so we could go carolling in old Messilla & stay overnight for the hotel's Christmas brunch the next morning...delicious
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Dec 27, 2016
Pros: I enjoyed the staff and the great location.
Cons: Off hand, I can't think of anything.
Location: The Mesilla Valley Mall is just across the street from the hotel on the west side. There are many restaurants nearby such as Red Lobster.
Very accommodating. The staff tried to cover all my request and I got a room overlooking the city. We enjoyed room service for breakfast and the food was quite good. The staff was one of the most friendly I have come across.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 11, 2016
Beautiful hotel and nice stop over on long road trip.
4 out of 5
Recommended
for Couples
by A verified traveler from US

Posted Nov 28, 2016
Hospitality was great. Loved the pool and hot tub. Overall location is very good.
4 out of 5
Recommended
for Everyone
by A verified traveler from Albuquerque, NM

Lovely hotel

Posted Nov 26, 2016
Beautiful grounds--nice Thanksgiving brunch. The rooms are comfortable but not luxurious. The grounds and views are outstanding, and the lobby area was beautifully decorated for the holidays.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Hotel Encanto - Las Cruces

Posted Nov 20, 2016
Pros: The interior décor and the welcoming, helpful staff.
Cons: Hmmm! None that I can think of ...
Location: There are many shopping opportunities in walking distance.
Is was truly a treat staying at Hotel Encanto. We so appreciated the vision of the Heritage Hotels founder and CEO Jim Long for his vision to incorporate cultural preservation into the design and appointments of this as well as his other hotels. In addition to the ambiance, the staff at Hotel Encanto were extremely gracious. Compliments especially to Alex Salinas, Director of Room as well as Nicolette, Hannah at the Front Desk and Trevon and Vanessa in Garduno' Restaurant. We look forward to future stays at Hotel Encanto. ~ www.HotelEncanto.com ~ and ~ www.HHandR.com ~
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Nice Place

Posted Nov 7, 2016
Pros: Nice staff and clean rooms.
Cons: Things that are usually included in most hotels can be added at a nominal fee.(Fridge, microwave....)
Location: Very easy to get to NMSU or the mall.
Very nice hotel with everything you could need. But they want to charge you for everything.