Exterior

Reviews of La Quinta Inn by Wyndham Las Cruces Mesilla Valley

2.5 out of 5
La Quinta Inn by Wyndham Las Cruces Mesilla Valley
790 Avenida De Mesilla, Las Cruces, NM

Reviews

6.2
Rating 10 - Excellent. 229 out of 1011 reviews" "
Rating 8 - Good. 196 out of 1011 reviews" "
Rating 6 - Okay. 180 out of 1011 reviews" "
Rating 4 - Poor. 184 out of 1011 reviews" "
Rating 2 - Terrible. 222 out of 1011 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Karla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Broken AC. Became too late to accomodate in different room requested a refund for one of the rooms and they made it seem like it was approved but then was told that it wasnt and that it never would be.
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 24, 2024
thank you for taking the time to tell us about your stay. we will work hard to insure this doesn't happen again. Safe travels.

4/10 Poor

Wes

Disliked: Cleanliness, staff & service, property conditions & facilities
The building was unkept. We were on the second floor and there was no elevator, we had to walk up stairs. We are 65 years of age. The grounds were unkept and dingy. There was no "breakfast" nor food of any kind. There wasn't even any coffee available downstairs. Just the cheap coffee pods in the room. It would have been ok for a $65/night, but I paid $158/night and I smelled marijuana in the hallways. I have nothing against pot, but it is supposed to be a smoke-free place. I will not stay here again.
Stayed 1 night in Mar 2024
Response from Sierra on Mar 24, 2024
I do apologize for not being able to accommodate you with a bottom floor. Unfortunately, do to the demand that weekend we did have unusually high rates. One way to ensure a desirable room selection would be to call the hotel directly the day of arrival to see what we can do to meet those accommodations. we are always eager to assist in any way we can.

4/10 Poor

julie

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
alright this place was disgusting. the room smelled terrible. like so terrible. we attempted to switch rooms bc of the super kind lady at the desk to enter a room which smelled even worse. so we retreated to the first room. the sheets were stained on one bed. one hundred percent not recommended. there is apparently a newer hotel across the street...might be worth checking out.
Stayed 1 night in Mar 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

4/10 Poor

Deanna

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 21, 2024
Thank you, for letting us know about your staying.

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
no coffee or breakfast
Stayed 1 night in Mar 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Jesusa

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 2 rooms but when we checked in there’s no room available
Stayed 1 night in Mar 2024
Response from Stephanie on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Megan

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk agents clearly overworked, rooms not clean because of staffing issues (according to front desk.) Broken windows, stained carpets, mold in bathroom, security lock broken on room door. Breakfast not provided even though it’s advertised was told they didn’t have staff or money for providing breakfast. Terrible place to stay . The grounds around the hotel are also not maintained, trash and weeds throughout. Disgusting
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Elsa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this hotel was horrendous. Customer service atrocious. Attendant made us wait about 20 minutes while he physically checked if there was any available clean room for us, although I had a reservation. The carpet, and the chairs were filthy. The whole room as simply unsanitary. Rust in the shower head, no light bulbs for the lamps, bathroom door damaged, missing grate for the air flow vent. Never again! Unfortunately we need to stay one night.
Stayed 1 night in Mar 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

4/10 Poor

Michael, Salem

Disliked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Stephanie on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Margarita

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What i didn't like was how we were treated by staff and owners. They were ruthless, obnoxious. Threatened us I got rude back at them also. We only spent one night, threw us out the next day, because of the situation. They kept my money, refunded me back nope. Another guest that was there also, couldn't wait until she got out of there. Their reviews weren't so great so good either.😡
Stayed 28 nights in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Christine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

10/10 Excellent

Margaret

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
Super disappointed. Rooms were not ready to check in at 5pm. Rooms were not cleaned, tv and air conditioning did not work and although they advertised a breakfast there was not even coffee available.
Stayed 1 night in Mar 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The window on first floor didn’t lock. Dirty carpet and mold in shower.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 21, 2024
Thank you, for letting us know about your staying.

6/10 Okay

Kim

Liked: Staff & service
We usually stay at this property when in Las Cruces but next time we will look other places. No remote in room, light bulbs out in lamps, not enough towels and just didn’t seemed to be cleaned with care as it usually is.
Stayed 2 nights in Mar 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

8/10 Good

Angelina

Stayed 1 night in Mar 2024

4/10 Poor

Beverly

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No towels, facial tissue, glasses, or toilet paper. The beds were comfortable, and the sheets were clean.
Stayed 3 nights in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Grama

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Place to go and relax
Stayed 2 nights in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

6/10 Okay

Luther

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Thank you, for letting us know about your staying.

4/10 Poor

Samantha

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty, since its pet friendly the carpet in rooms and hallways smelt like urine. rooms smelt like mildew and showers had mildew on ceiling
Stayed 2 nights in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

10/10 Excellent

Amelia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have interacted with two staff members and they both have been amazing! Thank you!
Stayed 1 night in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

10/10 Excellent

Desirae

Stayed 1 night in Feb 2024
Response from Stephanie on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

richard

Liked: Staff & service
Disliked: Property conditions & facilities
There was to be breakfast there's wasn't. We were told that check in but that did not lower my rate it was to take two or three days to fix.I check on the internet two check the rates for next Friday. They were the same ad I paid making me think that you quit having breakfast.You should take breakfast off the internet. There was no ice machine or refrigerator
Stayed 1 night in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was clean and the staff was friendly and more than happy to help
Stayed 1 night in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

4/10 Poor

Debra

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We came in late off the road tired and wanting to get in our room i had reserved. My key didnt work after 2 trips back to the front desk it still didnt work. They had to do someone with a handheld keyboard after about 10 minutes it opened but then the room was cleane so we had to get anotjer room
Stayed 1 night in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

2/10 Terrible

Taylor

Traveled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Prepaid for a room but when I arrived there were 6 other people waiting in the lobby that also reserved but they had no clean rooms. Waited for 30 min and never saw anyone in staff. Heard they couldn’t find the maid so the lady working at the front desk was cleaning rooms 1 by 1. Absolutely horrible service. I ended up leaving and spending more money else where.
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Thank you, for letting us know about your staying.

10/10 Excellent

Krystal

Stayed 1 night in Feb 2024
Response from Sierra on Mar 21, 2024
Thank you, for letting us know about your staying.

10/10 Excellent

Paul

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near shopping, restaurants and highways. Great value
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Thank you, for staying with us...

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Pm
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 21, 2024
Thank you for staying we us..

6/10 Okay

marco

Disliked: Staff & service, amenities, property conditions & facilities
The place s basically shut down for construction. So they am everyone on one side and all facilities were shut down. They had one person working and when their shift ended no front staff until 8 am the next day. No breakfast offered, yet when you rent the place it said it was offered.
Stayed 1 night in Jan 2024
Response from Front Desk on Mar 21, 2024
Thank you for staying with us.

10/10 Excellent

Carolina

Traveled with family
Liked: Amenities
Quiet
Stayed 1 night in Jan 2024
Response from Sierra on Mar 21, 2024
Thank you for staying with us. we hope to see you again

2/10 Terrible

John Mark

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Sierra on Mar 21, 2024
Thank you for your stay

10/10 Excellent

Priscilla

Liked: Amenities
Great place to stay
Stayed 2 nights in Jan 2024
Response from Sierra on Jan 26, 2024
Thank you for staying with us Priscilla. we hope to see you again. Safe travels

4/10 Poor

Ashlynne

Business traveler
Disliked: Cleanliness, property conditions & facilities
Unfortunately my room had no heat and there was no one at the front desk to be found. My shower also did not work great. It had very little pressure and the spout was broken to fill the bath tub up. My room was also not vacuumed.
Stayed 1 night in Jan 2024
Response from Sierra on Mar 21, 2024
I'm sorry to hear that. I hope we can make it right in the future. please ask for Sierra if you decide to give us another chance.

2/10 Terrible

Richard

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Outside and he lobby was not well lighted, Lobby men's room was filthy and did not looked like it had been cleaned in weeks. People setting outside of their rooms on chairs yelling at each other . After walking back to view my room, i decided not to stay there and told the desk clerk I would not be staying there and went down the road and got another Motel room. I would appreciate a refund.
Stayed 2 nights in Jan 2024

4/10 Poor

Arthur

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in absolute horrible condition our first room didn’t have heat and was dirty or second room was missing the air vent so the filter was hanging out of the roof the floors were dirty and had a bad smell the bed was not bad but had some stains on the linen the side entrance doors didn’t work with a card so you had only the main entrance for access the staff were very nice and courteous the parking lot had homeless people sleeping in it as they are everywhere in that area it’s a place to stay in a pinch but would definitely look elsewhere
Stayed 2 nights in Jan 2024

10/10 Excellent

Paula

Stayed 1 night in Jan 2024
Response from Sierra on Jan 26, 2024
Thank you for choosing our hotel, and for taking the time to write a review! we are thrilled we were able to exceed your expectations, We look forward to welcoming you back to our hotel in the future

4/10 Poor

Hal

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We have stopped there several times and was always average. This time it was not as clean, asked for nose tissue and they didn't have any, no water or even a vending machine, heat didn't work, they had to bring us a space heater, had to ask for water cups for bathroom ,and no breakfast today. I will find somewhere else to stay when I travel that way. The young man who checked in was very nice. He was going off shift so wasn't there for the rest of our stay.
Stayed 1 night in Jan 2024

2/10 Terrible

Randall

Stayed 1 night in Dec 2023

4/10 Poor

rosa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived to check in was left waiting apparently the staff who was going to help me was busy with something else, after 20 minutes of waiting another staff member came to help, then I find out actually 5 members of staff where there and nobody could help me. A “member of staff” (woman was not dressed appropriately, was cleaning a room in a hurry. I believe that my room at 10:00pm was treated the same way because our room was not cleaned appropriately. No soap, barely any towels. In the morning I went to get breakfast and they were not serving breakfast or coffee. Staff said they had a broken fridge and would be shut down if they even served coffee. Hands down worst experience I ever had at a La Quinta
Stayed 1 night in Dec 2023

6/10 Okay

M H

Stayed 2 nights in Dec 2023
Response from Sierra on Jan 26, 2024
Thank you for staying with us. hope to see you again

2/10 Terrible

Randall

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sierra on Jan 26, 2024
Thank you for choosing our hotel, We look forward to welcoming you back to our hotel in the future

4/10 Poor

Shengrui

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
No tissue, loose ceiling boards, loud heating and no heating in the morning, no breakfast, no shampoo
Stayed 1 night in Dec 2023

2/10 Terrible

Linda, Las Vegas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need to be updated and area around the hotel needs to be cleaned up
Stayed 1 night in Dec 2023
Response from Sierra on Jan 26, 2024
Thank you for taking the time to leave us a review. steps have been made to improve the guest experience. we hope for a chance to show you in the future.

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Place
I checked in, went to room, no towels, no blankets and no pillows. Hallway was dirty and trashy. Obvious they having trouble getting employees. I went back to front desk, cancelled and moved on.
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Stayed 3 nights in Dec 2023

2/10 Terrible

Nancy

Hotel is In Disarray!
Room was not ready when I got there. No TP or kleenex in bathroom. Had to ask for controller for temperature control. No coffee for the room pot. No drinking cups in room. H ad to ask for these too. The lock on my door was broken. One of the hotel outside doors was broken and not locked. There was only dirt in the courtyard. This hotel's management needs help!
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sierra on Jan 26, 2024
Thank you for choosing our hotel, and for taking the time to write a review! we are thrilled we were able to exceed your expectations, We look forward to welcoming you back to our hotel in the future

2/10 Terrible

Sylvia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Sierra on Jan 26, 2024
Thank you for choosing our hotel, and for taking the time to leave a review! We hope for a chance to welcome you back to our hotel in the future.

2/10 Terrible

Matthew

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was horrible. Checked in and room was disgusting. Took pictures and walked out of health hazard room. Front desk was terrible. Went to another motel.
Stayed 3 nights in Dec 2023