Ratings based on 306 Verified Reviews

4.4 out of 5
84% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Mexico

Would have been great except for check out.

Posted May 18, 2017
Pros: The rooms were comfortable and clean.
Cons: The front desk staff could learn to properly work with customers.
We were in town for a graduation ceremony. When the ceremony lasted longer than expected, I called the front desk and requested a late check out. The woman I encountered raised her voice and lectured me about how busy they were so we just checked out on time and missed a portion of the ceremony and lunch with the family- the entire reason for the trip. Also, when we went to breakfast there were several things missing or that had run out.
Comment from Hotel Management
Jun 12, 2017 by Front Desk Manager , Hotel Management
Thank you for bringing this serious matter to our attention. As we pride ourselves on delivering a memorable hotel experience during your travels we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology, for request not being requested. Upholding my commitment to provide a memorable experience with the exceptional service is important. Once again thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Las Cruces.
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Las Cruces stay

Posted Apr 27, 2017
Pros: Location, to my appointment, the room condition and friendly staff
Cons: Continue great service
Location: lots of nearby restaurants, stores and freeway close
I arrived late from a long flight and drive tired, the staff at the counter were friendly, fast and informative about the the room location, to call with any questions and time breakfast would be available. Their effort and enthusiasm made for a good nights sleep. Thank you
Comment from Hotel Management
Apr 27, 2017 by frontdeskmanager , Hotel Management
As a valued guest to us your feedback means a lot to us. We are glad to hear that you enjoyed your stay here with us. Also that your check in experience was convenient and fast. We hope to see you again shortly. Thank you for staying with us at the SpringHill Suites Marriott in Las Cruces.
2 out of 5
by A verified traveler

We were there in 2011!?

Posted Apr 6, 2017
Completely different hotel. Key cards did not work (every day had to get new ones), noisy neighbors that shook the ceiling, and the entire place was much more run down. I was so excited to go back. What a huge disappointment. We traveled from Ohio to New Mexico, and I am embarrassed I put my family that is new to Las Cruces in this hotel after I said how nice it was. At the front desk there was a ledger with notes from staff to each other, and one day a notation that someone coming in should get a very special better room. That made me feel terrible since I spent a lot of money for 5 nights there, thousands of miles from home, and were not given any special treatment at all.
Comment from Hotel Management
Apr 14, 2017 by SpringHill Suites Marriott, Hotel Management
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization.
4 out of 5
by Peter

Posted Mar 15, 2017 on Hotels
Very nice, comfortable room.
Comment from Hotel Management
Mar 21, 2017 by Guest Service Champion, Hotel Management
Thank you for staying at the Springhill Suites Marriott in Las Cruces. As a valued guest to us we are glad to hear that you enjoyed your stay with us. We hope to see you again soon .
4 out of 5
by JULIE M

Posted Mar 13, 2017 on Hotels
Comment from Hotel Management
Mar 21, 2017 by Guest Service Champion, Hotel Management
Thank you for choosing to stay at the Springhill Suites Marriott in Las Cruces. We hope you enjoyed your stay here with us. We hope to see you again.
4 out of 5
by John

Posted Mar 6, 2017 on Hotels
Very nice hotel. The only hitch was the comfort of our mattress and that of the the fold out couch were not that great. Nice sheets and great pillows though. Liked the design of the room and lobby - elegant yet inviting. Love the free breakfast!
Comment from Hotel Management
Mar 21, 2017 by Guest Service Champion, Hotel Management
Thank you for staying here with us at the Springhill Suites Marriott in Las Cruces. As a valued guest to us we are glad to here you enjoyed your stay with us. We do apologize about the the mattress and the pull out bed. We hope aside of all the inconvenience you enjoyed the stay here with us. We hope to see you again.
5 out of 5
by Brian

Posted Feb 27, 2017 on Hotels
Comment from Hotel Management
Mar 21, 2017 by Guest Service Champion, Hotel Management
Thank you for staying here with us at the Springhill Suites Marriott in Las Cruces. As A valued guest to us we are glad that you chose to stay with us , and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location

Posted Feb 19, 2017 on Orbitz
We will be back great location, have been here several times our go to place to stay
Comment from Hotel Management
Feb 27, 2017 by FD Agent, Hotel Management
Thank you for staying here with us at the Springhill Suites in Las Cruces. We are glad to hear you enjoyed your stay here with us. We hope to see you back again soon.
4 out of 5
by Trevor

Posted Jan 29, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for choosing to stay here with us at the Marriott Springhill Suites in Las Cruces. We hope you enjoyed your stay and hope to see you again.
5 out of 5
by A verified traveler

Posted Jan 17, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Thank you for choosing to stay here with us at the Springhill Suites Marriott in Las Cruces. We are glad you enjoyed your stay here with us. We hope to see you again soon