- Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel but Unhappy with the $1000 Deposit
The hotel and staff are fantastic and we had a wonderful time. But I am unhappy with the $1000 deposit required at check in. First I find it far too high and second the process to refund it was very strange. At check in they charged my credit card $1000 and then at check out they said they had to run it again for another $1000 before they could refund the original $1000. None of this made any sense to me and I was left with two $1000 receipts and only one showing a refund of $1000. I don't understand it and this is the only hotel I have ever stayed at that refunds a deposit in this manner and I travel all over the world.