Ratings based on 568 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from ENGLAND

BUILDING VERY OLD . HARDLY EVEN 2 STAR .

Posted Dec 5, 2017
Pros: THE STAFF
Cons: ALL OF IT
Location: LONG WAY TO WALK TO THE BEACH. DON'T TELL YOU THERE ARE MANY MANY STEEP STEPS TO CLIMB TO EVEN GET TO THE FRONT DOORS . !!!!!!
As building is round and VERY OLD -- shape of room small ,-- [ delux room !!] ,almost totally impossible to access the toilet [ only INCH OR TWO from FRONT of toilet to the WALL ]. No soap and only ONE hand towel ON ARRIVAL --- CHIPPED glasses to drink from in bathroom , bedside electric fitting pulled away from wall --hanging , both bedside lights only come on together, so if one wants sleep -cannot only have one on. Huge TV , NO English program, film or video available. No lift or easy access to POOL , HAVE TO CLIMB TWO MORE FLOORS beyond the top floor lift -- mostly in the dark -- no light bulbs or directions how to find it . No lounge -- only extension to dining room . Breakfast VERY VERY POOR -- never 'top' anything up if empty . Only ONE croissant left most all breakfast time ! Some Lift buttons don't work etc etc .. Shall I go on ---- . IT is NOT 4 star --I RATE IT 2 --but also needs better management and maintenance . ASKED FOR ROOM SERVICE [ some Ice ] -- not arrived after 45 mins -- eventually went fetch some from Dining room --going up and down lifts to go get it !! Went to another Hotel --same star , same price --what a difference . Fabulous !
2 out of 5
by George

Overpriced

Posted Oct 9, 2017 on Hotels
This hotel is so overpriced there is nothing further to say, except way to rip off tourists.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to central shopping mall, the beach and food

Posted Aug 13, 2017
Very happy with the service. The rooms were clean and the staff were very helpful. However there needs to be more activities around the area for things to do to complete the holiday!
4 out of 5
by ahmed

Good 4 star hotel

Posted Jul 20, 2017 on Hotels
My experience of this hotel was very good. 4 star hotel with good amenities and staff were polite and helpful. Very good transport links, with main bus station just 2 mins walk and very close proximity to the beach. Plenty of restaurants and shopping nearby. The WIFI was fine and the usual standard for most hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Fife

Nice hotel, overlooking port, close to beach

Posted Jul 5, 2017
We had a lovely time, the food and as excellent, hotel close to all amenities, lots of restaurants and friendly bars.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 26, 2017
Nice stay at this hotel next to the beach and close by to shops. Staff were very friendly.
4 out of 5
by Mohamad Hassan

This traveler left a rating score only Posted May 19, 2017 on Hotels
5 out of 5
by Juan Carlos

Posted May 16, 2017 on Hotels
Very nice and comfortable. Service personnel Very amicable
4 out of 5
by Mr Fabio A

Nice Hotel.

Posted May 2, 2017 on Hotels
The hotel was great the beach near by and lots of Restaurants by the sea front. Bus station 5 mins walk so you can get a bus to the airport or to go to maspalomas and playa del Ingles. Swimming pool on the 25th Floor and breakfast serve on the 23rd floor Great shower and bath.great hotel.
3 out of 5
Recommended
for Couples
by A verified traveler from England

Decent city hotel for the beach and port

Posted Mar 20, 2017
Pros: Location to port, city beach, bus station. Facilities were adequate for a tourist stay with rooftop dip pool, small but serviceable gym on 24th floor.
Cons: Reception staff English for some and responding to queries.
Location: Near the port for cruise ships, bus station, a shopping centre Short walk to beach and various restaurants and bars.
We stayed 1 week as a tourist couple at this distinctive and rather dated looking hotel from the outside. It was a comfortable stay with a decent size clean double bedroom, massive TV, minibar and in room wifi (for a smallish fee). Air conditioning was a bit underpowered and the room was a little tired in spots but otherwise perfectly serviceable. The breakfast buffet in the 23rd floor dining room was OK if a bit limited and repetitive but with good quality ingredients (eg. juices, fruit, pastries). Staff in general were OK and willing to help but there was a bit of lack of English at reception for 1 member of staff exemplified when trying to resolve where some pyjamas had disappeared to! It was resolved by the next day with an apologetic offering of chocolates. Location is quite central but a long walk or short bus ride from the Triana tourist and shopping area. A bus or taxi ride are 40 to 20 minutes to the airport.