Dear Pawan Kumar,Thank you for taking the time to share your feedback regarding your recent stay at Aria. We are delighted to hear that you had a smooth check-in experience with Angela and enjoyed your room along with the location of our hotel. Your kind words about Angela and our housekeeping team are much appreciated and they will certainly be shared with them. However, we also sincerely regret to hear about the service you received from one of team members. This certainly does not reflect the high standards of service we aim to provide. We appreciate you bringing these details to our attention, and we will be conducting a thorough review of this situation. Additionally, we apologize for the inconvenience caused due to the lighting issue in your room, and we thank you for your understanding about the quick resolution provided by our engineering team. We value your feedback and hope to use your comments to further improve our guests' experiences in the future. Thank you once again for choosing Aria, and we look forward to getting another opportunity to serve you better in the future.

Dear Elizabeth,We would like to express our deepest regret for the disappointing experience you encountered during your recent stay at Aria. The condition you described regarding your room is certainly not reflective of our standards, nor the Aria experience that we aim to provide our guests. We assure you that the wet spot issue, delayed room cleaning, and key card concerns have been forwarded to our housekeeping and maintenance teams for attention. Please accept our sincerest apology. Regretfully, we missed out on an opportunity to make your visit more enjoyable, something we deeply regret. It saddens us to think you won't be back, but we are grateful for the valuable feedback that will help us to improve.Thank you once again for sharing your experience, and for staying with us in the past. We greatly appreciate your input and cherish the memories shared.

Dear Mark,Thank you for taking the time to share your detailed feedback regarding your recent stay at Aria. We understand your concerns about the extra costs associated with the mini-fridge and the lack of certain amenities like a microwave or coffee maker. We appreciate you expressing your thoughts on our policies, as they are primarily based on maintaining an elevated level of service and experience for all our guests.Rest assured, your remarks about the pricing of the food and beverages in our restaurants and bars are noted. Hospitality and guest satisfaction are our utmost priorities, and we apologize if you felt our current setup fell short of your expectations. We continue to re-evaluate and improve our services based on feedback like yours. Once again, thank you for choosing Aria, and we look forward to an opportunity to better meet your expectations in the future.