Not as advertised
Posted Jun 16, 2016 on Orbitz
We booked this hotel largely due to the description of the pool. However, the first day of our stay, the pool was filled with dirt and plant debris. When we asked about this at the desk, we were told the pool is only cleaned every other day. The next morning, the water had been cleared as promised. However, the sheets on the beds surrounding the pool had not been changed and there are no chairs available to sit on. We went out for the day and when we returned at 3pm the sheets had still not been changed from the night before. I inquired at the desk and they agreed to send someone out. The staff person who came out only changed the sheets on one bed for us. I informed him that none of the beds had been changed since the night before. He looked at the bed next to us, which was obviously stained with dirt and oil, and said, "Gross," then walked out without fixing the problem. In contrast to the hotel advertisement, there was no food service at the pool. In addition, although water was supposed to have been available every day in our hotel room, this was not provided and we had to ask daily. Ultimately, we received a refund for two of our three nights due to these problems.