First & Last Stay
Posted Jan 11, 2017
From check-in to check-out, me and my boyfriends stay was beyond horrible. The first room we had, the sheets were dirty with black stains on them, and the bathroom mirror was dirty. So we got stuck having to do a room change at 2:30am. The next room, the bathroom mirror was still dirty but we were too tired to complain about it. However, on the second night, throughout the night, we kept hearing this strange creaking noise in the room that didn't allow us to sleep. I was irritated because I had an important interview and was not well rested for the occasion. When my boyfriend took our concerns to the front desk about the noise, the front desk agent's exact words were "well I see your second room was comped for the night so I don't really know what you want me to do about it; you should've came down earlier and said something," (at 3am in the morning?!) EXTREMELY RUDE. This stay has been nothing but an inconvience and Bally's will NEVER get my business again. There's plenty of other top quality hotels that deserve my money. What a joke.