Pillowtop beds, in-room safe, desk, blackout drapes
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Reviews of Horseshoe Las Vegas

4 out of 5
Horseshoe Las Vegas
3645 Las Vegas Blvd S, Las Vegas, NV

Reviews

7.8

Good

Rating 10 - Excellent. 4806 out of 12033 reviews" "
Rating 8 - Good. 3430 out of 12033 reviews" "
Rating 6 - Okay. 1835 out of 12033 reviews" "
Rating 4 - Poor. 1061 out of 12033 reviews" "
Rating 2 - Terrible. 901 out of 12033 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Henry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

6/10 Okay

Simson, Toms River

Business traveler
Liked: Cleanliness, staff & service
Seems like this resort is ready for an upgrade.
Stayed 2 nights in Apr 2024
Response from Dan on Apr 19, 2024
Thank you for taking the time to share your thoughts. Guest satisfaction is our number one priority.

2/10 Terrible

Rattanaporn

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service is not good i stay three day no clean up
Stayed 3 nights in Apr 2024
Response from Kimberly on Apr 19, 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Francisco

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Las áreas estaban Descuidadas y los paños eran viejos
Stayed 5 nights in Apr 2024
Response from Kimberly on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
was a good stay
Stayed 3 nights in Apr 2024
Response from Dan on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

6/10 Okay

sandy, santo domingo

Traveled with group, Business traveler
Disliked: Cleanliness
Bajo fuerte a Cigarrillo y marihuana en toda el área del casino y Lobbie.
Stayed 4 nights in Apr 2024
Response from Kimberly on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Therese

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always come back every year to the Horseshoe. I've been back at least a dozen times. It's a great value. It's right in the heart of the Strip. It has access to the Monorail which makes getting around Vegas easy. You get the whole Vegas experience at a great value.
Stayed 3 nights in Apr 2024
Response from Kimberly on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Alberto S, Minneapolis

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
You pay for an extra daily resort fee for what? Wifi for 2 only. No bottled water, no room cleaning! Nothing
Stayed 3 nights in Jan 2024
Response from ALM on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Marilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the comfortable beds, access to the monorail and access to the food and shopping at Paris. The staff was nice and accommodating and the rooms were clean. Also liked being in the center of the strip with easy access to the bus.
Stayed 7 nights in Apr 2024
Response from Dan on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Oscar, CYPRESS

Traveled with partner
Liked: Amenities, property conditions & facilities
I asked several times for my room to be made up. They would promise me it would get done but yet it never was. I had called 4 times in one day and they never came even after several promises. Other than that, the Hotel itself was awesome.
Stayed 3 nights in Apr 2024
Response from ALM on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Jeffrey M

Liked: Cleanliness, staff & service, property conditions & facilities
Good place and location. I see construction so some amenities weren’t available like the pool.
Stayed 5 nights in Apr 2024
Response from John on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Gloria

Traveled with group
Liked: Cleanliness, staff & service, amenities
Room was quiet and functional but charged for every little thing unlike other hotels in other tourist areas. The cabinets in the bathroom and trim needed to be repainted.
Stayed 3 nights in Apr 2024
Response from John on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Cheyenne

Traveled with group, Traveled with partner
Disliked: Cleanliness, staff & service
Everything was okay for the price.
Stayed 3 nights in Apr 2024
Response from John on Apr 18, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Kimberly on Apr 19, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Boris

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff is horrible
Stayed 5 nights in Apr 2024
Response from John on Apr 18, 2024
Hello Boris, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Ryan Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in the center of the strip, no rental car or Uber needed. Bummed their was an arcade that replaced the sports book.
Stayed 3 nights in Apr 2024
Response from John on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

JAMES

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is fine except for smokey smell on the Casino floor
Stayed 3 nights in Apr 2024
Response from Dan on Apr 17, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

KONSTANTINOS

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a great spot. Other than that our stay was fine.
Stayed 2 nights in Apr 2024
Response from ALM on Apr 17, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To much walking.
Stayed 6 nights in Apr 2024
Response from Latrice on Apr 17, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

Alighah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed this place it was near everything!
Stayed 1 night in Feb 2024
Response from Michelle on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Braden

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good neutral spot, close to everything.
Stayed 4 nights in Apr 2024
Response from Latrice on Apr 16, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Jesús Enrique

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
como areas are no good,
Stayed 1 night in Apr 2024
Response from Latrice on Apr 16, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Johnson

Stayed 4 nights in Apr 2024
Response from Latrice on Apr 17, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

Casey

Traveled with family
Liked: Staff & service
Great Location!!
Stayed 3 nights in Apr 2024
Response from Dan on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Ana Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel except the pool wasn’t working
Stayed 3 nights in Apr 2024
Response from Latrice on Apr 16, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Marisol

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved my stay here! the hotel/casino is very nice and calm compared to others, plus there are a lot of food places just a few minutes away. Not to mention there is a brand new arcade area, the real bodies exhibition and other shops inside the hotel! will stay here again for sure :)
Stayed 4 nights in Jan 2024
Response from ALM on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Brian Wai Yan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is pretty good, the upgrade room is clean. If they can provide some water, it would be perfect!
Stayed 4 nights in Apr 2024
Response from John on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Not accommodating, unfriendly, did not get the room I booked
Stayed 1 night in Jan 2024
Response from John on Apr 16, 2024
Hello Richard, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Kimberly on Apr 18, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Bianka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Excellent

angel h

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Gerardo

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Latrice on Apr 16, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Donna

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent! The rooms are large, we were in resort tower. Many dining options. We liked Bobby burgers. Guy Fieris flavortown. And cafe americana. The Paris casino is attached so these restaurants were connected . I'd stay here again.
Stayed 6 nights in Apr 2024
Response from Latrice on Apr 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Poonam

Disliked: Property conditions & facilities
Very dirty place . Room they give me have a smell of cigarettes. When I told them that they can change my room but they start fussing about changing my room
Stayed 3 nights in Apr 2024
Response from Latrice on Apr 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

tres

Liked: Cleanliness, staff & service, property conditions & facilities
pretty good, friendly staff.
Stayed 1 night in Apr 2024
Response from Latrice on Apr 16, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very well located. Very clean. Check in was easy. Very economical considering everything. I would stay again
Stayed 1 night in Apr 2024
Response from John on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from John on Apr 16, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing experience
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 15, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

William

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Latrice on Apr 15, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Krisinda

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the Horseshoe, as everything was walkable and I loved the plaza out side of Giordano's. Pick up and drop off was easy. I would recommend and stay again
Stayed 4 nights in Apr 2024
Response from Latrice on Apr 14, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Fernanda

Traveled with family
Liked: Staff & service
Did not like the fact that it is advertising it has a pool but it doesn't have a pool that is open. They tell you when you get there that in order to use a pool you have to go to the Paris Hotel. The pool at the Paris is overcrowded with no chairs available for people to sit at. We tried several times during our stay to go but could not get chairs. How is this fair?
Stayed 3 nights in Apr 2024
Response from Latrice on Apr 14, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your stay. We are working hard daily to improve the Hotel/Casino so that our guest can have a fantastic experience. Please have a great day.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Michelle on Apr 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

8/10 Good

Ivette

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Walkable to the strip great location
Stayed 1 night in Feb 2024
Response from Latrice on Apr 13, 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Haidee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and reasonable price
Stayed 5 nights in Apr 2024
Response from Michelle on Apr 13, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Julie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We liked the location and the friendly housekeeping staff. The check-in staff was rude and unaccommodating. It was very disorganized, and staff was not clear on instructions of where certain things are located. There were homeless people sleeping in the halls on our rooms floor. We brought it to the attention of the front desk. This happened 3 nights in a row. There was no security to get up to the room floors, any one that enters this hotel/casino has access to the hotel rooms. We had to pay $50.00 per day for resort fees? What are those fees for? Homeless people to come in and sleep in the halls? There wasnt any reason for resort fees. No coffee in rooms. For 50.00 per day, you would think that the rooms would have a coffee pot. The pool was mediocre. We never saw anyone enjoying it. We were there for 5 nights and 3 of those nights we were made to feel unsafe with homeless sleeping in the halls near the vending/ice area. I will never again stay at this hotel/casino, and we will not recommend anyone to stay here. Oh and they trick you on the check in process and make you do it at a kiosk. At the kiosk you are forced to sign and it makes it to where you are agreeing to the resort fees. There was nothing that this hotel offered to merit these resort fees. Its a scam and total rip-off. Never again. Shame in you Horseshoe. How about training your front desk staff some customer service. They made it feel like we were all a bother.
Stayed 5 nights in Apr 2024
Response from Dan on Apr 13, 2024
Hello Julie, thank you for providing your feedback on your most recent stay.  Please contact Horseshoe directly to speak to a member of management regarding your experience.

10/10 Excellent

WARREN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Doug on Apr 14, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Poor

Freddy

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Don’t waste your money on a better view cause then you get there and they claim they have no idea what you’re talking about then separates my 2 rooms across the hotel
Stayed 3 nights in Apr 2024
Response from John on Apr 15, 2024
Hello Freddy, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Poor

Sheldon

Traveled with family and small children
Pros . Central location, great staff, easy quick check in and out room with view of the sphere and high roller wheel was cool Cons filthy beat up rooms, the room looked like it hadn’t been cleaned in a year stains on the walls, dust everywhere , gross garbage cans, the shower had mold. I called two different times to make sure the pool was open for our stay I was told yes both times and when we arrived we found out it was closed for our entire stay my child was very disappointed. I would never stay there again and would not recommend it to others
Stayed 6 nights in Apr 2024
Response from Christina banks on Apr 13, 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Good

Trisha, LAS VEGAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michelle on Apr 13, 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
still doing some work to the property so not all of it was accesible but the rooms are great and the hotel has a cozy feel to it.
Stayed 4 nights in Apr 2024
Response from Christina banks on Apr 12, 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!