评分基于 11,759 条真实点评
4.0 客房清洁度
3.9 服务和员工
4.1 客房舒适度
3.8 酒店条件
Expedia 真实点评
用户：真实旅客
发布日期：2023年12月14日
酒店管理层的评论
2024年1月4日，回复：酒店管理层 Kimberly
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
用户：真实旅客
发布日期：2023年12月13日
The staff were exceptionally nice. Large rooms, maintained well. Convenient location. Will return…
酒店管理层的评论
2023年12月14日，回复：酒店管理层 Ben
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
用户：真实旅客
发布日期：2023年12月13日
酒店管理层的评论
2023年12月13日，回复：酒店管理层 Dan
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
用户：真实旅客
发布日期：2023年12月13日 发布在：Hotels
Was ok, but didn’t get the room type that i paid for…Paid for a King room and got 2 doubles
酒店管理层的评论
2023年12月13日，回复：酒店管理层 Ben
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
用户：真实旅客
发布日期：2023年12月13日
They didn't give back my security deposit. They said it's going to take 3-5 days and it's been 5 days.
酒店管理层的评论
2023年12月13日，回复：酒店管理层 Dan
Hello Eugene, thank you for providing your feedback on your most recent stay. Please contact the Horseshoe directly to speak to a member of management regarding your experience.
用户：真实旅客
发布日期：2023年12月13日 发布在：Hotels
酒店管理层的评论
2023年12月14日，回复：酒店管理层 Kimberly
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
用户：真实旅客
发布日期：2023年12月12日
酒店管理层的评论
2023年12月13日，回复：酒店管理层 Dan
Hello Eric I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.
用户：真实旅客
发布日期：2023年12月12日
Hôtel tres bien situé, ambiance du casino agréable.
Dommage que les chambres ne soient pas insonorisées au niveau des fenêtres car bruyant la nuit. On aurait apprécié un petit geste de surclassement vu le nombre de nuits réservées... séjour correct.
酒店管理层的评论
2023年12月12日，回复：酒店管理层 ALM
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
用户：真实旅客
发布日期：2023年12月12日 发布在：Hotels
酒店管理层的评论
2023年12月12日，回复：酒店管理层 Christina Banks
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
用户：真实旅客
发布日期：2023年12月12日 发布在：Hotels
酒店管理层的评论
2023年12月13日，回复：酒店管理层 Kimberly
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!
