Interior

Reviews of Best Western McCarran Inn

2.5 out of 5
Best Western McCarran Inn
4970 Paradise Rd, Las Vegas, NV

Reviews

8.2

Very Good

Rating 10 - Excellent. 564 out of 1206 reviews" "
Rating 8 - Good. 354 out of 1206 reviews" "
Rating 6 - Okay. 125 out of 1206 reviews" "
Rating 4 - Poor. 85 out of 1206 reviews" "
Rating 2 - Terrible. 78 out of 1206 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect airport hotel. Staff was friendly and helpful. Rooms were good. service was excellent. Would stay there again for sure.
Stayed 1 night in Apr 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sketchy location. Room facilities were very old, including the TV without channels or any way to access internet tv. Room was dark and depressing, and bathroom was also dark and very crammed. Breakfast did not have ANY options for dairy or gluten allergies. Downstairs lobby area was clean, but the little area where breakfast was available was enclosed and barely enough room for two people to pass through at the same time. The bigger problem was that taking food out of the breakfast area was absolutely prohibited and the workers followed and watched like hawks that the food was consumed there.After being let off the plane for an emergeny health issue and up most of the night with a young child and severely ill spouse in the room, the restriction not allowing me to take even a slice of toast was frustrating. Being stuck in a sketchy area of Las Vegas with no food or transportation was hard enough. The front desk staff were top notch though- friendly, helpful, and made things as easy as possible.
Stayed 1 night in Mar 2024

6/10 Okay

michael, Lake Havasu city

Business traveler, Traveled with family
Liked: Staff & service
Staff is not friendly some of the time. One bigger black lady is rude and not accommodating to guest. The other staff members are great. I stay there every two weeks before flights to Alaska on business. The parking at times is off property and on city streets in the getting. Make sure you ask before booking
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean. The shuttle came frequently (to and from the airport) and the breakfast in the morning was fantastic.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Victoria,Thank you for your wonderful feedback! We're delighted to hear that you appreciated our dedication to cleanliness and enjoyed the convenience of our frequent shuttle service to and from the airport. It's also great to know that you found our breakfast to be fantastic. We can't wait to welcome you back to Best Western McCarran Inn for another fantastic stay!

10/10 Excellent

Kaja, Greer

Traveled with family
Liked: Amenities
This stay was great and included a hot buffet breakfast. The only thing to consider was that it is so close to the airport that planes are taking off frequently til about 10-11pm right over the hotel. The shuttle service is excellent too.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Kaja,Thanks for choosing Best Western McCarran Inn. It was our pleasure to start your morning with a tasty breakfast. However, we're sorry you could hear outside noise during your stay. Please know we've provided earplugs in our accommodations for our light sleepers. Our team hopes to welcome you back!

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Minor, Doral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with friendly people
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Thank you for your perfect rating. We are thrilled that you enjoyed your stay with us and appreciated our wonderful team members. It was a pleasure to have had you as a guest, and we look forward to your return to Best Western McCarran Inn.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was polite, engaging, and proficient in their dealings with me.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear James,Thank you so much for choosing to stay with us at Best Western McCarran Inn. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to live up to this standard. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

10/10 Excellent

Cherie, Spokane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean with friendly staff. Close to airport with shuttle service
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Cherie,Thank you for choosing Best Western McCarran Inn and for taking a moment to share your five-star experience! We are thrilled that our dedication to cleanliness, helpful service, and great location added to the enjoyment of your recent stay. In addition, it is wonderful to hear that you were able to take advantage of our complimentary shuttle service. It was a pleasure to host you, and we look forward to welcoming you back soon.

8/10 Good

Pauline

Stayed 2 nights in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service
Great staff!!!!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Kim,We're grateful to have had the opportunity to host you at Best Western McCarran Inn! It's terrific that you were impressed by our dedicated team members. Thank you for the review, and come back soon!

8/10 Good

danielle

Traveled with family and small children, Business traveler
We overall enjoyed our stay! Some parts of our rooms weren’t super clean (carpet specifically) but otherwise good
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Danielle,Thank you for your feedback. We're glad your overall stay was pleasant. However, we apologize for any inconvenience regarding the cleanliness of your room. Rest assured, we will relay your concern to our housekeeping team to ensure that our high standards of providing spotless accommodations are being met. We appreciate your suggestions and hope to welcome you back for an exceptional experience in the future.

10/10 Excellent

Janice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and friendly staff at
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Janice,Our day is brightened by your excellent rating of Best Western McCarran Inn! It's wonderful that you enjoyed our friendly hospitality and clean, comfortable accommodations. Thank you for choosing to stay with us and we hope you'll return.

10/10 Excellent

Pam

Liked: Staff & service
Good location
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Pam,Thank you for your review and for giving us a perfect rating! We are delighted you thoroughly enjoyed your recent experience, and we hope you took full advantage of the convenience our location affords our guests. It was a pleasure having you here, and we'd be delighted to welcome you back anytime.

10/10 Excellent

MARLENE J

Liked: Property conditions & facilities
It’s good and clean
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Marlene,Thank you for choosing Best Western McCarran Inn and sharing your review. We're happy to hear our high standards of cleanliness impressed you. It would be great to welcome you back anytime!

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Always the same no matter where I go, except for the pictures. Good to know what to expect. Some variety might be nice.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Ian,Thank you for sharing your experience at Best Western McCarran Inn. We're pleased you find our offerings reliable and appreciate our consistency. Your insight on seeking variety alongside the familiar is valuable, and our team is encouraged to explore ways to infuse uniqueness into each visit. We look forward to welcoming you back for another pleasant stay.

8/10 Good

Fred

Liked: Cleanliness, staff & service
The property fit the bill - I needed a place close by to meet my wife as she flew into Vegas. The property is older and not in great condition, but it was acceptable, the staff were all very friendly and helpful. I have no complaints as I had no high expectations. The parking lot was well-lit, and seemed safe for vehicles overnight (mine was fine overnight). If you're looking for 'nice', this ain't it. If you're looking for acceptable and near the airport for a night, sure, why not?
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Fred,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our friendly staff made you feel welcome and that you appreciated the safe parking. Rest assured, we will take your comments regarding the property's condition into consideration as we always strive to make improvements for our great guests. If your travels bring you back to the area, please come see us again for a truly exceptional stay.

10/10 Excellent

Christine

Traveled with partner
Close to airport
Stayed 1 night in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Christine,Thank you so much for taking the time to provide your five-star review. It was an honor to have you stay with us at Best Western McCarran Inn, and we're thrilled that our convenient location was a highlight of your visit. We look forward to seeing you again soon!

4/10 Poor

Travel

Stayed 1 night in Apr 2024

10/10 Excellent

Rebekah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This location was clean and a convenient location for our trip.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Rebekah,Thanks so much for the five stars! We're so happy you enjoyed our clean, comfortable accommodations and convenient location. We hope you'll visit us again soon!

10/10 Excellent

JAMES, Ventura

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean hotel nice pool but rude
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear James,Thank you for taking a moment to review your recent experience. It's wonderful to know that our dedication to cleanliness was reflected in your stay, and we appreciate you mentioning our sparkling pool. However, we regret falling short of providing memorable hospitality. Rest assured your feedback will be shared with our team to ensure our high standards are being met. Nevertheless, it was a pleasure having you here at Best Western McCarran Inn, and we hope you return soon for a stay that reflects our true spirit of service.

8/10 Good

Nir

Traveled with family
Liked: Cleanliness, staff & service, amenities
Three people need more than one shampoo. Bathroo. Wall is getti g swallon due to water. Bathroom cannot be loccked.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Nir,Thank you for sharing your thoughts. We're sorry you encountered a couple of concerns during your stay. Although we strive to keep our rooms well-equipped, we invite you to relay any concerns you have to our front desk team. That said, we will address these matters with our team to ensure that our high standards of hospitality are being met. It was a pleasure hosting you, and we hope you'll join us again and allow us to change your perceptions with an improved stay in the future.

6/10 Okay

Sammantha

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked this hotel due to airport shuttle,breakfast and pool. Breakfast was probably the most disappointing of any BW hotel that I have stayed at, and the pool was not in use, so not the best experience. Would not use this hotel again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Sammantha,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Please accept our apologies for any inconvenience you experienced and know that this is not what our guests have come to expect from staying with us. Your concerns will be relayed to our team to ensure our high standards of guest satisfaction are being met. Should you return to Las Vegas, we hope you will consider giving us another chance to change your perceptions.

2/10 Terrible

Sally

Stayed 3 nights in Mar 2024

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport,. Clean rooms. Good breakfast.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Joyce,Thank you for choosing Best Western McCarran Inn for sharing your positive feedback. We're glad our proximity to the airport, cleanliness, and breakfast met your expectations. Your satisfaction is important to us, and we look forward to hosting you again for another enjoyable stay.

10/10 Excellent

Eugene C

Traveled with family
The staff where most helpful and friendly—I felt very welcomed
Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Eugene,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come see us again soon at Best Western McCarran Inn!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💯 satisfied
Stayed 1 night in Mar 2024
Response from General Manager on Apr 6, 2024
Dear Maria,Thank you for visiting Best Western McCarran Inn and for your wonderful review. We are glad your travel needs were met and want to invite you back again anytime!

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ruby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Ruby,Thank you for your generous rating of your recent stay at Best Western McCarran Inn. We'd be delighted to know what we could've done to make your stay with us even more fantastic, so please feel free to reach out at any time. It was a pleasure hosting you, and we hope you come back soon.

10/10 Excellent

Mitch

Stayed 1 night in Mar 2024

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite and very friendly they helped me find a nice place for dinner and it was great
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Dear Fraser,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their dining suggestions. The next time you're in town, please come see us again at Best Western McCarran Inn!

6/10 Okay

Linda

Traveled with family
Liked: Staff & service
Overall, ok place to stay for one night after landing at the airport. But, a cockroach crawled across one of our pillows after we were up for the day. Saw that one again or another one on the floor later. Room was ok. Bathroom old and well used. There was a gap in the door — you could actually see people walk by out in the hallway. Staff was very nice and responsive — they gave us a small discount for the bug/s.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear Linda,It was a pleasure to welcome you after your flight, and we appreciate you taking the time to share your feedback. While we are happy you enjoyed our friendly staff, we are sorry you had concerns with the room. Please know we do contract with a pest management service and will work with them and our team to ensure we do better going forward. Thank you for bringing this to our attention, and we look forward to welcoming you back again soon.

10/10 Excellent

John

Liked: Cleanliness, amenities
The location is a bit off the beaten path, but very quiet.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 31, 2024
Dear John, Thank you for choosing the Best Western McCarran Inn for your stay. We're grateful for your feedback and glad to hear that you got to enjoy the peaceful nature of our facility. We understand your concerns, but we appreciate your understanding of our hotel's unique setting. We hope to welcome you back for another stay in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Aaron

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Gilad

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffery, Sarasota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The housekeepers work their tails off to keep the hotel clean & the service overall is excellent. I stayed during March Madness so the parking lot was overcrowded, so I’m glad I didn’t have a car. And, I would recommend that during these busier times, the hotel extend its breakfast hours as it was way too crowded & it was hard for the staff to keep up.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jeffery,Thank you for taking a moment to review your recent experience. It's wonderful to know that our dedicated team left a memorable impression on you, as we take great pride in providing our guests with excellent service. Your suggestion for our breakfast availability will be shared internally for further consideration, as we are always seeking new ways to improve. It was a pleasure having you here, and we hope to welcome you back soon!

10/10 Excellent

Skye

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and conveniently located near many of the places I visited such as the strip and several shopping malls. Free breakfast in the morning is always a plus too! The rooms and bathrooms were nice and tidy when we came with a mini-fridge and microwave for guests to use. Additional amenities were in the lobby as well. Definitely would go back!
Stayed 4 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Skye,Thank you for choosing Best Western McCarran Inn and for taking a moment to share your delightful, five-star review. We are thrilled you enjoyed everything from our amazing staff and convenient location to our clean accommodations and great amenities. It would be an honor to welcome you back for another memorable visit.

8/10 Good

Richard, Mount Pleasant

Liked: Cleanliness, staff & service
The property was very clean, the staff were friendly, the Shuttle to the airport was great and the Breakfast was really good with eggs and bacon one day. My only complaint would be the AC unit was loud when it would come on and I was by the Ice Machine ... so I didn't sleep well. I finally cut the AC unit off. I should have set the AC to fan only so it wouldn't cycle off and on.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Richard,Thank you for being our guest and sharing your feedback. While we are happy you enjoyed so much about your stay, we are sorry you had a noise concern. We know how frustrating that can be. We hope that our friendly staff, delicious breakfast, and great amenities will have you joining us for an even better stay in the future.

10/10 Excellent

Richard, Mount Pleasant

Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great close to car return and airport
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Carolyn,Thank you for staying with us at Best Western McCarran Inn. It was an honor to have you with us and we're thrilled that our convenient location was a highlight of your visit. We hope you'll stay with us again when you're in town!

10/10 Excellent

Michael

Traveled with family
Liked: Property conditions & facilities
Parking conditions
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Michael,Thank you for choosing to stay at Best Western McCarran Inn! We're glad our parking was convenient for you. Your excellent rating is appreciated and we hope you'll return.

8/10 Good

sherelle, Lehigh Acres

Traveled with family
Liked: Amenities
The hotel is situated near the airport and is in close proximity to everything. They have free parking and breakfast . We stayed 3/15-3/18. Nothing bad to report except, you will have to really look out for a good parking space.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Sherelle,Thanks so much for your review! We're glad our location, parking, and breakfast impressed you. It would be our pleasure to host you again anytime.

8/10 Good

Suzanne

Stayed 1 night in Mar 2024

6/10 Okay

Kelly, Spring Valley

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was very noisy. The bed was not the best. I choose this place for the shuttle to the airport and it didn’t start running until 6:00 am, I needs it at 5:30. The elevator was broken which they disclosed and I appreciate that and the out us in the 1st floor. Thank you
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Dear Kelly,Thank you for your constructive feedback. We appreciate you taking the time to share your thoughts. It's our pleasure to offer complimentary airport shuttle transportation. Please know you can review the service's hours online before making a reservation. We strive to deliver a comfortable night's sleep, so our rooms are equipped with earplugs for light sleepers. We hope you will consider giving us a second chance next time you're in town.

4/10 Poor

Rachel

Traveled with family and small children
The parking lot was full past capacity when we arrived. We were given a tag to park in a handicapped spot, however, we were woken up to move our vehicle so someone else could get out of a non-spot they were parked in. Being woken up in the night, before an early morning wake up (as the hotel is close to the airport, one could assume many people will have an early morning) was not preferable.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 22, 2024
Thank you for taking the time to share your thoughts with our team. We are disheartened that we were unable to meet all of your expectations. What you experienced is not a normal situation with us. Please feel free to reach out to us so we can further discuss your experience.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice
Stayed 1 night in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Shelly,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come stay at Best Western McCarran Inn again the next time you're in the area.