Not What I Expected
Posted Mar 17, 2017
I want to start by saying I chose this hotel because it had free parking and no resort fee, but it still wasn't what I expected. The small parking garage is tucked in behind the hotel and you have to walk all the way through the casino to get to the check in desk. The key access door from the casino to the hotel section opened sometimes without someone scanning their key card making us feel unsafe, the room smelled of smoke, our window looked out over a small alley and we had a concrete wall for a view. We had nice access to The Strip and the staff was very friendly and helpful, but the overall quality of the hotel and our room was disappointing. Next time I will spend more money to stay somewhere nicer.
Comment from Hotel Management
Apr 5, 2017 by Thomas M., Hotel Management
Hello Mert! Thank you for taking the time to share your feedback with us. We have shared the information you provided with the appropriate managers and promise to address all your concerns. We take great pride in our safety and security provided to our guests. I am sorry you feel that was lacking during your stay. I am thankful that you enjoyed your interactions with our guest service team and hope you will return so that we have another opportunity to show you how amazing our property and team truly are. Thank you again for taking the time to share your experience with us!