Firstly, staff were great! Front desk, breakfast staff and the breakfast was great too.
But.... This is the broken hotel
Broken items were coffee machine, both vending machines, the ice machine, gym equipment ( treadmill, elliptical) the bike worked, just not the screen function guest laundry, lights in the lift, key card system, in room telephone (couldn't even contact the front desk).
Worst two parts was the air conditioner that couldn't be left on at night because the fan was so loud we couldn't sleep, it actually vibrated the walls and the bed was very hard, not suitable for a best western.
It is a credit to the staff to maintain such a happy and positive environment whilst everything is breaking down.
This hotel needs a maintenance plan and new beds and shouldn't be a best western until repaired.