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Reviews of Best Western Plus Las Vegas West

2.5 out of 5
Best Western Plus Las Vegas West
8669 W Sahara Ave, Las Vegas, NV

Reviews

8.4

Very Good

Rating 10 - Excellent. 469 out of 1000 reviews" "
Rating 8 - Good. 333 out of 1000 reviews" "
Rating 6 - Okay. 87 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 59 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. We had an issue with our sink and they had someone fix it right away. Free breakfast and coffee every morning.
Stayed 2 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 21, 2024
Tiffany, We are glad we could promptly address the issue with the sink in your room. The friendly staff of the Best Western Plus Las Vegas West hopes to share our hospitality with you again.

8/10 Good

andrew

Traveled with family and small children
Liked: Amenities
Whirlpool was not working. Pictures are much nicer than actual property. Carpet had stains and wasn’t the cleanest bathroom. Easy checkin and friendly staff the area around hotel was a little iffy.
Stayed 3 nights in Apr 2024
Response from Cyndy-Guest Experience Representative on Apr 17, 2024
Andrew, We apologize for the hot tub repairs. Our maintenance staff will refresh the carpet in the room, and we are grateful you let us know about the issue. I am sorry the cleaning team was not as thorough as they could have been in your room. The crew will receive additional instruction. We hope you will return and enjoy a better experience at our hotel.

10/10 Excellent

Gabrielle

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so nice and accommodating! I called a few hours before check in to see if my boyfriend could check in for me as I was having surgery during check in time. They added him to the reservation to check in with no issues and even moved us to a room close to the entrance so I wouldn’t have a far walk when I returned from surgery. Our room was clean and comfy, breakfast the next morning was great. Location was close to the surgery center also. Highly recommend staying here!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 4, 2024
Thank you for the excellent review, Gabrielle. We are glad you forethought calling and letting us know your boyfriend would arrive before you. It made the check-in go smoothly. We hope you recover quickly from your surgical procedure, and we would love to welcome you to the Best Western Plus Las Vegas West again.

6/10 Okay

YONGXIN

Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 21, 2024
Yongxin, Our goal is to ensure our guests have an awesome stay with us. We apologize if your experience was not as we promised. We hope to have another opportunity to make you glad you chose to stay at the Best Western.

10/10 Excellent

Karla

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need new or cleaner couch in room besides that everything else was great 👍
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 30, 2024
Karla, Thank you for your excellent rating and for letting us know the sofa in the room needs attention. We are glad your recent visit to the Best Western Plus Las Vegas West was wonderful and satisfying. We hope to see you again.

2/10 Terrible

Bradyn

Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 15, 2024
We are sorry to see your recent visit to our hotel was disappointing. We hope you will reach out to our team and help us to improve our services. We hope you will allow us another opportunity to welcome you for the best possible experience.

8/10 Good

Kurry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The people were great! Missed the pool. It was closed! Food was nice. Room was good but the bathroom wasn’t very nice.
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 28, 2024
Kurry, Thank you for your feedback. We hope you will return to enjoy a swim in our pool. Please accept our apologies for closing it due to repairs. We are working hard to prepare rooms for guests and you for a future visit.

10/10 Excellent

Anderson

Stayed 2 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Apr 15, 2024
Thank you, Anderson, for sharing your excellent rating for the Best Western Plus Las Vegas West. We hope you will visit us again.

6/10 Okay

Kurry

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Pool was down unfortunately! I wish they would tell you before booking! Room is dated! Bathroom was rough! But it is in a good location for what we are doing!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 24, 2024
We apologize for the need to make repairs to our pool, Kurry. We hope you will return and enjoy using it in the future. We are glad our hotel was convenient for you travel plans. Thank you for your valuable feedback.

8/10 Good

Charlene

Traveled with family
Liked: Amenities
All good
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 13, 2024
Charlene, We are glad you enjoyed a great stay at our hotel in West Las Vegas. Thank you for your review, and we hope to share our hospitality with you again in the future.

10/10 Excellent

Diane

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 13, 2024
Our team at the Best Western Plus Las Vegas West is dedicated to providing the best possible experience for our guests. It was a pleasure to know you enjoyed your recent stay with us, Diane. Thank you for the wonderful rating.

6/10 Okay

Karen

Needs some updating especially bathroom Gym was small and limited on equipment and weights Breakfast limited selection. Not a lot of options for dietary restrictions
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 3, 2024
Thank you for your review, Karen. We are eager to hear feedback about our breakfast service and suggestions for expanding our menu to include items guests want to see offered in the morning. We hope you will allow us to host another visit for you.

10/10 Excellent

Lilit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Mar 3, 2024
Thank you for the excellent rating, Lilit! We are glad you enjoyed your stay at the Best Western Plus Las Vegas West. We hope to share our hospitality with you again.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that everyday was a different breakfast menu. The property is not too far from the Strip. I highly recommend this hotel.
Stayed 5 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 1, 2024
Tracy, We are grateful you recommend the Best Western Plus Las Vegas West to fellow travelers. Thank you for the excellent review. We are glad you enjoyed the special entrée and breakfast staples we offer each morning. We hope you will return to our peaceful location again.

10/10 Excellent

Thomas, Sandy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room, quiet and close to where I needed to be. Fantastic Greek restaurant super close by [Elia--don't miss this hidden jewel].
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Feb 24, 2024
Thomas, Welcoming you to the Best Western Plus Las Vegas West was a pleasure. We are delighted you enjoyed our peaceful location off the Strip and enjoyed dining at Elia Authentic Greek Taverna. Our team is eager to host another wonderful experience for you.

10/10 Excellent

Rachineal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had the windows open which made the pool room cold on the coldest day but that was it!!!!
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 14, 2024
Thank you for your excellent rating, Rachineal. We apologize someone opened the windows in the pool room. Our dehumidifier works best when they are closed. We hope you will visit us again when you return to West Las Vegas.

10/10 Excellent

Jenn

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay.
Stayed 8 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 11, 2024
Thank you, Jenn, for your continued trust in our team at the Best Western Plus Las Vegas West to provide a clean, comfortable experience when you stay with us. We are always happy to see you and look forward to your next visit.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 30, 2024
Thank you, Jaime, for your positive rating of our hotel. We hope you will return to have an even better experience with us when you return to Las Vegas again.

10/10 Excellent

Peggy Ong

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and overall it was a comfortable place to stay.
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 23, 2024
Peggy, We are thrilled you enjoyed the courteous service of our staff at the Best Western Plus Las Vegas West. Our team is dedicated to making guest visits as positive as possible and we hope you will join us again when you are here for another vacation.isit.

10/10 Excellent

Erika, Denver

Liked: Cleanliness, staff & service, property conditions & facilities
Like it family hotel
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
Erika, It is our great pleasure to provide a family-friendly atmosphere for guests. While we are still happy to be close to The Strip, we offer a more peaceful stay at the Best Western Plus Las Vegas West. Thank you for your wonderful review and rating.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 18, 2024
Thank you for responding to our review request. We hope you will reach out to the team with the details of your stay so we can address any issues you have encountered.

6/10 Okay

María

Liked: Property conditions & facilities
Disliked: Staff & service
Una de las recepcionistas pésima actitud
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
Please accept our apologies for the greeting you received from one of our team members, Maria. Our staff is instructed to be gracious and welcoming. We will make sure all employees are adhering to this policy. We hope to provide a better experience for you in the future.

6/10 Okay

Steven

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs updates
We have stayed here several times. Convenient location for those not spending time on the Strip. Bedding is very comfortable. The furniture, decor, and fixtures in rooms are quite dated. The furniture and fixtures show additional wear and tear across stays. Recent price increase with no updates in rooms makes our choice of this hotel in the future less likely.
Stayed 3 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
Thank you for your worthwhile feedback, Steven. As a frequent visitor to our hotel, we are grateful for your input, and we are pleased to have scheduled much-needed updates to our property. We hope you will continue to make our hotel your 'go-to' place for lodging in Las Vegas.

10/10 Excellent

silvia

Stayed 3 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 28, 2024
We are delighted you enjoyed a wonderful experience at the Best Western Plus Las Vegas West. We hope you will return to allow us another opportunity to make you feel at home.

8/10 Good

Josh, Duchesne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy to check in. Staff was helpful, and the property was well maintained
Stayed 3 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
Josh, Thank you for the great review and rating. We are delighted you enjoyed a comfortable stay at our hotel in West Las Vegas and hope to host another, even better, stay for you soon.

10/10 Excellent

Lucien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for families!
Rooms were clean, well-appointed, and updated. The hotel had all the necessities and staff was friendly. Pool was clean, not busy, and great for a family-friendly pool day. Asked for late checkout and the staff was very accommodating and even allowed paid options for even later than we expected. Only complaint with the room was that there was no dedicated exhaust fan (just a centralized vent that allowed us to hear conversations happening in the bathroom below us). Breakfast area was clean and continuously stocked, but limited in variety. A really nice option for staying in Vegas if you want a "traditional" hotel that isn't part of a casino
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
We are overjoyed with the excellent rating, Lucien! Thank you for reviewing the service and accommodations at the Best Western Plus Las Vegas West. We are glad to welcome guests looking for a family-friendly space to enjoy yet still have access to a quick visit to The Strip or Fremont Street.

10/10 Excellent

Doran, Bellevue

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
We are excited to see the perfect rating you posted for the Best Western Plus Las Vegas West, Doran. We hope you will return to enjoy our hospitality again in the future.

10/10 Excellent

María

Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
Thank you for your excellent Best Western Plus Las Vegas West rating, Maria. We enjoyed making you feel welcome at our hotel and hope to host another visit for you again.

8/10 Good

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best Western Plus West was in a good location for shopping, food and not too far from the Strip. The room was fairly clean with a complete of little issues but they didn't affect the stay or comfort.
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
We are glad you enjoyed the location of our hotel and the restful space we offer guests, Jason. We hope you will allow our team to address any issue you encounter during your stay with us. We are here to serve. Thank you for your wonderful review.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
Thank you for the excellent score, William! We are delighted you had a memorable experience at the Best Western Plus Las Vegas West. Please join us again soon.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 3, 2024
Angrea, Thank you for your wonderful rating for the Best Western Plus Las Vegas West. We hope your great experience will encourage you to visit us again soon.

8/10 Good

Robert

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
We are grateful for your rating, Robert. We hope to share a 10-star stay when you return to the Best Western Plus Las Vegas West.

8/10 Good

Monica

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
Monica, We are glad to see a positive rating for our hotel in West Las Vegas. We hope you will return to enjoy another wonderful experience in the future.

2/10 Terrible

Sun Ki

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 31, 2023
Sun Ki, We deeply regret you did not enjoy your recent stay at our hotel. Please reach out to our team at your earliest convenience and help us better understand our guests' needs and what we can do differently to make another visit for you more enjoyable.

10/10 Excellent

Joanna, Bishop

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice hotel, safe and quiet
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 28, 2023
Thank you, Joanna, for sharing a wonderful Best Western Plus Las Vegas West review. Many visitors to our hotel enjoy our location away from the Strip. We offer guests a more restful space but are still close to the sites and must-see landmarks in the area. We hope to be your host for another fantastic stay.

6/10 Okay

Ammi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Room was huge. However carpet was not vaccumed. Marks on ceiling. Otherwise stay was pleasant.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 24, 2023
Thank you for your feedback, Ammi! We are glad you told us of the marks on the ceiling of the room. Those and the carpet will be addressed immediately. We hope you will allow your team to provide a better experience when you are in West Las Vegas again.

6/10 Okay

Jessica

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you for your feedback, Jessica. We are always interested in knowing that we can provide better service. We hope to learn what we can do differently to make another stay for you more comfortable.

10/10 Excellent

Karina

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 11, 2024
Thank you for the excellent rating you shared with other travelers to the Best Western Plus Las Vegas West, Karina! It was a pleasure to welcome you to our hotel, and we look forward to seeing you again.

6/10 Okay

Raymon

Business traveler
Overall the stay was good just havr rooms down below feels like a dungeon feeling but over all it was ok
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Thank you, Ramon, for taking the time to review your visit to our hotel in West Las Vegas. Many of our visitors enjoy the coolness of our garden-level rooms and ask for them specifically when they stay. We are glad your stay was comfortable and hope you will return to visit us again for another restful experience.

8/10 Good

Kristy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i thought the room was a bit dated and dreary. Bed was comfortable Staff was kind and accommodating
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 13, 2023
Kristy, Our team is delighted you enjoyed a comfortable experience at our hotel. We hope you will return to enjoy another visit and the updates our management team is planning. Our only goal is to make guests feel welcome and glad they stayed.

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for this particular trip!
Response from Cyndy-Guest Experience Representative on Feb 14, 2024
Thank you for the positive review, Nancy. We are glad our location was convenient for your travel plans and would love to host another visit when you return to Las Vegas.

10/10 Excellent

Jacob, Fort Mohave

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 9, 2023
Jacob, Thank you for sharing your awesome rating of the Best Western Plus Las Vegas West. We are happy to know our team made your visit comfortable and pleasant. We wish to be your hosts again when you are in the Southern Nevada area.

4/10 Poor

Greg

Business traveler
Disliked: Staff & service
I left my Iphone ear piece charger in the roon. When I went back it was missing. I checked my bags and around the roon 3 times to make sure I didn't misplace it. I went to the front desk and told them and they checked with the maids and said they hadn't seen it. I went back the following morning to talk to the day manager and told her what happened. She was not helpful and a little rude. I left a day early and went to another hotel. Customer service was terrible.
Stayed 3 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 7, 2023
Greg, We are always happy to locate a left-behind item for our guests. I am sorry you discovered the charger missing after your departure, and we will continue to be on the lookout for it. Please let us know if we can assist you further or if this item is in your belongings.

6/10 Okay

ENRIQUE

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
No bedding for sofa bed had to get retrieve it Bed cover stained Remote was sticky and had some black gunk on it Shower floor looked dingy Otherwise staff were nice and beds were decent
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 5, 2023
Thank you for your feedback, Enrique. We are happy to provide any additional bedding for rooms if needed. Our laundry team removes stained and inferior linens from service, and we are sorry they missed the bed cover. We hope you will return to enjoy a better stay at our hotel.

4/10 Poor

Kami

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was pretty clean, bathroom was run down, faucet wobbled and was leaking. Cleaning gloves left in the room. Pool and hot tub was dirty and had to ask for pool towels both times we went. Overall not impressed, probably wouldn't stay there again.
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 29, 2023
Kami, We hope you will allow us another opportunity to welcome you to our hotel. We are eager to assist our guests and will schedule more visits to the pool room to check on the pool towel supply. Please consider another visit to our property.

4/10 Poor

Alejandro

Traveled with family
Disliked: Amenities
We have to pay for an hour early check in!!! The rooms were huge but the coffee maker sucks, never worked! Our toilet was making sounds all the time! Breakfast was unattended & food & coffee run out!!! Will not come back in this hotel ever again!
Stayed 2 nights in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 29, 2023
Alejandro, Please know this is not a typical experience for our guests. We apologize for the issues you encountered, and our staff is always available to assist visitors. We hope you will reconsider staying with us again when you are in Las Vegas.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, from customer service to checking out
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 21, 2023
Linda, It was a pleasure for our team at the Best Western Plus Las Vegas West to deliver an outstanding experience for you from the moment you arrived until your departure. We are looking forward to hosting many more lovely stays for you.

10/10 Excellent

JULIE, QUARTZSITE

Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Dec 11, 2023
Thank you for the excellent rating, Julie! Hosting your stay at the Best Western Plus Las Vegas West was a pleasure. We are grateful for the high score you posted for the service and comfort of our hotel.

8/10 Good

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 21, 2023
Greetings Max! Thank you for the great rating. We hope you will join us again for another visit soon in West Las Vegas.

10/10 Excellent

Tamatha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cyndy-Guest Experience Representative on Nov 21, 2023
We are grateful for your 10-star rating, Tamatha! Thank you for choosing to allow our team to host your visit. We look forward to sharing the hospitality of the Best Western Plus Las Vegas West again.