Ratings based on 492 Verified Reviews

3.9 out of 5
81% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Our trip to south Utah

Posted Jun 2, 2017
Okay not closer to industrial. Nice quiet area. No comments thanks.
Comment from Hotel Management
Jun 3, 2017 by Lauren, Hotel Management
Thank you for your feedback! On behalf of our staff here at BW, we would like to thank you for choosing to stay with us. We are happy to know we were able to accommodate you. Hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Easy access right off the freeway.

Posted May 2, 2017
Pros: Cleanliness, staff, breakfast
We were passing through so we didn't need anything fancy. This place was clean and the free breakfast was good. They are in the middle of renovations (but it was quiet for our stay). The only thing that isn't so great is that it's right next to a railroad. If you're a light sleeper bring ear plugs. The air conditioner was good white noise and basically kept most of the train noise out. That said, I'd stay here again even with the train. The rate was good and it was CLEAN which is my number 1 for any hotel. The staff was MORE than helpful and kind. Loved the people at the front desk every time we had an interaction with them. The pool area was nice. It was well maintained and had nice furniture. It was covered but open to the outside which made for a pleasant swim.
Comment from Hotel Management
May 4, 2017 by Lauren, Hotel Management
Hello Emily, Thank you for you feedback! We are happy to hear how you enjoyed your stay with us. We hope you come and stay with us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Nice hotel in North Las Vegas.

Posted May 1, 2017
Location: The hotel was easy to see from the interstate, but difficult to access, without knowing the area roads. It was far away from anything to see and do.
Without GPS, it would be difficult to access this hotel, being new to the area. The staff was especially fun and accommodating. We couldn't figure out the air conditioning and staff immediately came to our room to assist. The pool area was fun, we loved the indoor-outdoor experience. Breakfast was most welcome and delicious!
Comment from Hotel Management
May 2, 2017 by Lauren, Hotel Management
Thank you for your feedback! We are so happy to hear that despite the tough time trying to find us you still enjoyed your stay here at our hotel. We hope to see you again now that you know how to get to us!
3 out of 5
by A verified traveler from WA

Next to train track!

Posted Apr 23, 2017
Next to train track which we were not aware of; however staff great and put us on the other side of the motel at least! Unfortunately toilet quit working - a real hassle - and no maintenance person on duty in the evening - staff did add points to our reward card.
Comment from Hotel Management
Apr 25, 2017 by Lauren, Hotel Management
Thank you for your feedback! I'm glad to hear that the train wasn't a bother to you being on the other side. As for the toilet, maintenance was able to take a look at it right away when he came in and was fixed. We hope to see you again here at the Best Western in North Las Vegas!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2017
Hopefully trains don't bother you. Tucked next to the train tracks, this is a hidden gem. Perfectly comfortable, excellent service with a decent breakfast spread. I came to Vegas for business and for passing through this location is refreshing without killing your pocketbook. I'd make a point to stay here again.
Comment from Hotel Management
Apr 21, 2017 by Lauren, Hotel Management
Thank you so much for letting us know how your stay went. We are glad that we were able to accommodate all of your needs. We hope to see you again when you are back in town!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Not an attractive location, but the hotel is a good Best Western.
2 out of 5
by Kevin

nice, but not perfect

Posted Mar 21, 2017 on Hotels
The hotel was doing a remodel so it wasn't as appealing to the eye, but oh well. My wife went to plug in a USB charging port, and the outlet pretty much exploded. Smoke, Sparks, little fire, melting of cords. Scary moment for sure. The AC unit in the room very noisy. The bed, fairly hard. The shower was wonderful. Very quiet hotel. Very nice staff.
Comment from Hotel Management
Mar 30, 2017
Kevin, We are sorry to hear about the scary event that happened with the wall outlet, we had our maintenance man take care of that and the A/C problem. Our staff works around the clock to satisfy the guest 100%, we are sorry that it did not meet your standards. By taking the time to fill out this survey it gives us the feedback we need to improve. We hope in the future you would consider giving us a second chance to meet your standards.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Mar 20, 2017 on Hotels
2 out of 5
by Kristi

Typical traveling family who enjoyed the breakfas.

Posted Mar 14, 2017 on Hotels
It was less than desired, once we finally go in the place was a bit disappointing a best western property. The elevators were sketchy and actually twice they broke down. The train goes through several times a day and night, not to mention very loud air fan in bathroom. There is no getting quiet at night you use fashion. It was great access the nascar track. Just make sure bring all your needs because back the store can be a chore !
Comment from Hotel Management
Mar 20, 2017
Hello On behalf of the staff here at the Best Western, I apologize for the quality and service provided to you. We are continually working on improving the hotel and we hope you come back and give us another chance!
1 out of 5
by A verified traveler from Reno, NV

Not a Place I Would Stay Again

Posted Mar 6, 2017
This hotel desperately needs to be updated/renovated. It is located in a warehouse-type industrial park. Train tracks are located directly across from the hotel. Bed and furnishings are very much out of date. Would not recommend.
Comment from Hotel Management
Mar 7, 2017 by B, Hotel Management
Hello Lance, We are very sorry that you were not satisfied with your stay. I would like to let you know that we are in the middle of starting the renovation process for the whole hotel. We are planning to have things completed by 2018. Again we are very sorry about the noise by the train.