Lobby

Reviews of Best Western Plus Las Vegas South Henderson

2.5 out of 5
Best Western Plus Las Vegas South Henderson
3041 Saint Rose Parkway, Henderson, NV

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1005 reviews" "
Rating 8 - Good. 253 out of 1005 reviews" "
Rating 6 - Okay. 85 out of 1005 reviews" "
Rating 4 - Poor. 62 out of 1005 reviews" "
Rating 2 - Terrible. 46 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Torry

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just THE BEST!!
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 24, 2024
We appreciate your sentiment, Torry! We think our guests are the finest as well, and we hope you will join us again at the Best Western Plus South Henderson when you are in the Las Vegas area.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 21, 2024
Thank you for choosing the BW South Henderson for your stay in Las Vegas, Scott. Our team was pleased to welcome you, and we hope to see you again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom tub showed rust. Ac just gave cold air even when the temperature was set to 80.
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 16, 2024
Thank you for your wonderful rating, Mary. We are glad you enjoyed your visit and informed us about the need for attention in the room. We look forward to sharing our hospitality with you again.

10/10 Excellent

Mansur

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when in Vegas
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
Thank you, Mansur, for an outstanding rating and review for the Best Western Plus South Henderson. We are pleased to offer our guests a more restful experience away from the neverending activity of the Las Vegas Strip. We hope you will join us again for another great stay.

6/10 Okay

Lori

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 3 nights in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 14, 2024
Lori, We are glad you enjoyed our breakfast service. We would love to have another opportunity to provide you with an even better experience when you are in South Henderson.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is great
Stayed 4 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 5, 2024
NRI Distribution. Thank you for your excellent rating. We are thrilled your staff enjoys staying with us at the Best Western Plus Las Vegas South Henderson.

10/10 Excellent

Malikah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cyndy-Guest Experience Representative on Mar 5, 2024
Thank you for the excellent rating, Malikah. The Best Western Plus Las Vegas South Henderson team works hard to prepare our hotel for guests, and we hope you will return soon to enjoy another visit.

10/10 Excellent

Torry

Traveled with pets
Liked: Amenities
Love EVERYTHING about this property
Stayed 2 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 3, 2024
Torry, We are delighted you enjoyed everything about your stay at the Best Western Plus Las Vegas South Henderson. Please allow us to welcome you for another wonderful stay.

10/10 Excellent

Laura

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always very friendly and accommodating
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 3, 2024
Thank you for visiting the Best Western Plus Las Vegas South Henderson frequently. We are delighted you enjoy our constantly friendly staff and comfortable accommodations. We hope to see you again soon.

10/10 Excellent

joei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great check in staff
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Mar 1, 2024
Joel, We are delighted you received the warm welcome our guests typically experience at check-in. Thank you for your excellent rating and review. Please allow us to host you again at the Best Western Plus Las Vegas South Henderson,

10/10 Excellent

Thomas W

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 29, 2024
Thank you, Thomas, for sharing the excellent Best Western Plus Las Vegas South Henderson rating. Our team is delighted you enjoyed a spectacular experience and hopes to welcome you again.

6/10 Okay

Alex

Traveled with family
Liked: Cleanliness, staff & service
The hotel is bit tired, bottom line. Clean, pleasant staff and all but very basic rooms (large enough tho' - can't complain about that. Bed was comfortable.
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
We are glad you enjoyed a great experience in one of our clean, comfortable rooms, Alex. Thank you for sharing your feedback with us, and we hope you will return to visit again.

4/10 Poor

Larry

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy. Room neighbors every move audible and loud.
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 26, 2024
Larry, We are sorry the guests in the room next to yours were disruptive. Our staff is happy to address excessive noise issues if we can. Thank you for your review, and we hope you will allow us to provide a more peaceful experience for you.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff here is great
Stayed 3 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 24, 2024
Thank you for sharing your appreciation of the service our staff at the Best Western Plus Las Vegas South Henderson provides to your own valued team, NRI Distribution. We look forward to welcoming you all again.

8/10 Good

Eduardo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 24, 2024
Thank you, Eduardo, for the great rating. We are glad you enjoyed a pleasant experience at our hotel and hope you will join us again when you are in the Las Vegas area.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in staff
Stayed 5 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 22, 2024
It is a pleasure to make your team members comfortable. We hope to host more NRI Distribution visitors in the future.

10/10 Excellent

joei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
housekeeping staff are very nice
Stayed 1 night in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 22, 2024
Joel, We are delighted you enjoyed the wonderful service of our cleaning team. Thank you for sharing an awesome review and rating of the Best Western Plus Las Vegas South Henderson.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 4 nights in Feb 2024
Response from Cyndy-Guest Experience Representative on Feb 20, 2024
As Always, We are happy to host the employees of NRI Distribution. Thank you for choosing the Best Western Plus Las Vegas South Henderson for your company's lodging. We appreciate your continued trust in our team to deliver a comfortable experience.

8/10 Good

Brady

Liked: Cleanliness, staff & service
Stayed 12 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Feb 6, 2024
Thank you, Brady, for sharing a positive rating for our hotel in South Henderson. We hope you will return to have an even better stay in the future.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent breakfast staff
Stayed 5 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 27, 2024
NRI Distribution, It was a pleasure to welcome your company to our hotel, and we are glad you all enjoyed the breakfast service and menu. We hope you will return to have another business conference at the Best Western Plus Las Vegas South Henderson.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Housekeeping!
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 27, 2024
Thank you, NRI Distribution, for the excellent rating of our cleaning crew at the Best Western Plus Las Vegas South Henderson. Our team works hard to prepare rooms for our guests, and we are delighted you enjoyed their efforts in presenting comfortable spaces.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 31, 2024
Thank you, Julie, for submitting the highest rating for our service and accommodations at the Best Western Plus Las Vegas South Henderson. We hope to share our hospitality with you again when you return to the Las Vegas area.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 2 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 26, 2024
We are glad NRI Distribution Is a corporate partner of Best Western Plus Las Vegas South Henderson. Thank you for the great review, and we look forward to hosting you and your wonderful team again.

10/10 Excellent

NRI Distribution

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 23, 2024
NRI Distribution, We are glad our staff could welcome you for your business trip to the area. Not all visitors to town are here to see the magnificent sites on the Las Vegas Strip. We are glad you enjoyed your stay at the Best Western Plus Las Vegas South Henderson, and we hope to serve your company further.

8/10 Good

Jack

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Pool was closed for renovation.
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 22, 2024
Thank you for your rating and review, Jack. We are grateful for our visitors' patience while we work to make repairs and renovations to our pool and hot tub facilities. We hope you will return to enjoy these fabulous amenities in the future.

10/10 Excellent

joei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 5 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
We are glad you enjoyed the Best Western Plus Las Vegas South Henderson staff's friendly and courteous service. We look forward to sharing our hospitality with you again soon.

10/10 Excellent

joei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 4 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
Thank you for the positive rating, Joei! We are delighted you enjoyed the clean, comfortable spaces of our hotel. When you return to the area, please visit us again at the Best Western Plus Las Vegas South Henderson.

2/10 Terrible

Milagros

Traveled with family
Disliked: Cleanliness, staff & service, amenities
Noisy
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 19, 2024
Milagros, We are sorry if you were disturbed during your stay. While there are ambient noises within a building, our staff is happy to ask other visitors to be more considerate or service any equipment that may be making unnecessary noise. We hope you will allow us another opportunity to provide a quieter stay for you.

10/10 Excellent

Malinda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 3 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 19, 2024
Malinda, Thank you for the outstanding rating for the service and accommodations at the Best Western Plus Las Vegas South Henderson. We hope you will return to have another enjoyable stay with us again.

10/10 Excellent

joei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 4 nights in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 13, 2024
Thank you for the excellent rating you submitted for the Best Western Plus Las Vegas South Henderson, Joel. Our team is proud of their customer service and attention to making guest rooms comfortable. We would love to host another stay for you.

4/10 Poor

Camille

I asked for top floor room so that I could have a quiet room. ROOM VERY NOISY. You can hear people talking through the walls. There was a vibrating sound on the wall that went off and on throughout the night. Could hear the people showering next room. Cooling/heating unit is noisy, had to shut off. Very bad stay, glad I only paid for one night. Will never stay at this hotel again; is truly a three-star hotel or less.
Stayed 1 night in Jan 2024
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Camille, We hope you will reconsider staying with us again. Our goal is to provide our guests with the best experience possible, and we are sorry this did not happen for you. We are happy to ask others to be respectful if they are being disruptive and will have our maintenance team service the P-Tac unit in the room and investigate the vibration in the wall. We hope to have another opportunity to make you happy you returned to stay.

4/10 Poor

Matthew

Traveled with family and small children, Traveled with partner
Disliked: Staff & service
Rude, inconsiderate, and inexperienced staff at front desk. Wanted me to contact Expedia at 2am for a problem caused by their own front desk staff. Clueless when asked to handle a noise complaint and started calling random rooms and waking them up to find out if the truck making noise outside was theirs... again at 2am. They never did solve that problem either. Also, garbage trucks are super noisy in the morning, and the walls are paper thin. You can hear upstairs, downstairs, toilets flushing, showers running, kids through the walls. Would not recommend staying at again and would rather stay on the noisy LV strip than out at this location -- honestly it would be quieter.
Stayed 5 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Matthew, We are sorry you did not have a good experience at our hotel. We will ensure our staff has the additional training to address the issues our guests encounter. We hope you will have safe and worry-free travels in the future.

10/10 Excellent

Arian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location and good prices at the time I booked. Only 17 min drive from the strip
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 3, 2024
Arian, Thank you for sharing an excellent rating and review for our Best Western Plus Las Vegas South Henderson. We are pleased to provide guests with a restful experience yet still offer the convenience of being close to the "action" of the Las Vegas Strip. We hope you will be our guest again soon.

6/10 Okay

Li

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 3, 2024
Thank you for sharing your rating feedback, Li. We hope you will allow our staff to make another visit for you more comfortable in the future. Our only goal is to make each guest feel welcome and have a pleasant stay.

10/10 Excellent

Dale

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 21, 2024
Dale, We greatly appreciate the excellent rating you posted for the Best Western Plus Las Vegas South Henderson. Thank you for choosing to stay with us, and we hope you will join us again soon for another outstanding experience.

10/10 Excellent

Sharlene

Liked: Property conditions & facilities
Nice large rooms. Very quiet. Bath fixtures were a little loose and patched places on the walls. Very reasonable pet fee - even a little “gift bag “ for the dog. Breakfast included. I would stay again.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 30, 2023
Sharlene, We hope you will return to the Best Western Plus Las Vegas South Henderson. We are glad you enjoyed a restful stay at our hotel near the Strip and Fremont Street. Thank you for rating our service and accommodations with ten stars!

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice large room, very clean, will stay again when in Las Vegas area.
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 30, 2023
Richard, We would love to host another wonderful experience at the Best Western Plus Las Vegas South Henderson. Thank you for your excellent rating for our clean, spacious room and service.

10/10 Excellent

Steven, Peoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provided first-class customer service
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 28, 2023
We were thrilled to host your visit to our area at the Best Western Plus Las Vegas South Henderson. Thank you for the wonderful rating, and we hope you will return to visit us again.

10/10 Excellent

Rex, Chino Valley

Very nice room for a fair price. Convenient location.
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 29, 2023
Rex, We are delighted you were pleased with the convenient location of Best Western Plus Las Vegas South Henderson. Thank you for your excellent rating and appreciation of our prompt. friendly service. We are eagerly looking forward to seeing you return to visit us again.

10/10 Excellent

Teresa

Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 28, 2023
Teresa, Thank you for sharing the excellent rating of the Best Western Plus Las Vegas South Henderson. It was our pleasure to provide you with a superior stay at our hotel. We hope you will allow us another opportunity to serve you again.

10/10 Excellent

Rajesh

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 26, 2023
Thank you for the excellent rating, Rajesh. It was a pleasure to host your recent stay at the Best Western Plus Las Vegas South Henderson. We hope you will continue to stay with us in the coming year!

10/10 Excellent

joei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 24, 2023
Thank you for the excellent rating, Joei. The Best Western Plus Las Vegas South Henderson staff is proud of the service and accommodations they deliver daily to guests. We are delighted you enjoyed your stay and hope you will be our guest again soon.

10/10 Excellent

William

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
It was a joy for our team to welcome you to the Best Western Plus Las Vegas South Henderson, William. Knowing you enjoyed a comfortable and restful stay at our location is gratifying. We hope to see you again soon.

8/10 Good

Maira

Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Jan 10, 2024
Maria, We are pleased you had a positive experience at our hotel in Henderson. Thank you for your great rating, and we look forward to hosting another visit for you.

4/10 Poor

Theresa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Dirty furniture
The furniture in the room was filthy. Room #431. Tressa at the front desk was awesome. She sent the manager up the next day to re-clean the room. However the problem was the furniture. We payed good money to have a suite and to not even being able to seat on the furniture was very upsetting. It was hard to be in a hotel for 6 days and our only option was to sit on the bed. Hotel was sold out due to the Rodeo. Switching rooms was not an option. Nor did I feel it would have made a difference. Very disappointing and frankly unacceptable. I can’t imagine what the carpet was like. Never took my shoes off. Was visiting family and was not even comfortable asking them to the room.
Towels used to wipe down the couch, chair and dining room chairs.
The cloth was BARLEY damp and I applied VERY LITTLE pressure.
They came back the next day and vacuumed furniture but it did not help with the dirt .
Stayed 6 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Theresa, Please accept our apologies for the furniture's condition. Our maintenance and housekeeping supervisors will evaluate the furnishings in our rooms and clean upholstery if needed. Along with daily vacuuming, our team cleans carpets in rooms on a rotating basis, with the occasional priority given to rooms that need it urgently. We hope you will return to visit us again and allow us to make your next stay memorable.

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 19, 2023
Karla, We are delighted to see a 10-star rating from you for our service and comfortable accommodations. We look forward to sharing our hospitality with you again at the Best Western Plus South Henderson.

4/10 Poor

Sandee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we’ve stayed with best, Westerns many times, including this exact location, and this time I was so disappointed. We had booked two nights there, and when we were in our room, we found that one of the TVs,did not work, which was the one in the bedroom that I watch at night to fall asleep, and the air-conditioning/ heating did not work. We called Tina and Emy need to have the TV fixed and after an attempt, the gentleman who came up reported to us that that TV had been broken all week and that they had no replacement TVs and they were no rooms that we could change into and there was nothing that I could do the next morning because I can’t sleep without a TV. We decided to check out early and I was told that because I had paid through Expedia I could not get a refund and the fact that I was very disappointed with the service did not really matter. We thought we might have breakfast on the way out since we left at 8 AM and there was absolutely no place to sit in the kitchen area. Ha ha I’m so sad to see this nice best western in such poor condition with such poor customer service.
Stayed 2 nights in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 12, 2023
Sandee, We are sorry the TV in the bedroom of your room did not work properly. We hope you will reach out to our management team about getting a refund for the remainder of your stay. As you know, this is not typical of the visits most guests have enjoyed at our location, and we hope you will return to have a better experience in the future.

8/10 Good

Brittany

Traveled with group
Liked: Staff & service, amenities
Response from Cyndy-Guest Experience Representative on Feb 17, 2024
Brittany, We are glad you enjoyed the hospitality of our hotel in South Henderson. Thank you for your great rating, and we look forward to welcoming you for another visit soon.

8/10 Good

Renita

Response from Cyndy-Guest Experience Representative on Feb 17, 2024
Thank you for the positive rating, Renita. We are glad you were our guest and hope you will enjoy an even better experience at our hotel in the future.

10/10 Excellent

Gaiying

Stayed 1 night in Dec 2023
Response from Cyndy-Guest Experience Representative on Dec 8, 2023
We loved the 10-star rating, Gaiying! It was a privilege to host an awesome experience for you at the Best Western Plus Las Vegas South Henderson, and we hope you will return to enjoy many more lovely stays at our hotel.