Ratings based on 546 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Work stop!

Posted Aug 29, 2015
Treated well - our crew was comfortable after a long hot day on the job - Thanks!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Pros: Nice facility with pool and jacuzzi
Cons: typical eggs and sausage for breakfast.. could have been served hotter. just warm at best.
close to family who live in the area. Starbucks near for specialty coffee drinks etc.
2 out of 5
by A verified traveler from Missouri

Extremely disappointing. Should have booked Hilton

Posted Aug 22, 2015
Pros: Location
Cons: Housekeeping!!!!!! Timely involvement from management!
Location: Easy location to get where you're going in Henderson. Probably stay closer to Eastern next time since that's where food/shopping is.
Where oh where do I start?!? Our family of 4 stayed for 8 days which was 8 days too many! Below are our experiences in just that short week: 1) We had to ASK for towels even though they took the dirty ones they did not replace with clean. 2) We were only given 1 shampoo & 1 conditioner tiny bottle for 4 people. Had to request. 3) Thought that they left the shampoo & conditioner but came home to shower at 11 pm to find that I had 4 bottles of lotion with NO shampoo! 4) Had to ASK for towels again. We left notes in our room & with the front desk. 5) Chose this hotel since there was a hot breakfast - very yukky!!! Even my 8 year old boy who would eat anything thought it was disgusting. 6) Floor of room was horribly dirty. Kids had black feet from walking. I stepped in something black & slimy. Had to request at least a vacuum. 7) Dirty bedsheets were put back on the bed. My daugher had spilled some coffee on the bedding - a pretty large amount. When we returned that evening, those same sheets were put back on the bed and had to sleep in them that night. Thank goodness it was coffee and not sticky soda! 8) Cable TV went out. 9) Internet went down. 10) Had to request vacuum AGAIN on the 5th day of stay. 4 people in a small room are bound to need vacuuming! 11) Toilet backed up. Waited an hour for maintenance. Had to take my 4 year old to the lobby to use the bathroom. The remainder of our stay it was extremely slow. Only offered $50 off stay after call to corporate.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ohio

convenient

Posted Aug 11, 2015
Pros: The entire hotel staff was very accommodating when I asked for anything....extra blankets, extra hangers, etc. I absolutely felt they did a great job
Cons: Cleanliness.....also, someone to check on supplies for restrooms, computer paper, etc, only 1 computer working. this is a hindrance to come back..
Although it was convenient, I found the food at breakfast a bit disappointing. Every day, coffee filters were left in the coffee machine and I had to empty the next day before I made coffee. I saw mold on shower curtains and had to request a new shower curtain. The clock in the exercise room was not at the correct time and the remote wouldn't operate the tv. I took the remote to the desk, but never saw it again in the exercise room. I don't know if it was defective or why it was never returned there. Dental floss was left on the floor near the breakfast area for the entire week. I felt the staff was more than accommodating for any requests we had. They also made us feel very welcome to stay there. I just think someone needs to be made aware of the little things that add up to this not being rated a 5 star.
4 out of 5
Recommended
for Everyone
by A verified traveler

breakfast

Posted Aug 7, 2015
Pros: Everything but breakfast, needs some change
Cons: the breakfast
If a person is staying more than one or two days , the breakfast is not what you would write home to Mom about. It's the same day after day. Sausage, eggs cereal, waffles. Coffee is fantastic, though.
3 out of 5
Recommended
for Everyone
by A verified traveler

incredibly convenient location

Posted Jul 31, 2015
Pros: Great proximity to things we wanted to get to.
Cons: Housekeeping. Nice to have a little Plexiglas square to hold the soap at the edge of the sink. We rented 2 rooms; one had it the other did not.
Location: Close to the 215, and the 15. Close to Green Valley Casino and many restaurants.
It was a great location to access our favorite Station Casino, Green Valley. Close to some great lesser known "Ma/Pa" restaurants that only the locals know about. Traffic was sane and more normal than places such as "The Strip". Housekeeping does not do a good job getting the small dust and debris from around the base boards, hallways, and elevators. Breakfast buffet was okay.Go for the waffles, avoid the microwave sausage. They are remodeling bathrooms gradually. Some rooms with have an un-remodeled bathtub with a slight slope from the sides to the bottom. I am very sure footed; after I slipped once I was super careful but slipped two more times and actually fell on the last one.
4 out of 5
Recommended
for Everyone
by A verified traveler from lake Havasu city

Great hotel in wonderful neighborhood

Posted Jul 13, 2015
The neighborhood is beautiful. Lots to do, everything close by or easy to get to. Wonderful food everywhere. Hotel is clean and quiet. Breakfast is delicious with lots to choose from. Front desk staff was wonderful. Maid service however needs training. They came into our room when we had the do not disturb sign out and the door locked. Not happy about that.
1 out of 5
by A verified traveler from NY

Hotel Room

Posted Jul 7, 2015
Pros: Leaving.
Cons: House Keeping.
Location: Shopping plaza was a few minutes away.
My room was decent but my room was not cleaned for 3 days and when I complained the beds was fixed with the same sheets on the beds for the last 6 days.
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Posted Jul 6, 2015
The room was very spacious and clean and the rate was very reasonable, especially for a holiday. I would definitely stay there again!!
5 out of 5
Recommended
for Everyone
by A verified traveler from CA

good hotel, convenient to our needs

Posted Jul 5, 2015
Pros: breakfast bar w/healthy options. swimming pool times/late closing time. ref and mw in the room
Cons: bigger gym room
Location: easy access to freeway; close to stores, restaurants and green valley.
check-in was easy, quick. the hotel staff are helpful, responsive to request.