if you like The Strip, Caesars is hard to beat
Posted Feb 25, 2017
It's big bold and brasch and would no doubt do Caesar proud.
But sadly last experiences mean a lot and we had a bad one.
On checking out by phone we were told that a $35+ per person fee for a "package" for wifi, fitness centre and one other service were in the bill. We weren't aware of an option to have or not have this "package". On checking and finding a reference to it in our Expedia booking, I asked why it wasn't discussed on check in?
I was told to take it up with Expedia to which I pointed out was too difficult as I had a tight schedule.
I also asked for a bellman and the message didn't get through. The resultant delay of over an hour led to a frantic rush to the airport, and a very bad feeling as to how this was all managed. I never have these sorts of issues, and felt strongly that this $70+ charge should have been explained at check in to avoid guests getting nasty surprises, particularly as we didn't need or use the package.