Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews of Hilton Vacation Club Cancun Resort Las Vegas

3.5 out of 5
Hilton Vacation Club Cancun Resort Las Vegas
8335 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 889 out of 1860 reviews" "
Rating 8 - Good. 452 out of 1860 reviews" "
Rating 6 - Okay. 234 out of 1860 reviews" "
Rating 4 - Poor. 133 out of 1860 reviews" "
Rating 2 - Terrible. 152 out of 1860 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Karen Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great for family and just good enough distance away from craziness from the strip but not too far for fun
Stayed 3 nights in Mar 2024

8/10 Good

Baker

Liked: Cleanliness, amenities, property conditions & facilities
I like the style, features and the furniture, compared to the previous design, this remodel made this resort/room 10x better I would stay here again !
Stayed 1 night in Mar 2024

8/10 Good

Alba

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the space and quick check in. Rooms felt a little outdated overall comfortable.
Stayed 3 nights in Mar 2024

8/10 Good

Antionette

Stayed 2 nights in Mar 2024

8/10 Good

Dayna

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Was a great property overall. Resort was short staffed, some pools and 2 waterslides were closed. The booking said we were a 5 min drive from the strip. We were at least 15 mins away with no traffic.
Stayed 3 nights in Mar 2024

10/10 Excellent

William, Palmdale

Awesome place amazing customer service by Diana
Stayed 1 night in Mar 2024

10/10 Excellent

Jan

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, super friendly staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Alvin, roy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here over the years due to the customer service and the staff. And they continue to do an outstanding job of making you feel safe and comfortable. The only thing that would make this place better would be an update. The entire room still looks exactly the same from 10 years ago and the furniture feels smells like it. The house keeping staff is doing their best with what they have but- definitely need some help with an update. The front desk staff especially Sheena and her team were amazing! We look for To the next time we are there. Thank you again.
Stayed 11 nights in Mar 2024
Response from Cancun Resort on Mar 20, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

6/10 Okay

Kenadee

Traveled with family and small children
Not many amenities or things to do at hotel. As soon as you check in they try and get you into timeshares which was super annoying and inconsiderate after we said no four times and they kept pushing. Rooms were nice. Most pools were closed. If you want fun on the property, stay somewhere else
Stayed 1 night in Mar 2024
Response from Cancun Resort on Mar 18, 2024
Thank you for choosing Cancun Resort and for sharing your recent experience with us! We appreciate the feedback but we are disappointed that you were not completely satisfied with your stay. We will use these comments to improve and hope that you return so that we can improve upon this visit.

6/10 Okay

KYUNG AH

Stayed 3 nights in Feb 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was ok. Had to wait for bedding for pull-out and it came with twin suze comforter and only one pillow. The kitchen sink was exposed with no drawers. It was nice having 2 bathrooms. The kids enjoyed the ping ball tables and pool with slides.
Stayed 2 nights in Mar 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Excellent

denise

Liked: Cleanliness
Stayed 14 nights in Feb 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

10/10 Excellent

Ethan

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room had two sperate bedrooms for up to 4 people to sleep and that it had a kitchenette in the room as well.
Stayed 4 nights in Feb 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, amenities
There was construction during the stay but no noise. Some of the dishes in the kitchen were dirty
Stayed 3 nights in Mar 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort! We apologize for the inconvenience. We understand your frustration and we are disappointed your stay was not up to standards. We appreciate the feedback as it always helps us see our things from the guest’s perspective. We hope you decide to give us another chance so that we can improve upon this visit.

10/10 Excellent

Mercedes

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In spite of having a do not disturb sign on the door, housekeeping came in and moved our stuff around. We were not happy at all.
Stayed 1 night in Mar 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

10/10 Excellent

Pj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying here at this property. Overall, this is a beautiful place, quiet atmosphere, good insulation, and their customer service top notch.
Stayed 1 night in Mar 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort! It is fantastic to see that you had a wonderful stay with us! We can’t wait to welcome you again!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place a bit dated but clean
Stayed 1 night in Jan 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part, but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

6/10 Okay

Jessica, Hesperia

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the king deluxe suite with a pool view which had it's very own spa on the balcony. The spa didn't work and we had to have matainance come out and it took them two hrs to repair it. We also had to have matainance come out because the door to the guest bedroom (between the bedroom and bathroom) come out to repair it because it was broken and wouldn't slide. They were unable to fix the door, so we couldn't shut the bathroom door which made it totally inconvenient for my teenage children to use privately. Other than that the stay was nice.
Stayed 2 nights in Mar 2024
Response from Liana C. on Mar 5, 2024
Thank you for choosing Cancun Resort! We appreciate you choosing us as your place to stay but we are disappointed that you were not completely happy with your experience. We hope you visit us again so that we can improve upon this visit.

10/10 Excellent

Cynthia

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Convenient and comfortable!
Stayed 4 nights in Feb 2024
Response from Justin Robbins - FOM on Mar 16, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Beds were uncomfortable. Coffee maker was missing in the room.
Stayed 6 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort and for the comments! We are sad to hear that your stay did not go as any of us would like. We will use this feedback to improve our operations. We apologize for the inconvenience and hope that you return so that we can provide a better experience.

10/10 Excellent

JaLesha

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I I’ve the spacious room and the view from the balcony. This was me and my son’s first mommy and son trip. He enjoyed himself so much. Thank you guys so much for your hospitality. Great experience and will be back t stay there exclusively!
Stayed 1 night in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Excellent

Blanca

Stayed 4 nights in Feb 2024

8/10 Good

victoria

Great place
Stayed 3 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort! We are grateful for the opportunity to have you as our guest and we appreciate the awesome feedback! We would be delighted to have you as our guest again and have the chance to earn a perfect rating!

10/10 Excellent

Dolly

Stayed 3 nights in Feb 2024

8/10 Good

Cecilio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that they keep checking on you, to see if you need anything in the room.
Stayed 3 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!

10/10 Excellent

Lis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff and convenient location!
Stayed 3 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

2/10 Terrible

Phillip

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would rate this hotel 1 star. I would never recommend it to other guests. They charge a resort fee that I was never told about that is quite expensive. Quite rich considering half of the services the fee is supposed to cover was out to maintenance including the main pool, 2 slides, bbq areas, spas. Also on multiple occasions we called for support from front desk and repeatedly told they would send it up only to never do it or come knocking in the middle of the night. On 2 occasions we asked for our room to be cleaned this was also not done.
Stayed 7 nights in Feb 2024
Response from Cancun Resort on Feb 26, 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

10/10 Excellent

Denzil

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its okay 👍
Stayed 3 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean and mostly up to date. Could use a little paint and maybe upgraded stoves . The staff were amazing! Extremely helpful, friendly and informative. I relied on Patricia in a time of need and she was a huge help. We will definitely continue to stay at the Cancun in the future.
Stayed 4 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

Zaideh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel.
Stayed 6 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 Okay

Jackie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than seeing two roaches in my sink everything else was fine
Stayed 2 nights in Feb 2024
Response from Cancun Resort on Feb 18, 2024
Thank you for choosing Cancun Resort! We apologize that we did not provide a memorable vacation experience. We are always working to improve and hope that you will give us the chance to one day offer better accommodations.

2/10 Terrible

Candice

Disliked: Cleanliness, staff & service, property conditions & facilities
It was nasty don’t stay here
Stayed 2 nights in Feb 2024
Response from Liana C. on Feb 17, 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

8/10 Good

Daine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just don't like the view on our balcony but other than that all good
Stayed 5 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 28, 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

10/10 Excellent

Max

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and staff was helpful.
Stayed 3 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 15, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

2/10 Terrible

Saron

Stayed 3 nights in Feb 2024

10/10 Excellent

Cynthia

Business traveler
Loved my stay! Room was perfect for my week of house hunting in Vegas. It felt like home with luxury.
Stayed 6 nights in Jan 2024
Response from Justin Robbins - FOM on Feb 11, 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

8/10 Good

Brian

Business traveler, Traveled with family
Liked: Cleanliness, amenities
If you’re expecting the same level of service as a full scale Hilton Hotel it falls short. When there the pool was undergoing renovations which really didn’t matter as it was cold but just was a bit unsightly. Furniture in room was a bit worn. Unit had a kitchen but only a frying pan to cook with. One of the toilets in the room ran all night long, was a smoke alarm just dangling from the ceiling. I’d stay again as it was quiet and the room large. Just don’t expect something luxurious by any means.
Stayed 4 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 11, 2024
Thank you for choosing Cancun Resort and for taking the time to share your recent experience with us! We are so happy to hear that you enjoyed your visit, and we are grateful for the feedback. We hope to see you again so that we can turn this into a perfect rating!

10/10 Excellent

Troy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a first vacation for our family. We really enjoyed ourselves. Beautiful scenery.
Stayed 2 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 7, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

8/10 Good

aysha

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 7, 2024
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!

6/10 Okay

Robert

Traveled with family
it felt, appeared run down. just about everyday I had a shuttle bus block me in, I would have to wait in my car
Stayed 10 nights in Dec 2023
Response from Cancun Resort on Feb 6, 2024
Thank you for choosing Cancun Resort! We apologize for the inconvenience. We understand your frustration and we are disappointed your stay was not up to standards. We appreciate the feedback as it always helps us see our things from the guest’s perspective. We hope you decide to give us another chance so that we can improve upon this visit.

10/10 Excellent

Koshenique

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love this place beautiful facility
Stayed 2 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 7, 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Excellent

Doreen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Feb 2024
Response from Justin Robbins - FOM on Feb 7, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a noce area and quiet.
Stayed 3 nights in Jan 2024
Response from Justin Robbins - FOM on Feb 7, 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

10/10 Excellent

Larry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great the tub was extremely nice
Stayed 1 night in Feb 2024
Response from Justin Robbins - FOM on Feb 7, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

8/10 Good

Veronica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the water slide. Loved that the pool was warm.
Stayed 3 nights in Jan 2024
Response from Justin Robbins - FOM on Feb 7, 2024
Thank you for choosing Cancun Resort! We are so happy to hear that you enjoyed your stay with us. Feedback such as this motivates us to provide our guests with an outstanding vacation atmosphere. We hope to have the opportunity to host you again so that we can earn a perfect score!

10/10 Excellent

Paulajean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed myself. It was quiet and beautiful
Stayed 2 nights in Jan 2024
Response from Juliane on Feb 2, 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Juliane on Feb 2, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!