Outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas, sun loungers
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Reviews of Hilton Vacation Club Cancun Resort Las Vegas

3.5 out of 5
Hilton Vacation Club Cancun Resort Las Vegas
8335 Las Vegas Blvd S, Las Vegas, NV

Reviews

8.0

Very Good

Rating 10 - Excellent. 919 out of 1928 reviews" "
Rating 8 - Good. 475 out of 1928 reviews" "
Rating 6 - Okay. 248 out of 1928 reviews" "
Rating 4 - Poor. 132 out of 1928 reviews" "
Rating 2 - Terrible. 154 out of 1928 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Denisse

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Half of the pool and jacuzzis were closed the whole stay. They provide no shuttles to the strip. The hotel is about a $35 - $40 cab ride to the strip each time. All in all I would not stay here again. I have small children and I would rather stay at Tahiti village with them. We had the delux penthouse which has 2 bedrooms. It only had 1 towel lol. Ac didn’t work. They had to reset the whole system. Jacuzzi in the unit is not actually a jacuzzi it’s a bathtub.
Stayed 4 nights in Apr 2024

8/10 Good

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit exceeded my expectations, except for that crappy bed. It was uncomfortable as he'll. No frame so you sit on the floor, the mattress did not Fit the box and I hit my toe and now my left front toe is black from the blood. Did you go dumpster diving to find it?
Stayed 1 night in Apr 2024

8/10 Good

Monica, riverside

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Malologa, Kapolei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Apr 2024

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Fabiola

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We had a tick or something
Stayed 3 nights in Apr 2024
Response from Liana C. on Apr 23, 2024
Thank you for choosing Cancun Resort and for rating your experience! We are sad to see that you were not happy with your stay. We hope to have the opportunity to improve upon this visit.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very beautiful and the staff was excellent and it was a very nice stay we definitely will be going back.
Stayed 3 nights in Apr 2024

4/10 Poor

Jason

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
Staff very friendly and attentive. The amount of staff is the real issue here. I would leave photos of the property if this was possible. This property has two pools and some waterslides. The staffing for lifeguards only allowed a very small portion of the pool to be open. Two of the days the water slides were closed and 3/4 of the pool. Not enough staffing. several hot tubs also closed. The pool times are clearly posted but the pool is not open on time. This was the case for our entire trip. Again not enough staffing. This is not the fault of the staff but a management issue. Staff that was there was very nice and seamed to care just could not do anything about it. This property was constantly filled with a staff that was selling time share and people that they were selling it to. I booked on Expedia thinking it was a resort hotel. Clearly it is a timeshare resort run by Hilton. Room was as expected in the pictures when booking. Take your family elsewhere if you are booking with kids. Away from strip is the reason we booked but no amenities staffed is the reason we wont be back. I defiantly spoke with many other guests that felt this same way.
Stayed 3 nights in Apr 2024
Response from Liana C. on Apr 23, 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

10/10 Excellent

PETER E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little getaway
Stayed 3 nights in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 4 nights in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great m beautiful
Stayed 3 nights in Apr 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities
All good
Stayed 3 nights in Apr 2024

10/10 Excellent

Olivia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is close enough to places like the Vegas strip, airport, Fremont St. that it's easy enough to drive or catch a cheap Uber straight from the hotel for a night out or a day exploring the city and then come back to the hotel. The hotel itself had a decent lounge and pool area and just overall felt a bit safer and more quite than some of the other hotels my friend and I explored during our time in Vegas.
Stayed 3 nights in Apr 2024

6/10 Okay

JoNan

Liked: Cleanliness
Wgen i arrived, they gave me a room that had not been cleaned, it was 11:30 at night and had to wsiy until the git me another room. Room service does not start until 8:00 am. No way to get coffee if your an esrly riser, coffee pot on room was not fit to use. Room was clean, but no way a luxury hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dawn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Underground parking. the only other is the construction all around the building
Stayed 5 nights in Apr 2024

4/10 Poor

Alexis

Traveled with family and small children, Traveled with family
Disliked: Staff & service
I was very disappointed with the management response at this location. We had a electrical shortage in the room that created a spark and ruined a necklace next to the outlet. I had to attempt to contact management 3 times before getting a response. We still haven't resolved the issue after checking out. We also could not leave our windows or balcony door open because of so many guests smoking weed and making our room smell like it. The front pool was often closed due to lack of staff. Overall a disappointing visit.
Stayed 3 nights in Apr 2024
Response from Liana C. on Apr 19, 2024
Thank you for choosing Cancun Resort! We are sorry that there were some issues with your stay. We take pride in providing exceptional service and we clearly missed the mark in this instance. We will share this feedback with our team in an effort to improve moving forward. We apologize for the inconvenience and hope to see you again so that we can offer a better experience.

8/10 Good

Pamela

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Front desk unfriendly
Stayed 3 nights in Apr 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Juliane on Apr 19, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

10/10 Excellent

Marjorie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, communication was a huge factor as they frequently made sure we had everything we needed.
Stayed 5 nights in Apr 2024
Response from Juliane on Apr 19, 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2024
Response from Juliane on Apr 19, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this perfect rating with our team! Providing our guests with an outstanding experience is what motivates us each day to be our best! We hope you visit us again soon!

6/10 Okay

Cody David

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Apr 2024
Response from Juliane on Apr 19, 2024
Thank you for choosing Cancun Resort and for rating your recent visit! We are sorry that we did not provide you with a totally satisfying experience. We hope to have the chance to host you again and improve upon this stay.

10/10 Excellent

Ruby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really great place if you’re traveling with family! It is a 10-15min drive to the strip but other than that the resort is so cute and suites are spacious!
Stayed 4 nights in Apr 2024
Response from Juliane on Apr 19, 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite enjoyed our stay here! Our 2 room condo was fantastic. Beautiful pool area & the pool bar food was great. Easy uber ride to the strip. Highly reccomend!
Stayed 3 nights in Apr 2024
Response from Juliane on Apr 19, 2024
Thank you for choosing Cancun Resort! We are elated to hear that you enjoyed your stay. Comments such as this are what drives our team to provide such a wonderful experience day after day. We appreciate the review and hope you visit us again!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Wish there was strip transportation
Stayed 3 nights in Apr 2024
Response from Juliane on Apr 19, 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

8/10 Good

Risa

Traveled with family
Liked: Cleanliness, staff & service
We really liked easy check in, full kitchen, convenience, and friendly staff. We didn’t like that it was noisy 24 hours per day, a little outdated, and the toilet in bathroom ran the whole time.
Stayed 5 nights in Apr 2024
Response from Juliane on Apr 12, 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juliane on Apr 13, 2024
Thank you for the awesome rating!

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Juliane on Apr 13, 2024
Thank you for your time and giving us a great rating!

8/10 Good

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Juliane on Apr 13, 2024
Thank you for your rating we hope you give us another chance in the future!

10/10 Excellent

Quiche

Traveled with family
Liked: Amenities
GREAT TRIP and we will be back!!
Stayed 5 nights in Apr 2024
Response from Juliane on Apr 12, 2024
Thank you for choosing Cancun Resort! We can’t wait to share this wonderful review with our team! Feedback such as this motivates us to always do our best to provide a memorable stay for our guests. We hope you visit us again soon!

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great place to stay. Only problem was i phoned for bedding for the pull out couch to put my kids to bed at 7:30pm and did not recoeve it untill 12:20am despite me calling down several times.
Stayed 7 nights in Apr 2024
Response from Juliane on Apr 12, 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt clean and new. Very comfortable and spacious. The only complaint was the full pool was not open and the cafe food was terrible.
Stayed 4 nights in Mar 2024
Response from Juliane on Apr 12, 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

8/10 Good

Jme

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the property was a little dated my only complaint was that I’m pretty sure our mattress was from the grand opening of the property. It was bowing in the middle as if a 400 pound person had been sleeping in it for the past month. In the end I would recommend for larger parties without hesitation.
Stayed 3 nights in Apr 2024
Response from Juliane on Apr 12, 2024
Thank you for choosing Cancun Resort! We are happy that you did enjoy your stay for the most part but we do understand that some slight improvements can be made. We hope to have the chance to have you as our guest again so that we can earn a perfect score!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, rooms are very nice, pool area is clean & many options, CARIBE BAR has good food
Stayed 5 nights in Apr 2024
Response from Juliane on Apr 12, 2024
Thank you for choosing Cancun Resort and for the amazing comments! We appreciate you taking the time to share your recent experience with us. We are so happy to hear that you enjoyed your stay. We hope you visit us again soon!

10/10 Excellent

Marita

Liked: Cleanliness, staff & service
Ariel the housekeeper houseman was very polite and was helpful. The area and vicinity is accessible to shopping, dining, casino nearby and transportation is very good too. This is a good place to stay if you’re travelling with your family over all
Stayed 7 nights in Mar 2024
Response from Justin Robbins - FOM on Apr 9, 2024
Thank you for choosing Cancun Resort! We appreciate the wonderful feedback and are happy to hear that you enjoyed your stay. We take pride in providing guests with a memorable vacation experience. We hope to see you again soon!

6/10 Okay

Lourdes

Traveled with family and small children
Disliked: Amenities
There is no ventilation in the rooms. I could smell what other people were cooking and it would linger. Also, you can hear people in the other rooms.
Stayed 2 nights in Mar 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort and for the comments about your recent stay! We always appreciate the feedback as it helps us improve our overall guest experience. We are sorry that there were some issues with your visit. We will do our best to use these comments and be better in the future. We hope you return so that we can provide you with a better stay.

10/10 Excellent

David

Liked: Property conditions & facilities
Excellent
Stayed 7 nights in Mar 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

6/10 Okay

Cozette

Traveled with family
Liked: Cleanliness, amenities
Overall good stay. The front desk wasn't super friendly when we checked in. But the room was mostly nice. The showers in both rooms still had a lot of random hair from other people before us. It's nice to have a kitchen in the room and the bed was comfy.
Stayed 2 nights in Apr 2024
Response from Cancun Resort on Apr 7, 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

6/10 Okay

Jamee

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This property has a fair mix of pros and cons. Pros: Clean, safe, family friendly, extremely quiet, spacious rooms, fun pool area, close enough to the strip to be convenient, far enough away to be calm and quiet. Cons: This property doesn't seem to be managed well at all. Certainly not to typical Hilton standards. My family came for the pools and waterslides. I called prior to making my reservation to ensure that the pools and slides would be open. Upon arrival this was not the case. Only 1 of the 8 days of our stay were all the slides in operation. Most of the days none of the slides were open or they would be open briefly and then abruptly close. We were told this was due to "staffing issues." Since the waterslides were the entire reason we chose this hotel, this was extremely disappointing. With an 8 day stay you only get room cleaning one time. This quickly became a nuisance as trash piled up and we ran out of consumables like toilet paper and coffee. When housekeeping did service the room they did not clean anything, only made the bed and brought fresh towels. The housekeeper took all the linens off the sofa bed my kids were sleeping on and then did not replace them. We got home late to no place for the kids to sleep! It took 4 interactions with the front desk over a 2 hour period to get sheets for that bed. It was after midnight by the time my kids were able to get to sleep. One toilet ran constantly and the thermostat didn't work at all. I expected more from Hilton.
Stayed 7 nights in Mar 2024
Response from Cancun Resort on Apr 7, 2024
Thank you for choosing Cancun Resort! We appreciate the feedback about your recent stay. We are sorry that some things did not go well with your stay. We will share these comments with our team in an effort to improve our guest service. We hope you return so that we can provide a better experience.

8/10 Good

Bruce

Liked: Cleanliness, staff & service
Service and cleanliness were fine.
Stayed 5 nights in Apr 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!

8/10 Good

Annette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything we wanted but we were disappointed that pools and slides were closed during our stay. Our room was not ready for check in until 6:30pm (it should be ready at 4 and we arrived around 5:25). We had our dinner in the car and had to wait. We would return but hope to have a fuller experience next time.
Stayed 4 nights in Apr 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort and for the great rating! We appreciate you taking the time to share your recent experience with us! We are always working hard to provide our guests with an exceptional experience. We hope you return so that we can turn this into a perfect score!

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one restaurant. Pool was great. Staff was outstanding.
Stayed 5 nights in Mar 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort! We are grateful for the opportunity to have you as our guest and we appreciate the awesome feedback! We would be delighted to have you as our guest again and have the chance to earn a perfect rating!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort and for the perfect score! We are so happy that we were able to provide you with a great experience. We hope you have a chance to visit us again soon!

6/10 Okay

Andrea

Disliked: Cleanliness, staff & service
Great place to stay if you are looking for something of more a condo style accommodation. However, we booked this accommodation for the water slides which were closed most of the time due to staffing. The rugs in the halls were not clean. The unit was clean. Only one garbage bag provided. One day of housekeeping provided during our one week stay and the only thing they did was give us clean towels. $20 cab ride to mandalay bay. Ok if you have a car to get around. There is a grocery store across the street.
Stayed 5 nights in Mar 2024
Response from Liana C. on Apr 6, 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

8/10 Good

SAM

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience! Thanks!
Stayed 1 night in Apr 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort! We are grateful for the opportunity to have you as our guest, and we appreciate the awesome feedback! We would be delighted to have you as our guest again and have the chance to earn a perfect rating!

6/10 Okay

Melise

Liked: Cleanliness
Disliked: Property conditions & facilities
We really enjoyed staying here. We had a unit that was newly renovated. Our only complaint was the slides were only open 6 hours a day and only 2 slides at a time. Half the pool was also closed the entire time and they limited the pool hours for the portion that was open. They said they’ve been short staffed. A little disappointing when the pool is why we came.
Stayed 3 nights in Apr 2024
Response from Liana C. on Apr 6, 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

6/10 Okay

Beatriz

Traveled with family
Disliked: Property conditions & facilities
Despite booking more than one month in advance, when we got there, there were no rooms available. Had to wait more than 2 hrs for a room and hotel did not comp anything for thw inconvenience. Various notifacations were sent letting me know that the pool was going to be open by March 18th, but half of the pool, the best part, was closed all 4 days we were there. I also dont appreciate them pushing to attend one of their membership meetings. They kept calling and calling the room as soon as they knew we were there. If I wanted to be a member, I would have attended on my own.
Stayed 3 nights in Apr 2024
Response from Liana C. on Apr 6, 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

6/10 Okay

Marilyn

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the rooms were too. It was nice to have a full kitchen. There was inadequate staffing of lifeguards at the pools which resulted in some of the pools to be closed. We brought 14 grandkids and their parents for Spring break just for the pools and slides at this property. Staff were helpful and friendly. Elevators we slow and at least one in our building was closed while we were there.
Stayed 3 nights in Apr 2024
Response from Liana C. on Apr 6, 2024
Thank you for choosing Cancun Resort and for taking the time to share this feedback with us. We are sorry to hear that you were not satisfied with your visit. We will use these comments to work on bettering our guest experience. We hope to see you again so that we can improve upon this stay.

10/10 Excellent

Nichole

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there was very helpful. Romeo, the maintenance worker went above and beyond for my family. We will absolutely stay here again.
Stayed 3 nights in Mar 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort and for the outstanding review! We are grateful that we had the opportunity to provide an exceptional vacation experience for you and your family! We hope to see you again soon!

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Justin Robbins - FOM on Apr 8, 2024
Thank you for choosing Cancun Resort and for the wonderful score! We are always happy to provide our guests with a satisfactory experience but we hope we can one day have the opportunity to host you again and turn this into a perfect rating!

4/10 Poor

Derrick

Liked: Staff & service
For price in Vegas I go my moneys worth
Stayed 3 nights in Mar 2024
Response from Liana C. on Apr 5, 2024
Thank you for choosing Cancun Resort and for sharing your recent stay with us! We are so sorry to hear that you were not happy with your visit. We pride ourselves on providing a memorable vacation experience and we are disappointed to have fell short in this instance. We will share your comments with the team and hope you give us another opportunity to improve upon this visit.