Nice resort, close to shopping malls, dining, etc.
Posted Mar 19, 2017
Overall OK experience, front desk staff was very friendly and helpful,nice room although it was really dusty and a bit outdated, bathroom could use improvement, the shower was old and not worked well, I would have problems with the toilet. also I reserved a two bedroom villa one room were to have a king bed and the other a queen bed, but there was no queen bed instead it was two double beds, not a big deal but that was not what I paid for. After I called the front desk and asked for a item the clerk told me it would be fifteen minutes, well that was not the case it took the staff about a half hour to bring my item, when the house person did arrive he just used his keys to open my door and let himself in without even trying to knock on the door, that really ticked me off. Also I stayed there for one week and housekeeping never came and cleaned my room, so they put this "sorry we missed you" card on my door to redeem at checkout, during checkout I gave the front desk the card and they wanted to offer me to sign up for this year round trip for only 49.99 at the time plus minor discount on the trips. That is bad customer service when housekeeping did not clean my room and in return the only thing the hotel staff could offer was for me to spend more money.