Posted Mar 19, 2017
Starting with check in we had issues. A new mlife account was created for me, without asking, which caused a large amount of problems the duration of our stay. Our second day we checked "do not disturb" and upon return from being out for the day, our room was cleaned. This however meant clothing and medication were moved. Our shower also had no temperature regulation and only offered scolding hot water. At this point we called down to share about our experiences, we declined someone coming to fix the shower but they shared the resort fees would be comped. Five minutes later, maintenance knocked on the door to fix the shower, he was very nice but his boots left mud all of the bathroom which meant it needed to be cleaned. By this time we just wanted to take a nap (it was also St Pattys Day) so we pull back the sheets on the bed we didn't want made to find dirt and other peoples hair. We called back down, now requesting a room change otherwise we would move to another hotel. We then changed rooms and were told we had $100 to spend at the resort. Got to our new room that they said our keys would be updated to... They weren't so we spent ten minutes in the hallways waiting for new ones. Our new room was clean, the fridge was missing the only shelf you have to place items to avoid being charged for an item, just by moving it or picking it up. The room was also just as hot as our first one, only going to 65 and kicking up at night, it was unbearable.