Ratings based on 2,721 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler from NY
More boutique, less of the crowded casinosPosted May 17, 2017
Great spot for anyone who doesnt want to stay in one of the crowded casino hotels. The bed is so comfortable, im considering buying it.
by A verified traveler
NO COFFEE??!!Posted May 11, 2017
I cannot give any hotel who doesn't provide coffee as an amenity anything outside of one star. While the room was bigger than most rooms, it certainly wasn't a room I'd book again at $140. It wasn't a comfortable room and it certainly wasn't luxury. In fact, I do not understand where "luxury" is coming from in the reviews. When I hear luxury I think of salt Regis or Ritz Carlton. This hotel is far from it. On the other hand, The Chateau Marriott cost us $900 for five nights, was over 700 ft.² and provided newspapers daily as well as coffee as amenities.
for Everyoneby A verified traveler
Exceptional!!Posted May 10, 2017
Amazing time from start to finish. The customer service is exceptional.
for Everyoneby A verified traveler from boulder
Great find...Posted May 10, 2017
Pros: Staff, quiet & nice
Great Hotel and Staff. Excellent appointed rooms.
for Everyoneby A verified traveler from Boston
Outdated Rooms, Confused Staff, Cleanliness IssuesPosted May 3, 2017
Pros: Loved the access to all of the local pools and shops. Simple and efficient checkin and checkout.
Cons: Room upgrades, plumbing cleanliness, competent staff.
Location: Definitely farther down the strip, but has access to everything nearby. Better food available in adjacent hotels.
Overall the experience was pretty good, but there were a few issues that I would caution about. The room quality is definitely lower than what they claim. Rooms feel very white-washed and outdated. Our "scenic" room had some broken curtains, faced the parking lot, and had issues in the bathroom. If you used the bathtub, while draining the tub, a seriously foul smell backed up from the stand up shower drain. Smelled of sewage. The front desk didn't seem to care when we mentioned it to them and we had to cover the shower drain with a towel to keep it from permeating the room. The staff is also (un)organized and disconnected from one another. We needed a simple sewing kit and corkscrew as we forgot to bring these items. The front desk said they did not carry any of those items and that we should go to the gift store and pay up for them. However, if you call the concierge from your room and request small items like that, they happily had them available at no charge (like most hotels). While we had a great time in Vegas, I'd definitely look for a different hotel next time around.
by A verified traveler from Richland, WA
Hot Showers Would Have Been Nice...Posted May 2, 2017
Pros: Clean, creative decor, quiet.
Cons: Water heating system.
Location: Located at the very end of the strip. Not much to do in this area, but visit Mandalay Bay casino. Cirque show Michael Jackson One, MUST SEE!
The hotel was very visually appealing. Upon entry, they have some very different art work which I enjoyed. It is nice seeing less of the same old stuff, and having a new look. The hotel is VERY quiet, no real night life at all. However, attached to the Mandalay Bay so you have options just a few steps away. Our room was very clean and decorated nicely. This is when the hotel lost a perfect rating for us... Friday morning was our first use of the shower, I like my showers at a moderate temperature but my wife pretty much likes to boil the dirt off of her. I showered first, and the shower was very cold for me and I knew she would be extremely disappointed. I let her know as I was stepping out, and she was about to step in. I chalked it up to water volume being used during our shower time (9:30-10:00). We "dealt" with the water our entire stay, and when leaving on Monday morning we took showers at 4:30 am with the same temps as any other time. This is when I was convinced that it wasn't a volume issue, but a hotel issue. For being such a new and well put together hotel, this really was a bit of a deal breaker. My wife also was not happy with the temperature of the room. She would set thermostat to 74 degrees for the entire day, upon returning at night it was probably closer to 64 degrees. She does "run cold" but I even noticed it being unusually cool.
by A verified traveler
Nice rooms, terrible servicePosted May 2, 2017
The rooms were nice and well priced. However the staff was terrible. The wait times were unreasonable for cleaning, room service, front desk and concierge. Cleaning staff would just walk in even when the do not disturb sign was on.
for Everyoneby A verified traveler
IMO, better than the Fontainebleau in MiamiPosted May 2, 2017
I do a girls weekend trip with my best friends every year and the Delano is the best hotel I've stayed in. Last year we stayed at the Fontainebleau and though it was a lovely hotel, the Delano was much better in terms of style and cleanliness.
by A verified traveler from C
Too far from anythingPosted May 2, 2017
Requested a king bed months in advance. Arrived to be told they'd sold out of king beds...no apology, just essentially a "deal with it." Awoke the first morning to find that the only coffee the hotel served was 5 dollars a cup. 5 dollars for a small cup of black coffee!?!? That's crazy. The hotel is physically a nice place, but it's too far from anything to be worth it. If you'd like to go anywhere else ok The Strip, you have to either walk 30 minutes or call an Uber (don't pay the crazy taxi prices). I will admit that the rooms are really nice (assuming you don't mind getting a different type of bed than what you requested months in advance).
for Everyoneby A verified traveler from M
Nice comfortable hotel for familiesPosted May 1, 2017
I love this hotel only thing we have ever had an issue with his the hotel cleaning staff. My 7 yr old son and I were in one of the lobby restrooms and this lady decided that she was going to unlock and open our door without even knocking! Both myself and another lady I. The restroom asked why she did that she said cause it's is locked a lot! I asked when she didn't knock and she was like oh yeah sorry! She was just so disrespectful and rude.