Great hotel, staff too robotic
Posted Sep 15, 2016
This is a great hotel and i stay here mostly when i go to Las Vegas. Compared to other hotels this one stands out for the attention to details, decor, ambiance, services, food quality and quality of guests.
On september 7, the steam room at the spa was not working and did not offer a discount. The fridge bar was not working, they brought a small fridge and promised to replace the bar fridge next day but that did not happen.
The staff could be more friendly and easy going (throw in some humor, make a small conversation, etc). They seem like always reading from a script.